Tealium Status

June 2, 2026 10:00AM UTC Investigating - A production change led to failures for AudienceStore data processing. June 3, 2026 9:00AM UTC Resolved - Once identified, we immediately restored the change and services are fully operational.

May 29, 2026 4:02PM UTC Identified - We have identified an issue with the Load Order Manager feature in TiQ that's causing a white screen to be shown in certain situations. Our on-call team is actively investigating. May 29, 2026 7:55PM UTC Identified - Our engineering team has identified the issue and are working on implementing a fix. May 29, 2026 11:50PM UTC Monitoring - Engineers have released the fix and services are working as expected. We will continue to monitor. May 30, 2026 5:54PM UTC Resolved - Incident has been resolved. All systems are fully operational.

April 7, 2026 9:27PM UTC Scheduled - We will be performing scheduled database maintenance on Saturday, April 11th at 3:00 PM UTC. During this time, you may experience brief service interruptions. We have scheduled this work during a low-traffic window to minimize impact. We will provide updates if the schedule changes or if extended downtime is expected. April 11, 2026 4:26PM UTC Active - Maintenance started. April 11, 2026 4:26PM UTC Completed - Maintenance completed successfully.

March 19, 2026 5:12AM UTC Scheduled - To improve platform stability, our engineers will be performing a scheduled maintenance against our caching infrastructure on Sunday, March 22nd, 2026, starting at 00:00 UTC. This maintenance is scheduled for a two-hour window. During this time, the Tealium UI login and access may experience intermittent disruptions. Tag Delivery and Event Collection will remain unaffected and fully functional during this time. We apologize for any inconvenience this may cause and will provide updates at https://status.tealium.com/ March 22, 2026 12:00AM UTC Active - Maintenance commenced. March 22, 2026 1:02AM UTC Completed - Maintenance completed successfully.

March 1, 2026 2:21PM UTC Identified - We have been notified of an ongoing incident at one of our cloud service providers. This has resulted in disruption to services in our Dubai region. We are working closely with the provider and will provide updates as we receive them. March 1, 2026 2:27PM UTC Monitoring - Engineers have deployed mitigation steps and are observing signs of recovery. March 1, 2026 3:44PM UTC Monitoring - Our cloud service provider is still working on full recovery. We will provide more updates as we receive them. In the meantime, our engineers are continuing to apply mitigation steps to limit impact. March 1, 2026 6:15PM UTC Monitoring - Engineers have restored impacted services and completed processing of backlogs. We will provide further updates as they become available from our cloud service provider. March 2, 2026 8:59AM UTC Monitoring - Engineers have been alerted that the incident has reoccured and are working with the cloud provider to resolve the situation March 2, 2026 5:12PM UTC Identified - Engineers have identified issues with cross-region traffic hitting the Dubai server side collect endpoint and are applying mitigation steps to limit impact. March 2, 2026 6:53PM UTC Monitoring - We've applied mitigation steps to address cross region impact and will continue to monitor. March 4, 2026 4:45PM UTC Monitoring - The most recent updates from our cloud provider regarding the situation in Dubai continue to recommend switching services to alternative regions where possible. Their current focus is on restoring access to backup and migration services, which suggests that a full recovery may still be some time away. We have attempted to contact all impacted customers in the region, and in most cases have already made the necessary changes to move data processing to an alternative region. If you are using the Dubai region and have not received instructions for migrating, please contact your Customer Success Manager (CSM), who will be able to assist with the process. Mitigation steps for cross-region traffic to the Dubai server-side collect endpoint remain in place, and we are observing stable performance. March 12, 2026 3:29PM UTC Resolved - We remain in regular contact with the customers impacted in the me-central-1 (Dubai) region. Where possible, we have worked with them to migrate services to alternative regions and are actively backing up historical data as database services become available. Any further updates related to this incident will be communicated directly to affected customers.

March 6, 2026 10:40PM UTC Investigating - An issue was identified affecting batch connector actions. The connector actions were delayed without data loss. March 7, 2026 2:20AM UTC Resolved - Batched connector actions have recovered. All systems fully operational.

February 20, 2026 6:32AM UTC Identified - Engineers have identified an issue with AudienceStream in the Oregon region. We are currently observing improvements and will provide more updates as they become available. February 20, 2026 6:43AM UTC Identified - Engineers are observing improvements, however we are still working towards full recovery. February 20, 2026 7:08AM UTC Monitoring - Engineers are observing full recovery. We will continue to monitor. February 20, 2026 11:10AM UTC Resolved - All systems are operating normally.

February 13, 2026 11:20PM UTC Scheduled - Tealium will be performing scheduled maintenance against our caching infrastructure on Wednesday, February 18th, 2026, between 1600 UTC and 1900 UTC in the AP Southeast region. During this maintenance window, visitor sessions, file import and data layer enrichment may experience temporary disruption or delays. We apologize for any inconvenience this may cause and will provide updates at https://status.tealium.com/. February 18, 2026 4:00PM UTC Active - Maintenance is starting February 18, 2026 5:14PM UTC Completed - Maintenance has completed successfully

February 13, 2026 11:04PM UTC Scheduled - Tealium will be performing scheduled maintenance against our caching infrastructure on Tuesday, February 17th, 2026, between 2200 UTC and Wednesday, February 18th, 2026, 0100 UTC in the ME Central region. During this maintenance window, visitor sessions, file import and data layer enrichment may experience temporary disruption or delays. We apologize for any inconvenience this may cause and will provide updates at https://status.tealium.com/. February 17, 2026 10:01PM UTC Active - Maintenance is starting. February 18, 2026 12:37AM UTC Completed - Maintenance has completed successfully.

February 13, 2026 11:18PM UTC Scheduled - Tealium will be performing scheduled maintenance against our caching infrastructure on Tuesday, February 17, 2026, between 1900 UTC and 2200 UTC in the AP Northeast region. During this maintenance window, visitor sessions, file import and data layer enrichment may experience temporary disruption or delays. We apologize for any inconvenience this may cause and will provide updates at https://status.tealium.com/. February 17, 2026 7:00PM UTC Active - Maintenance is starting February 17, 2026 8:16PM UTC Completed - Maintenance has completed successfully