Formassembly Status. Check Current Outages and Incidents

Status Provider

Home

Status

Service

Formassembly components

Tracked components

Showing 1 to 17 of 17 tracked components.

Component	Status	Type	Last changed
Salesforce	Operational	Group	Not recorded
FormAssembly.com	Operational	Component	Not recorded
Salesforce Connector Update and create records in Salesforce.	Operational	Component	Not recorded
API	Operational	Component	Not recorded
Salesforce Prefill Connector Prefill your forms with data from Salesforce	Operational	Component	Not recorded
FormAssembly Professional/Premier Professional and Premier	Operational	Component	Not recorded
Salesforce Marketing Cloud Connector Formerly known as ExactTarget	Operational	Component	Not recorded
FormAssembly Essentials	Operational	Component	Not recorded
FormAssembly Team	Operational	Component	Not recorded
FormAssembly Basic	Operational	Component	Not recorded
FormAssembly Enterprise Enterprise Cloud	Operational	Component	Not recorded
FormAssembly Compliance Compliance Cloud	Operational	Component	Not recorded
FormAssembly Government	Operational	Component	Not recorded
Autosuggest service	Operational	Component	Not recorded
Emails	Operational	Component	Not recorded
Background services	Operational	Component	Not recorded
Support Live Chat	Under Maintenance	Component	Not recorded

Recent incidents

Official incidents

Latest outages and degradations detected from the official status page.

Connectivity Issues for UK BT/EE Customers

Investigating

We are aware of an issue affecting customers in the UK accessing FormAssembly via BT Internet Service Provider and its subsidiaries (including EE). Affected users may be unable to reach FormAssembly instances and forms. This issue appears to be network-specific. If you are affected, connecting via an alternative network (such as a mobile data connection or a different ISP) should restore access. Our team is actively investigating. We will provide updates as we learn more.

Jun 16, 7:20 PMResolved Jun 17, 7:13 AMNone

Email Notification Delivery Issue

Resolved

Earlier today, one of our sending IPs was listed on a third-party blocklist, causing some outbound email notifications to be blocked or delayed by recipient mail servers. The IP has since been delisted, and email delivery has returned to normal. We apologize for the disruption.

May 21, 5:30 AMResolved May 21, 5:30 AMNone

Loss of Salesforce Connector on small subset of accounts

Postmortem

**Update:** We previously marked this incident as resolved, but we have since identified additional accounts that may be affected. Our team is actively investigating and working to restore access. We apologize for the confusion and will continue to provide updates here as we learn more. As a reminder, responses received during the downtime may need to be reprocessed for the connector run to complete. Please check your response log to confirm.

May 20, 3:41 PMResolved May 20, 7:30 PMNoneFormAssembly TeamFormAssembly Enterprise

Form Analytics Metrics Issue

Resolved

Between April 22 and May 18, 2026, an issue caused Form Analytics metrics to be recorded incorrectly, resulting in metrics detail loss for that period. Form submissions and response data were not affected. The issue has since been identified and resolved. Our team is actively working to recover form submission counts for the affected timeframe. Please note that other metrics, including form views, drop-offs, and bounced views, will not display data for the affected period. We sincerely apologize for the disruption.

Apr 22, 4:00 AMResolved Apr 22, 4:00 AMNone

Form Loading Issues

Resolved

Earlier this morning, some accounts hosted on our Sydney servers experienced errors when loading forms, including “There was a problem on our end trying to load forms” and “An unknown error occurred.” The issue has been resolved, and services have returned to normal. We will continue to monitor.

Apr 17, 4:30 AMResolved Apr 17, 4:30 AMNone

Email Notifications

Resolved

The issue affecting email notification delivery has been resolved. A temporary third-party blocklist listing was identified and removed. Email notifications are now functioning normally. If you continue to experience issues, please contact support.

Apr 7, 7:35 PMResolved Apr 8, 2:49 PMMinorFormAssembly BasicFormAssembly Professional/Premier

Inaccessible Form Lists – Frankfurt Region

Resolved

This incident has been resolved.

Mar 26, 2:50 PMResolved Mar 26, 3:57 PMMinorFormAssembly TeamFormAssembly Compliance

Microsoft Excel and Sharepoint Connector Reconnection Issue

Resolved

This incident has been resolved.

Feb 12, 7:10 PMResolved Feb 12, 8:22 PMNone

Some Form Submissions Not Redirecting Properly

Resolved

The fix for this issue has been deployed. We are currently monitoring to ensure normal behavior has been fully restored.

Feb 2, 8:27 PMResolved Feb 4, 8:27 PMNone

Salesforce Connector - London Region - RESOLVED

Resolved

We experienced processing delays with Salesforce connectors in the London region due to increased system load. Our team has upgraded system capacity and the issue is now resolved. All connectors are operating normally.

Jan 29, 2:51 PMResolved Jan 29, 2:51 PMNone

Recent maintenance