Currencycloud status

Official status checked

Currencycloud is experiencing issues

Official incident resolved

EUR virtual account creation. — # Overview On 5 September 2026, Currencycloud identified an issue affecting the creation of Virtual Accounts through one of our network partner integrations. New Virtual Account requests were received but were not being successfully processed, resulting in delays to account creation. The issue was investigated and resolved, after which the backlog of pending requests was successfully processed and normal service resumed. # Client Impact Clients requesting new Virtual Accounts through the affected network partner experienced delays in account creation during the incident window. Once service was restored, all queued requests were processed successfully and normal account creation resumed. No existing Virtual Accounts, customer funds, transactions, or account balances were impacted by this issue. # Root Cause The incident was caused by a failure within an internal message-processing component responsible for transferring Virtual Account creation requests between systems. Following a database connectivity issue, the component stopped processing requests, preventing new Virtual Accounts from being created and causing requests to accumulate in a backlog. Restarting the affected component restored normal processing and allowed all queued requests to be completed. Following the incident, monitoring and alerting were enhanced to provide improved detection and recovery guidance should a similar issue occur in future. ‌ ##### Currencycloud Confidential

Official maintenance active

SMS Authentication Issues Affecting +86 Phone Numbers — ## **Overview**  Between 31 August 2026 and 1 September 2026, some customers using mainland China \(\+86\) phone numbers experienced difficulties receiving SMS verification codes required to access the Currencycloud platform.  Our teams investigated reports of SMS authentication failures and worked with relevant service providers to determine the cause. The investigation confirmed that the issue was not caused by a fault within the Currencycloud platform.  The incident was resolved on 1 September 2026 following confirmation of the underlying cause and completion of the investigation.  ## **Client Impact**  A subset of customers using mainland China \(\+86\) phone numbers experienced difficulties receiving SMS verification codes required for multi-factor authentication \(MFA\), which may have prevented access to the Currencycloud platform.   The impact was limited to the delivery of SMS authentication messages.  ## **Root Cause**  Our investigation identified that SMS verification messages sent to mainland China mobile numbers were being affected by regulatory restrictions and controls applied within the local telecommunications ecosystem.  The delivery of authentication messages to mainland China is subject to external regulatory requirements and carrier controls that can impact whether messages are successfully delivered. These factors are outside of Currencycloud's direct control.  During the investigation, we reviewed potential application-level causes and assessed proposed code changes. However, further analysis confirmed that the authentication platform was operating as designed and that the delivery disruption was related to external message delivery restrictions rather than an issue within the Currencycloud service itself.  We continue to engage with our messaging service providers and network partners to understand any changes to these restrictions, assess available mitigation options, and evaluate longer-term authentication solutions where appropriate. At this time, no confirmed timeline has been provided for any change to the current delivery limitations.  We apologise for the inconvenience caused and will continue to monitor developments and provide updates should additional options become available.  Currencycloud Confidential

Official maintenance active

Delays to a subset of local DKK Payments — # Overview On July 9, 2026, we identified an issue affecting payment processing through a local banking network partner. The issue resulted in delays to a subset of SEK payments and, during recovery, a smaller number of DKK and NOK payments were also impacted. A corrective change was deployed on July 10, 2026 to prevent further occurrences. All affected payments were successfully processed by July 14, 2026. # Customer Impact A subset of customers experienced delays to payment processing. Affected payments remained pending while funding transfers were recovered and processing resumed. All impacted payments were ultimately processed successfully. # Root Cause A change to payment message generation altered the account information format used for certain funding transfers. As a result, some funding transfers were not automatically credited by the network partner, preventing associated payments from progressing as expected. The change was corrected and additional recovery actions were completed to process the affected payments. Currencycloud Confidential