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Recent incidents

Component	Status	Type	Last changed
Yousign V2	Operational	Group	Not recorded
Yousign V3	Operational	Group	6/15/2026
Yousign Notification Providers	Operational	Component	Not recorded

Official incidents

Latest outages and degradations detected from the official status page.

Degraded performance on the Yousign application and API v3

Resolved

As of 10:00 AM (CEST), the latency affecting the Yousign application and the API v3 has been resolved, and process execution times are back to normal. During the incident window (9:31 AM - 10:00 AM CEST), in addition to the delay in process execution, notifications to signers including email, SMS, and voice were also affected by delays. All notifications have now been delivered and the service is operating normally. We apologize for any inconvenience this may have caused and thank you for your patience.

Jun 10, 7:51 AMResolved Jun 10, 8:04 AMMinor

Degraded performance on Advanced eSignature identification and image Identity Verification for Verify

Resolved

This incident is now resolved. Advanced eSignature identification and image Identity Verification for Verify have been fully operational since 5:44pm CEST. We will continue to investigate with our provider to identify the root cause and prevent any recurrence. We apologize for any inconvenience caused.

Jun 3, 3:36 PMResolved Jun 3, 4:10 PMMinor

Resolved – Degraded performance on APP/API v2 / v3

Resolved

Between 09:56 and 10:06 CET, customers may have experienced increased latency and intermittent slowness on API v2 and v3 endpoints. The issue has been identified and resolved. All services are now operating normally. We apologize for the inconvenience and thank you for your patience.

May 25, 8:17 AMResolved May 25, 8:17 AMNone

Degraded performance on Simple/Advanced Signature and eSeal

Resolved

Processing times on Simple/Advanced Electronic Signature and Simple/Advanced eSeal started to recover at 10:51 AM CET and returned to normal at 10:57 AM CET. All operations are now processed with usual latency. Qualified Electronic Signature (QES) was not impacted at any point during the event. A post-event analysis is being conducted by our engineering teams to identify the root cause and prevent recurrence. Thank you for your patience.

May 21, 8:19 AMResolved May 21, 8:58 AMMinor

Delayed status updates on v3 application

Resolved

The application has been working normally since 9:57 AM. Notifications are now being delivered to users' browsers as expected. Important action is required for already-connected users: **If you were connected to the application between 9:35 AM and 9:57 AM, please force a refresh of your browser page to restore real-time updates.** You can do this by: Clicking the refresh button in your browser, or Pressing Ctrl + R (Windows / Linux) or Cmd + R (Mac). Users who connect (or reconnect) after 9:57 AM are not affected and do not need to take any action. We sincerely apologize for the inconvenience caused during this incident. We are now marking this incident as resolved and thank you for your patience and understanding.

May 18, 8:00 AMResolved May 18, 8:11 AMMajor

v3 API & Application instability

Resolved

This incident has been resolved.

May 12, 3:20 PMResolved May 12, 4:04 PMMinor

Signature processing delays

Resolved

The incident is fully resolved. The root cause was a network outage on one of the datacenters hosting our electronic signature operations. The recovery time corresponds to the failover process to our secondary datacenter and the automatic patching of the affected components. SES signatures were restored first (9:33 AM), followed by AES and QES signatures (9:38 AM), with full service recovery at 9:40 AM. Our teams are currently investigating the root cause of the network outage. We thank you for your patience.

Apr 30, 7:31 AMResolved Apr 30, 8:04 AMMinor

Delay in v3 API webhook notifications

Resolved

This incident has been resolved.

Apr 8, 7:07 AMResolved Apr 8, 8:27 AMMinor

Performance slowdown on v3 Application and API

Resolved

The issue has been resolved since 10:22 a.m; our teams are investigating the root cause.

Apr 7, 8:23 AMResolved Apr 7, 9:19 AMMinor

Degraded performance on API and App

Resolved

Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Since 10:20 CEST, all signature processing times have returned to normal and the platform is operating as expected. We are investigating the root cause of this incident. We apologize for any inconvenience this may have caused.

Apr 2, 8:07 AMResolved Apr 2, 8:26 AMMinor

Recent maintenance

Maintenance windows

Scheduled and completed maintenance windows are separated from incidents.

[V3] Yousign maintenance

Scheduled

Dear Users, As part of the continuous improvement of our infrastructure, we will carry out a maintenance operation impacting all our services on 2026-06-29. Details of the intervention: Date: 2026-06-29, from 22:00 CEST to 01:00 CEST on 2026-06-30 (3 hours) Expected Impact: We will temporarily shut down access to our V3 services listed below to prevent data loss or inconsistency by enabling the maintenance page. Impacted services: - https://yousign.app/ (Yousign V3 - APP V3) - https://api.yousign.app/ (Yousign V3 - API V3) - https://api-sandbox.yousign.app/ (Yousign V3 - API Sandbox) - https://wallet.yousign.app/ (Yousign V3 - Wallet) We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service. For any questions or assistance, contact us at support@yousign.com.

Jun 29, 8:00 PMActive or monitoringMaintenance