Jamf Insights EU cluster unable to communicate with Jamf Pro instances โ device data not refreshing for EU customers
The service interruption with Jamf Insights (EU) has been restored. An issue with the credential rotation process prevented Jamf Insights from authenticating to customers' Jamf Pro instances. We apologize for any inconvenience. We will publish an analysis of this incident once we have completed our internal investigation. Customer Impact: Up to 900 EU tenants were affected. During the interruption, affected customers were unable to issue MDM commands or refresh device data (including extension attributes) through Jamf Insights.