Status Provider

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Status

Service

Operational

Cxengage Status

Cloud-based customer engagement platform for businesses.

Source

auto

Service health overview

Operational snapshot

Normalized official status-page data for incidents, maintenance, components, and history.

Known uptime

20 known history days

Components tracked

0 outage, 0 degraded

Incidents indexed

0 active right now

Maintenance windows

0 active or scheduled

Top affected components

Components with the most recent status-page events.

CxEngage - Europe Region

Operational

CxEngage - North America Region

Operational

Reporting

Operational

Reporting

Operational

Internal Tools

Operational

90-day status history

Daily rollup

Component changes, incidents, and maintenance windows grouped by day.

operational

degraded

outage

maintenance

unknown

operational days

degraded days

outage days

maintenance days

unknown days

Recent incidents

Official incidents

Latest outages and degradations detected from the official status page.

EU Region Agent Calls Not Being Delivered

Resolved

Inbound calls are queuing but are not being routed to available agents, impacting all users. Customer calls were found to be remaining in the queue instead of being routed to available agents. Inbound call interaction IDs were captured from the real-time dashboard. Corresponding system logs were validated, and an error was identified within the queue service. CloudOps team resolved the issue and all services restored to normal at 2026-06-13 11:59:54 UTC.

Jun 13, 4:00 AMResolved Jun 13, 4:00 AMMajor

Recent maintenance

Maintenance windows

Scheduled and completed maintenance windows are separated from incidents.

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Jun 20, 12:00 PMResolved Jun 20, 3:00 PMMaintenanceReportingVoice Services

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Jun 18, 1:00 AMResolved Jun 18, 4:00 AMMaintenanceReportingReporting

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Jun 11, 1:00 AMResolved Jun 11, 4:00 AMMaintenanceAPI ServicesReporting

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Jun 6, 12:00 PMResolved Jun 6, 3:00 PMMaintenanceCxEngage Agent UIReporting

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Jun 4, 1:00 AMResolved Jun 4, 4:00 AMMaintenanceReportingInternal Tools

Cxengage Planned Maintenance

Completed

The scheduled maintenance has been completed.

May 30, 12:00 PMResolved May 30, 3:00 PMMaintenanceQuality ManagementQuality Management

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

May 28, 1:00 AMResolved May 28, 4:00 AMMaintenanceReportingQuality Management

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

May 21, 1:00 AMResolved May 21, 4:00 AMMaintenanceCxEngage Agent UICxEngage Agent UI

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

May 14, 1:00 AMResolved May 14, 4:00 AMMaintenanceReportingReporting

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Apr 30, 1:00 AMResolved Apr 30, 4:00 AMMaintenanceCxEngage Agent UIInternal Tools

About the Cxengage status page integration

Uptimus tracks the official Cxengage status page, normalizes upstream events, and separates incidents from scheduled maintenance.

Official source

https://status.cxengage.enghouse.cloud

Adapter

STATUSPAGE IO

Alert streams

Incidents, component changes, and maintenance windows.

Public SEO page

Indexable status history for users searching outage information.

Outage map preview

Regional reports can be layered on top of official provider status when user signals are available.

Cxengage components

Tracked components

Showing 1 to 18 of 18 tracked components.

Component	Status	Type	Last changed
CxEngage - North America Region	Operational	Group	6/20/2026
CxEngage - Europe Region	Operational	Group	6/20/2026
Voice Services This includes the legacy telephony gateway (Twilio) and Enghouse Communication Gateway (ECG aka UCaaS Connector)	Operational	Component	6/20/2026
Voice Services This includes the legacy telephony gateway (Twilio) and Enghouse Communication Gateway (ECG aka UCaaS Connector)	Operational	Component	6/20/2026
API Services	Operational	Component	Not recorded
API Services	Operational	Component	Not recorded
Reporting This includes both the legacy reporting system (Logi) and the newer Enghouse Reporting System (ERS).	Operational	Component	6/20/2026
Reporting This includes both the legacy reporting system (Logi) and the newer Enghouse Reporting System (ERS).	Operational	Component	6/20/2026
Messaging Services Email, webchat, and SMS.	Operational	Component	Not recorded
Messaging Services Email, webchat, and SMS.	Operational	Component	Not recorded
CxEngage Admin User Interface	Operational	Component	Not recorded
CxEngage Admin User Interface	Operational	Component	Not recorded
CxEngage Agent UI Skylight	Operational	Component	Not recorded
CxEngage Agent UI Skylight	Operational	Component	Not recorded
Quality Management This includes CxQM and QMS	Operational	Component	Not recorded
Quality Management This includes CxQM and QMS	Operational	Component	Not recorded
Internal Tools Internal business tools that will not impact platforms functionality, availability, or accessibility.	Operational	Component	6/20/2026
Internal Tools Internal business tools that will not impact platforms functionality, availability, or accessibility.	Operational	Component	6/20/2026

Get notified when Cxengage changes status

Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.

