Storefront Search Issues for Subset of AU Stores
Resolved
This incident has been resolved.
Jun 18, 10:20 PMResolved Jun 18, 10:29 PMMajorStorefront
Status Provider
Home
/
Status
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Service
Operational
Bigcommerce Status
Enterprise ecommerce platform for growth and success.
Source
auto
Category
Analytics
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 5m ago
18
Components
0
Active incidents
0
Maintenance
3.33%
90d uptime
Storefront Search Issues for Subset of AU Stores
Jun 18, 10:20 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
3.33%
Known uptime
30 known history days
18
Components tracked
0 outage, 0 degraded
54
Incidents indexed
0 active right now
50
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
Storefront
Operational
5
Checkout & Payment Processing
Operational
3
Control Panel
Operational
3
3rd Party Services
Operational
1
API & Webhooks
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
29
outage days
0
maintenance days
60
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Card payment issues for Bank of New Zealand provider (3DS)
Resolved
This issue has now been resolved.
Jun 17, 6:25 AMResolved Jun 17, 6:47 AMMinorCheckout & Payment Processing
Issues changing currency on storefronts
Resolved
A fix for this issue has been rolled out to all stores.
Jun 16, 6:57 PMResolved Jun 16, 8:12 PMMinorStorefront
Some exports stalling
Resolved
A fix has been deployed and exports are now completing normally.
Jun 16, 2:54 PMResolved Jun 16, 3:21 PMMinorControl Panel
Meta Outage Causing Disruption to Meta CAPI Integrations
Resolved
This incident has been resolved.
Jun 12, 2:58 PMResolved Jun 12, 3:35 PMMinorReporting & Analytics
Storefront Availability Issues for Small Subset of US Stores
Resolved
Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.
Jun 11, 8:30 PMResolved Jun 11, 8:30 PMMinor
Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts
Resolved
This incident has been resolved.
Jun 10, 7:53 PMResolved Jun 11, 1:59 AMMinorB2B Edition - Buyers PortalB2B Edition - API
Elevated errors on a subset of stores
Resolved
Between 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.
Jun 10, 6:30 PMResolved Jun 10, 6:30 PMMinor
Storefront availability Issues
Resolved
This incident has been resolved
Jun 7, 10:55 PMResolved Jun 8, 3:05 AMMinorStorefront
Temporary Issues with Product Filters for Subset of Stores
Resolved
Between 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and filtering systems were fully operational as of 3:25p UTC. We will continue to monitor system stability closely.
Jun 5, 1:30 PMResolved Jun 5, 1:30 PMMinor
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
B2B Edition - Migration
Completed
The scheduled maintenance has been completed.
Mar 13, 3:00 AMResolved Mar 13, 3:30 AMMaintenanceB2B Edition - Buyers PortalB2B Edition - API
[Scheduled] PayPal Planned Maintenance
Completed
The scheduled maintenance has been completed.
Oct 18, 5:00 AMResolved Oct 18, 5:15 AMMaintenanceCheckout & Payment Processing
FINAL WARNING OF SOFTLAYER HOSTING DEPRECATION, 8/21/2019:
Completed
The scheduled maintenance has been completed.
Aug 21, 6:00 PMResolved Aug 21, 7:17 PMMaintenance
BigCommerce Payments emergency maintenance
Completed
The emergency maintenance has been completed.
Apr 23, 1:35 AMResolved Apr 23, 1:39 AMMaintenanceCheckout & Payment Processing
BigCommerce Asset Storage - Planned Maintenance
Completed
The scheduled maintenance is complete.
Apr 19, 5:00 AMResolved Apr 19, 5:31 AMMaintenanceStorefront
BigCommerce Asset Storage
Completed
The scheduled maintenance has been completed.
Apr 18, 5:00 AMResolved Apr 18, 5:34 AMMaintenanceStorefront
BigCommerce Asset Storage - Planned Maintenance
Completed
The scheduled maintenance has been completed.
Apr 8, 9:00 PMResolved Apr 8, 9:30 PMMaintenanceStorefront
Emergency Maintenance to legacy email accounts
Completed
The scheduled maintenance has been completed.
Mar 29, 10:10 PMResolved Mar 29, 11:10 PMMaintenance
[Scheduled] Scheduled Maintenance on Store DNS
Completed
The scheduled maintenance has been completed.
Mar 20, 11:00 PMResolved Mar 21, 12:00 AMMaintenance
Scheduled Maintenance on Store DNS
Completed
The scheduled maintenance has been completed.
Mar 14, 11:00 PMResolved Mar 15, 12:00 AMMaintenance
About the Bigcommerce status page integration
Uptimus tracks the official Bigcommerce status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.bigcommerce.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Bigcommerce components
Tracked components
Showing 1 to 18 of 18 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Client Services | Operational | Group | Not recorded |
B2B Edition | Operational | Group | Not recorded |
3rd Party Services These services are not managed by BigCommerce but may be integrated with stores. | Operational | Group | Not recorded |
API & Webhooks Developer APIs and webhook delivery. | Operational | Component | Not recorded |
Avalara | Operational | Component | Not recorded |
B2B Edition - API | Operational | Component | Not recorded |
Client Portal The BigCommerce client area and billing portal. | Operational | Component | Not recorded |
B2B Edition - Dashboard | Operational | Component | Not recorded |
Braintree | Operational | Component | Not recorded |
Checkout & Payment Processing Checkout flow and payment processing for orders. | Operational | Component | 6/17/2026 |
Support Center Phone, chat and knowledge base services for sales and technical support. | Operational | Component | Not recorded |
B2B Edition - Buyers Portal | Operational | Component | Not recorded |
Braintree PayPal Processing | Operational | Component | Not recorded |
Control Panel Store configuration, order, customer and catalog management, and integrations. | Operational | Component | 6/16/2026 |
Sending and receiving of email for your store including transactional email, mail accounts and mail forwarding. | Operational | Component | Not recorded |
Reporting & Analytics BigCommerce control panel dashboards, reporting and analytics. | Operational | Component | Not recorded |
Storefront Storefront and catalog browsing, shopping cart and customer management. | Operational | Component | 6/18/2026 |
Stripe | Operational | Component | Not recorded |
Get notified when Bigcommerce changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Bigcommerce on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Bigcommerce down right now?
Bigcommerce is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Bigcommerce?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Bigcommerce?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.