Envoy Status

On June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization task that failed to clear old logs, leading to a steady buildup that eventually saturated the database volume. Our engineering team restored service by manually expanding the database storage and clearing the stalled synchronization task to reclaim space. While the dashboard recovered quickly, mobile app access was restored shortly after once the system status was fully cleared. We have since implemented more aggressive alerting for database storage levels to ensure our teams are paged immediately if a similar buildup occurs.  An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

This incident has been resolved.

We are currently experiencing slower loading time with our Maps. Our engineering team is currently investigating the root cause of the issue.

We are currently experiencing slower loading time with our . Our engineering team is currently investigating the root cause of the issue.

The issue has been resolved, and printer functionality has been stable with the new update.

The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.

Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.