Liquid Web Status

We are currently experiencing a partial degradation in our monitoring and alerting system. Some monitoring components are intermittently unable to generate or relay alerts as expected. Our engineering teams are actively investigating the issue to identify the cause and restore full monitoring functionality. We appreciate your patience and understanding while we work to resolve this issue. If you have any questions or concerns, please open a support ticket or contact us via chat.

This incident has been resolved.

This incident has been resolved.

Status Update Our security and operations teams completed the assessment of our infrastructure, which forcd a upcp update today for all systems we were able to reach. We also reviewed environments for the indicators of compromise noted in the LiteSpeed article below. We will address any findings via a support ticket. We are resolving this incident at this time. Customer Guidance Customers are strongly encouraged to ensure they are running the updated version of the LiteSpeed plugin and to review their systems for the indicators of compromise. If our team does not have access to your system because it is unmanaged, self-managed, or access has been updated but not shared with Liquid Web, then we would not have been able to reach your system in order to apply updates or check for indicators of compromise. If you have any questions or concerns, you can reach us through the following channels: Live Chat via the Customer Portal: https://my.liquidweb.com Email: support@liquidweb.com

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

While our teams continue to advance remediation efforts following the cPanel vulnerability (CVE-2026-41940), significant progress has been made in restoring essential systems. We are diligently addressing the remaining requests and follow-up actions; however, please be aware that response times may remain extended. Your continued patience is greatly appreciated as we work through this process. Live Chat Support will begin to be available once again starting today, operating with partial staff. To ensure efficient support and allow our teams to focus on active recovery: - Please use live chat only for new, non-CVE issues. - Live chat staff are currently unable to provide status updates on existing restore work. - If you are awaiting a server restore, or need assistance throughout the restore process, please request an update within your existing support ticket. We sincerely appreciate your continued patience, understanding, and cooperation as we work to fully complete these efforts and restore normal support operations.

This incident has been resolved.

This incident has been resolved.

Liquid Web Network Engineers will perform scheduled maintenance on network infrastructure supporting our DC3 Data Center in Lansing, Michigan. This work is part of our ongoing efforts to improve redundancy, performance, and scalability across our network. There is no expected service interruption, but some customers may experience brief packet loss, latency, or reconnection during the window. Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: Live Chat: https://portal.liquidweb.com Email: support@liquidweb.com We appreciate your understanding and patience as we work to improve our services. Thank you for your continued support. Internal System Maintenance Reference: [CC-13506]

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

This maintenance has been postponed and will be performed at another time

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.