Dracoon Status

The issue with Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

We experienced an issue with our WebApp on 2026-03-24 from around 9:30 to 11:00 CET. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** We experienced service instability caused by a bug in a third-party dependency. This resulted in intermittent errors and degraded performance of the Web App. **Why did this happen?** A bug in a third-party dependency caused unexpected errors in our Web App, leading to occasional crashes. This issue was triggered under specific conditions that were not caught in prior testing. **What did we do?** We resolved the issue temporarily by implementing a safeguard and later by properly solving the issue with this dependency. Stability was restored once the temporary fix was deployed, with full recovery at around 10:40 CET. **What can we do to improve?** We will expand our test coverage to better capture edge cases, ensuring that unusual or unexpected scenarios, especially those that lead to this incident, are identified and prevented before deployment. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.

We have been experiencing issues with our DRACOON service from 11:00 to 11:40 on 2026-01-12. Our team was working to resolve the issue as quickly as possible. We apologize for any inconvenience this may have caused.

The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

The issue with Virus Protection Scanning has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

From 14:55 to 15:05 today, we experienced some issues and a partial outages of DRACOON Cloud. Our team quickly identified and resolved the issue. We apologize for any inconvenience this may have caused.

The issue with DRACOON Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

We experienced an issue with our Virus Protection feature on 13.08.2025 at around 12:00 CEST. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** At 12:00 CEST, monitoring alerted the team about increased latency in the Virus Protection service. Investigation revealed that unusually high load from a spike in file scanning requests overwhelmed the systems processing capacity, leading to degraded performance for a subset of customers. **Why did this happen?** The Virus Protection service was able to keep up with the increased load for scanning files, but the responses were not processed fast enough by another service, leading to missing/delayed verdicts for the files that had to be scanned. **What did we do?** The team manually scaled out the service to restore capacity. At 15:45, latency metrics returned to normal and the functionality was fully restored. **What can we do to improve?** We are investigating the root cause of the slow response processing and will reconfigure the service in question to make sure to eliminate the bottleneck. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.

The issue with our Support Portal has been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience.

The issue with our Support Portal has been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience.

We will be undergoing scheduled maintenance during this time. A short downtime for a couple of minutes can occur.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.