Start monitoring View plans

Show Cxengage on your own status page

Official provider components

Incident and maintenance separation

Workspace alerts and webhooks

Users also follow these services

Related status pages based on category, adapter type, and operational history.

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Frequently asked questions

Is Cxengage down right now?

Cxengage is currently marked as Operational in Uptimus based on the latest official status page check.

How often does Uptimus check Cxengage?

Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.

Are maintenance windows counted as incidents?

No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.

Can I get alerts for Cxengage?

Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.

Recent incidents

Official incidents

Latest outages and degradations detected from the official status page.

EU Region Agent Calls Not Being Delivered

Resolved

Jun 13, 4:00 AMResolved Jun 13, 4:00 AMMajor

Recent maintenance

Maintenance windows

Scheduled and completed maintenance windows are separated from incidents.

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Jun 20, 12:00 PMResolved Jun 20, 3:00 PMMaintenanceReportingVoice Services

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Jun 18, 1:00 AMResolved Jun 18, 4:00 AMMaintenanceReportingReporting

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Jun 11, 1:00 AMResolved Jun 11, 4:00 AMMaintenanceAPI ServicesReporting

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Jun 6, 12:00 PMResolved Jun 6, 3:00 PMMaintenanceCxEngage Agent UIReporting

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Jun 4, 1:00 AMResolved Jun 4, 4:00 AMMaintenanceReportingInternal Tools

Cxengage Planned Maintenance

Completed

The scheduled maintenance has been completed.

May 30, 12:00 PMResolved May 30, 3:00 PMMaintenanceQuality ManagementQuality Management

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

May 28, 1:00 AMResolved May 28, 4:00 AMMaintenanceReportingQuality Management

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

May 21, 1:00 AMResolved May 21, 4:00 AMMaintenanceCxEngage Agent UICxEngage Agent UI

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

May 14, 1:00 AMResolved May 14, 4:00 AMMaintenanceReportingReporting

CxEngage Planned Maintenance

Completed

The scheduled maintenance has been completed.

Apr 30, 1:00 AMResolved Apr 30, 4:00 AMMaintenanceCxEngage Agent UIInternal Tools

Cxengage components

Tracked components

Showing 1 to 18 of 18 tracked components.

Component	Status	Type	Last changed
CxEngage - North America Region	Operational	Group	6/20/2026
CxEngage - Europe Region	Operational	Group	6/20/2026
Voice Services This includes the legacy telephony gateway (Twilio) and Enghouse Communication Gateway (ECG aka UCaaS Connector)	Operational	Component	6/20/2026
Voice Services This includes the legacy telephony gateway (Twilio) and Enghouse Communication Gateway (ECG aka UCaaS Connector)	Operational	Component	6/20/2026
API Services	Operational	Component	Not recorded
API Services	Operational	Component	Not recorded
Reporting This includes both the legacy reporting system (Logi) and the newer Enghouse Reporting System (ERS).	Operational	Component	6/20/2026
Reporting This includes both the legacy reporting system (Logi) and the newer Enghouse Reporting System (ERS).	Operational	Component	6/20/2026
Messaging Services Email, webchat, and SMS.	Operational	Component	Not recorded
Messaging Services Email, webchat, and SMS.	Operational	Component	Not recorded
CxEngage Admin User Interface	Operational	Component	Not recorded
CxEngage Admin User Interface	Operational	Component	Not recorded
CxEngage Agent UI Skylight	Operational	Component	Not recorded
CxEngage Agent UI Skylight	Operational	Component	Not recorded
Quality Management This includes CxQM and QMS	Operational	Component	Not recorded
Quality Management This includes CxQM and QMS	Operational	Component	Not recorded
Internal Tools Internal business tools that will not impact platforms functionality, availability, or accessibility.	Operational	Component	6/20/2026
Internal Tools Internal business tools that will not impact platforms functionality, availability, or accessibility.	Operational	Component	6/20/2026