Investigating a potential issue
Resolved
This incident has been resolved.
Jun 19, 1:39 PMResolved Jun 19, 2:20 PMMinor
Status Provider
Home
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Status
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Service
Operational
Genetec Status
Unified physical security software for businesses and organizations.
Source
auto
Category
Security
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 38m ago
27
Components
0
Active incidents
0
Maintenance
3.33%
90d uptime
Investigating a potential issue
Jun 19, 1:39 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
3.33%
Known uptime
30 known history days
27
Components tracked
0 outage, 0 degraded
54
Incidents indexed
0 active right now
13
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
Database Backup Service
Operational
5
Streamvault
Operational
5
Security Center SaaS
Operational
3
Video Streaming
Operational
3
Access Control
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
26
outage days
3
maintenance days
60
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Security Center SaaS - Axis Direct-to-Cloud cameras Live streaming problems
Resolved
This incident has been resolved.
Jun 16, 3:03 PMResolved Jun 18, 7:41 PMMinorVideo Streaming
Investigating a potential issue
Resolved
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Jun 16, 12:45 PMResolved Jun 16, 2:50 PMMinor
Issue affecting West Europe camera metadata in SC SaaS investigation
Resolved
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Jun 15, 10:51 PMResolved Jun 16, 12:23 AMMinorInvestigation
Investigating a potential issue
Resolved
We applied a mitigation that resolved the initial issue. We will be working on re-establishing any missed events and hierarchies for cases and evidences.
Jun 12, 9:00 PMResolved Jun 13, 1:07 AMMinorUS Government
Security Center SaaS - Connectivity problems after enrollment of intercoms
Resolved
This incident has been resolved.
Jun 4, 1:35 PMResolved Jun 5, 7:26 PMMinorCommunications
Security Center SaaS Intelligent Search Problems
Resolved
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
May 29, 3:16 PMResolved May 29, 6:42 PMMinorInvestigation
Clearance – Potential service issue in Canada Central
Resolved
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
May 27, 1:00 PMResolved May 27, 1:36 PMMinorClearance
Genetec Clearance functionality degradation incident
Resolved
We could confirm this increase was sporadic and normal services are now back to normal.
May 26, 3:40 PMResolved May 26, 5:27 PMMinorEurope
SC SaaS Intelligent Search – Potential service issue in East US 2
Resolved
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
May 20, 1:38 PMResolved May 20, 2:51 PMMinorInvestigation
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
Security Center SaaS Infrastructure Maintenance
Completed
The scheduled maintenance has been completed.
May 25, 11:00 AMResolved May 25, 12:00 PMMaintenanceVideo Streaming
Curb Sense / Q2C - Planned Maintenance
Completed
The scheduled maintenance has been completed.
May 6, 7:00 PMResolved May 6, 8:13 PMMaintenanceCurb Sense
Curb Sense - Planned Maintenance
Completed
The scheduled maintenance has been completed.
Apr 30, 12:00 AMResolved Apr 29, 9:15 PMMaintenanceCurb Sense
Security Center SaaS Infrastructure Maintenance
Completed
The scheduled maintenance has been completed.
Apr 11, 7:00 AMResolved Apr 11, 12:00 PMMaintenanceDevice management (enrollment and device configuration)Video Streaming
Exceptional Maintenance Window – Axis Firmware Upgrade
Completed
Dear Customer, Please be advised that the scheduled maintenance window has been canceled. Thank you for your understanding.
Dec 4, 3:00 PMResolved Dec 4, 1:31 PMMaintenanceDevice management (enrollment and device configuration)
Security Center SaaS Infrastructure Maintenance
Completed
The scheduled maintenance has been completed.
Oct 4, 6:00 AMResolved Oct 4, 8:00 AMMaintenanceDevice management (enrollment and device configuration)
ACaaS Gateway maintenance
Completed
The scheduled maintenance has been completed.
Jul 4, 12:00 AMResolved Jul 4, 1:00 AMMaintenanceSynergis SaaS
AutoVu Cloudrunner Infrastructure Maintenance
Completed
The scheduled maintenance has been completed.
Apr 5, 12:00 AMResolved Apr 5, 12:30 AMMaintenance
AutoVu Cloudrunner Monitoring Infrastructure Maintenance
Completed
The scheduled maintenance has been completed.
Mar 26, 12:00 AMResolved Mar 26, 12:09 AMMaintenance
Cloud Infrastructure Maintenance
Completed
The scheduled maintenance has been completed.
Feb 24, 2:00 AMResolved Feb 24, 2:43 AMMaintenanceSynergis SaaS
About the Genetec status page integration
Uptimus tracks the official Genetec status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.genetec.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Genetec components
Tracked components
Showing 1 to 25 of 27 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Security Center SaaS | Operational | Group | 6/16/2026 |
Clearance | Operational | Group | Not recorded |
ClearID | Operational | Group | Not recorded |
Cloudrunner | Operational | Group | Not recorded |
Operations Center | Operational | Group | Not recorded |
Streamvault | Operational | Group | 6/19/2026 |
Access Control | Operational | Component | Not recorded |
Database Backup Service | Operational | Component | 6/19/2026 |
US The main environment for Genetec Clearance accessible from https://www.clearance.network. This environment is load balanced from East and West coast. | Operational | Component | Not recorded |
Communications | Operational | Component | Not recorded |
US Government | Operational | Component | Not recorded |
Device management (enrollment and device configuration) | Operational | Component | Not recorded |
Europe | Operational | Component | Not recorded |
Europe West (eu-west.ops.center) | Operational | Component | Not recorded |
Australia East (aus-east.ops.center) | Operational | Component | Not recorded |
Investigation | Operational | Component | Not recorded |
United Kingdom | Operational | Component | Not recorded |
Canada | Operational | Component | Not recorded |
Video Recordings | Operational | Component | Not recorded |
Australia | Operational | Component | Not recorded |
Video Streaming | Operational | Component | 6/16/2026 |
Curb Sense | Operational | Component | Not recorded |
Web, desktop, and Mobile applications | Operational | Component | Not recorded |
Cloud Storage Multi-tiered cloud video archiving services, hosted by Genetec | Operational | Component | Not recorded |
Genetec Update Service (GUS) Genetec Update Service that can be used to update Security Center and other Genetec products | Operational | Component | Not recorded |
Get notified when Genetec changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Genetec on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Genetec down right now?
Genetec is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Genetec?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Genetec?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.