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Incapsula components

Tracked components

Showing 1 to 25 of 114 tracked components.

Component	Status	Type	Last changed
Ashburn, VA (IAD)	Operational	Component	Not recorded
Auckland, New Zealand (AKL)	Operational	Component	Not recorded
Bogota, Colombia (BOG)	Operational	Component	Not recorded
Cloud Security Management Platform Provides access to the Imperva Cloud Security Console and for configuring and monitoring your services. Issues with this service may prevent login to the console, make the UI unavailable, or stop management APIs from functioning.	Operational	Component	Not recorded
Cloud WAF Protection Protects websites and applications deployed on Cloud WAF from web attacks such as SQL injection, information disclosure, and other application-layer threats. Issues with this service may result in reduced protection, or intermittent website availability.	Operational	Component	Not recorded
Miami 2, FL (FLL): June 2026	Under Maintenance	Component	Not recorded
North American PoPs	Operational	Component	Not recorded
Support Ticketing System Provides access to create, view, and update support tickets. Issues with this service may prevent opening new tickets or accessing and updating existing cases.	Operational	Component	Not recorded
Third Party Services	Operational	Component	Not recorded
us-east1 region	Operational	Component	Not recorded
Amsterdam, Netherlands (RTM)	Operational	Component	Not recorded
Ashburn 2, VA (WDC): July 2026	Under Maintenance	Component	6/17/2026
Atlanta, GA (ATL)	Operational	Component	Not recorded
Bangkok, Thailand (DMK)	Operational	Component	Not recorded
Buenos Aires, Argentina (EZE)	Operational	Component	Not recorded
Cloud Security Management Configuration Changes Processing of the backlog is complete. We are monitoring the situation carefully, but all changes saved in the UMC are now being published as expected and all pending configuration changes have been applied. We will continue to closely monitor the service until 13:56 UTC.	Operational	Component	Not recorded
EMEA PoPs	Operational	Component	6/18/2026
Support Phone Systems Provides voice connectivity to Imperva support teams via phone. Issues with this service may cause difficulty reaching support by phone, dropped calls, or prolonged waiting time.	Operational	Component	Not recorded
Web Application Performance Improves website speed and availability by accelerating dynamic content, caching, traffic distribution, and site monitoring. Issues with this service may cause slower page loads, reduced caching efficiency, or intermittent website availability.	Operational	Component	Not recorded
us-east4 region	Operational	Component	Not recorded
Account and User Management Manages account settings, user access, audit trail, subscription details, and usage information. Issues with this service may affect user provisioning, access changes, audit visibility, or updates to subscription and usage data.	Operational	Component	Not recorded
Barcelona, Spain (BCN)	Under Maintenance	Component	6/17/2026
Chicago 1, IL (ORD)	Operational	Component	Not recorded
Chicago 3, IL (MDW): August 2026	Under Maintenance	Component	Not recorded
Documentation Portal Provides access to product documentation, guides, and reference material. Issues with this service may prevent viewing documentation pages or cause errors when searching or navigating content.	Operational	Component	Not recorded

Recent incidents

Official incidents

Latest outages and degradations detected from the official status page.

[INC-1066] Increased Latency for a portion of Imperva Cloud WAF Protected Sites

Resolved

This issue has been resolved. Our teams have confirmed that service performance for Imperva Cloud WAF protected sites has returned to normal and remained stable following mitigation. We will continue to monitor service health as part of our standard operational processes. Thank you for your patience while we worked to resolve this issue.

Jun 11, 8:07 AMResolved Jun 11, 8:39 AMMinorWeb Application Performance

[INC-1065 ] Imperva Management Portal Login Issue

Resolved

Monitoring has confirmed that services remain stable following the implementation of the fix and the completion of validation activities. No further issues have been observed.

Jun 10, 6:53 PMResolved Jun 11, 12:43 AMMinorCloud Security Management Platform

[INC-1062] Sao Paulo 2 Data Center Issue

Resolved

Service in the data center has been restored to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Jun 3, 1:29 PMResolved Jun 3, 2:55 PMMajorSao Paulo, Brazil (SAO)

[INC-1059] Latency Issue on the Management Console

Resolved

The incident has been resolved and normal service levels have been restored for the Management Portal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Jun 3, 8:36 AMResolved Jun 3, 9:40 AMMinorWeb Application PerformanceCloud Security Management Platform

[INC-1055] New York 2, NY (EWR) Data Center Issue

Resolved

The technical team implemented the necessary fixes, completed validation activities, and confirmed service stability through continuous monitoring. All services are operating normally. The PoP is fully operational and ready for service. We appreciate your patience and understanding throughout this incident.

May 29, 1:24 PMResolved Jun 4, 6:30 AMMajorNew York 2, NY (EWR)

[INC-1054] Connectivity issue in VAN POP.

Resolved

Service in the data center has been restored to normal.

May 28, 7:08 PMResolved May 29, 11:05 AMMinorVancouver, Canada (VAN)

[INC-1053] Connectivity issue in EWR

Resolved

Service in the data center has been restored to normal.

May 28, 6:09 PMResolved May 29, 12:01 PMMinorNew York 2, NY (EWR)

[INC-1051] Imperva Management Portal ABP Dashboard Issue

Resolved

No abnormalities were observed during the monitoring period. The incident has been resolved, and normal service levels have been fully restored for the Imperva Advanced Bot Protection service.

May 27, 7:22 PMResolved May 27, 10:52 PMMinorABP ManagementAdvanced BOT Protection

[INC-1049] Issue with creation of the site certificates.

Resolved

A fix has been implemented and all services are operating normally. The incident has been successfully resolved,

May 22, 10:56 PMResolved May 22, 11:59 PMMajorCloud Security Management Platform

[INC-1045] Imperva Management Portal Configuration Changes Issue

Resolved

During the close monitoring period, no further deviations were observed. The incident has been resolved, and normal service operations for the Imperva Management Portal have been fully restored.

May 19, 9:06 PMResolved May 22, 9:20 PMMajorCloud Security Management Configuration Changes

Recent maintenance

Maintenance windows

Scheduled and completed maintenance windows are separated from incidents.

[ICM-5120] Planned Maintenance on the Imperva data center in Dusseldorf, Germany

Scheduled

Maintenance on the Dusseldorf, Germany data center will be performed on Tuesday, June 23rd, 2026 at 22:00 UTC. We expect to complete the maintenance by Wednesday, June 24th, 2026 at 08:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 23, 10:00 PMActive or monitoringMaintenanceDusseldorf, Germany (DUS)

[ICM-4962] Essential Maintenance on the Imperva data center in Melbourne, Australia

Scheduled

Maintenance on the Melbourne, Australia data center will be performed on Thursday, June 18th, 2026 at 13:00 UTC. We expect to complete the maintenance by Thursday, June 18th, 2026 at 23:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

Jun 18, 1:00 PMActive or monitoringMaintenanceMelbourne, Australia (MEB)

[ICM-5108] Planned Maintenance on the Imperva data center in Barcelona, Spain

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 17, 10:00 PMActive or monitoringMaintenanceBarcelona, Spain (BCN)