Cxengage Status. Check Current Outages and Incidents | Uptimus

Operational

Cxengage Status

Cloud-based customer engagement platform for businesses.

Source

auto

90-day status history

Daily rollup

Component changes, incidents, and maintenance windows grouped by day.

operational

degraded

outage

maintenance

unknown

Recent incidents

Official incidents

Latest outages and degradations detected from the official status page.

EU Region Agent Calls Not Being Delivered

Resolved

Inbound calls are queuing but are not being routed to available agents, impacting all users. Customer calls were found to be remaining in the queue instead of being routed to available agents. Inbound call interaction IDs were captured from the real-time dashboard. Corresponding system logs were validated, and an error was identified within the queue service. CloudOps team resolved the issue and all services restored to normal at 2026-06-13 11:59:54 UTC.

Jun 13, 4:00 AMResolved Jun 13, 4:00 AMMajor

Recent maintenance

Cxengage components

Tracked components

Showing 1 to 18 of 18 tracked components.

Component	Status	Type	Last changed
CxEngage - North America Region	Operational	Group	6/20/2026
CxEngage - Europe Region	Operational	Group	6/20/2026
Voice Services This includes the legacy telephony gateway (Twilio) and Enghouse Communication Gateway (ECG aka UCaaS Connector)	Operational	Component	6/20/2026
Voice Services This includes the legacy telephony gateway (Twilio) and Enghouse Communication Gateway (ECG aka UCaaS Connector)	Operational	Component	6/20/2026
API Services	Operational	Component	Not recorded
API Services	Operational	Component	Not recorded
Reporting This includes both the legacy reporting system (Logi) and the newer Enghouse Reporting System (ERS).	Operational	Component	6/20/2026
Reporting This includes both the legacy reporting system (Logi) and the newer Enghouse Reporting System (ERS).	Operational	Component	6/20/2026
Messaging Services Email, webchat, and SMS.	Operational	Component	Not recorded
Messaging Services Email, webchat, and SMS.	Operational	Component	Not recorded
CxEngage Admin User Interface	Operational	Component	Not recorded
CxEngage Admin User Interface	Operational	Component	Not recorded
CxEngage Agent UI Skylight	Operational	Component	Not recorded
CxEngage Agent UI Skylight	Operational	Component	Not recorded
Quality Management This includes CxQM and QMS	Operational	Component	Not recorded
Quality Management This includes CxQM and QMS	Operational	Component	Not recorded
Internal Tools Internal business tools that will not impact platforms functionality, availability, or accessibility.	Operational	Component	6/20/2026
Internal Tools Internal business tools that will not impact platforms functionality, availability, or accessibility.	Operational	Component	6/20/2026

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Frequently asked questions

Is Cxengage down right now?

Cxengage is currently marked as Operational in Uptimus based on the latest official status page check.

How often does Uptimus check Cxengage?

Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.

Are maintenance windows counted as incidents?

No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.

Can I get alerts for Cxengage?

Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.

Status Provider

Status Provider

Cxengage Status

90-day status history

Daily rollup

Recent incidents

Official incidents

EU Region Agent Calls Not Being Delivered

Recent maintenance

Cxengage components

Tracked components

Get notified when Cxengage changes status

Show Cxengage on your own status page

Users also follow these services

Frequently asked questions

Service health overview

Operational snapshot

Top affected components

Maintenance windows

CxEngage Planned Maintenance

CxEngage Planned Maintenance

CxEngage Planned Maintenance

CxEngage Planned Maintenance

CxEngage Planned Maintenance

Cxengage Planned Maintenance

CxEngage Planned Maintenance

CxEngage Planned Maintenance

CxEngage Planned Maintenance

CxEngage Planned Maintenance

About the Cxengage status page integration

Outage map preview