Performance-issues with AI-matching causing messaging delivery issues and increased fallback rates
Resolved
Performance is stable and the incident is resolved.
Jun 11, 3:25 PMResolved Jun 11, 6:01 PMMinorBot message delivery
Status Provider
Home
/
Status
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Service
Operational
Kindly Status
AI chatbot platform for enterprise communication.
Source
auto
Category
AI
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 17m ago
20
Components
0
Active incidents
0
Maintenance
16.67%
90d uptime
Performance-issues with AI-matching causing messaging delivery issues and increased fallback rates
Jun 11, 3:25 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
16.67%
Known uptime
6 known history days
20
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
17
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
Analytics dashboard
Operational
1
Application API
Operational
1
Bot message delivery
Operational
1
Chat log API
Operational
1
Data capture ingest
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
4
outage days
1
maintenance days
84
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Performance-issues with AI-matching causing messaging delivery issues and increased fallback rates
Resolved
Performance are restored and stable.
May 27, 2:32 PMResolved May 27, 3:51 PMMajorBot message delivery
Performance-issues with AI-matching causing increased fallback rates
Resolved
This incident has been resolved.
May 20, 9:30 AMResolved May 20, 8:47 PMMinorBot message delivery
LLM issues affecting AI-generated answers
Resolved
This incident has been resolved.
May 19, 12:18 PMResolved May 19, 6:39 PMMinorBot message delivery
Platform is down
Resolved
The incident have been resolved. Platform is back up and stable. There will be an internal post-mortem incident report.
Mar 12, 11:09 AMResolved Mar 12, 12:05 PMCriticalPlatform appAnalytics dashboard
Partial downtime in analytics
Postmortem
On Sunday March 8, some analytics data in Kindly was not updating as expected. This meant dashboards and reporting could show older information than normal during that period. This issue did **not** affect chatbot availability or customer conversations, and no data was lost. Once identified, we restored the sync and updated the delayed analytics data. All systems are now operating normally.
Mar 7, 9:00 AMResolved Mar 8, 8:10 PMMinorAnalytics dashboard
Analytics in Bot Dashboard is down
Resolved
Incident resolved
Feb 11, 10:31 AMResolved Feb 11, 10:33 AMMajorAnalytics dashboard
Communication between chat clients and our servers is overloaded because of a reliability update
Resolved
This incident has been resolved.
Jan 27, 11:26 AMResolved Jan 27, 3:07 PMCriticalBot message delivery
Migration on Kindly Inbox Databases
Resolved
This incident has been resolved.
Jan 26, 8:31 PMResolved Jan 27, 11:23 AMNoneKindly Chat messaging client
Analytics dashboards fails to load
Resolved
The issue was resolved by the vendor at 21:40 6th of January
Jan 6, 3:05 PMResolved Jan 7, 8:37 AMCriticalAnalytics dashboard
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
Analytics Maintenance - Resync of data ongoing
Completed
Database maintenance preparing for Markets is complete. All delayed analytics dashboards and events looks fully synced, and systems are operating normally. No data was lost. Thank you for your patience.
Jun 11, 6:24 AMResolved Jun 11, 12:37 PMMaintenanceAnalytics dashboard
Analytics maintenance
Completed
Scheduled maintenance is completed and all statistics tables are fully re-synced. Thank you for the patience.
Jun 1, 10:42 AMResolved Jun 2, 8:03 AMMaintenanceAnalytics dashboard
Infrastructure Updates
Completed
The scheduled maintenance has been completed.
Apr 11, 2:00 PMResolved Apr 11, 2:48 PMMaintenancePlatform appAnalytics dashboard
Upgrade of task queue backend
Completed
The scheduled maintenance has been completed.
Oct 30, 10:00 PMResolved Oct 30, 10:21 PMMaintenancePlatform app
Database maintenance
Completed
The scheduled maintenance has been completed.
Nov 7, 8:00 PMResolved Nov 7, 8:14 PMMaintenancePlatform app
Database maintainance
Completed
The scheduled maintenance has been completed.
May 18, 5:00 PMResolved May 18, 6:00 PMMaintenancePlatform app
Database maintenance
Completed
The scheduled maintenance has been completed.
May 12, 5:00 PMResolved May 12, 6:00 PMMaintenancePlatform app
Google Cloud migration
Completed
The scheduled maintenance has been completed.
Oct 18, 5:00 PMResolved Oct 18, 11:00 PMMaintenanceStatistics APIPlatform app
E-mail domain switch
Completed
The domain switch is now complete and you can now reach us at support@kindly.ai (or even at support@convertelligence.no for a while longer)
Aug 28, 4:00 PMResolved Aug 28, 9:57 PMMaintenance
Organization upgrade
Completed
The scheduled maintenance has been completed.
Jun 23, 5:00 PMResolved Jun 23, 7:58 PMMaintenance
About the Kindly status page integration
Uptimus tracks the official Kindly status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.kindly.ai
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Kindly components
Tracked components
Showing 1 to 20 of 20 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Platform | Operational | Group | Not recorded |
Messaging channels and integrations | Operational | Group | Not recorded |
Public APIs | Operational | Group | Not recorded |
Onsite and data capture | Operational | Group | Not recorded |
Analytics dashboard Dashboards inside the platform for viewing metrics | Operational | Component | Not recorded |
Bot message delivery General status of bot responsiveness | Operational | Component | Not recorded |
Facebook Messenger integration Bot messaging channel on Facebook Messenger | Operational | Component | Not recorded |
KPI dashboard | Operational | Component | Not recorded |
Statistics API Status for statistics service API | Operational | Component | Not recorded |
Email services | Operational | Component | Not recorded |
Handover to human chat | Operational | Component | Not recorded |
Platform app Status of the bot building platform, including Inbox and Build | Operational | Component | Not recorded |
Plugin integrations Build plugin integration status | Operational | Component | Not recorded |
Application API API for sending and receiving messages | Operational | Component | Not recorded |
Chat log API API for retrieving chat logs | Operational | Component | Not recorded |
Data capture ingest | Operational | Component | Not recorded |
Kindly Chat messaging client Status of the Kindly Chat chat client for web and loading of kindly-chat.js from CDN. | Operational | Component | Not recorded |
Handover API | Operational | Component | Not recorded |
Spinnaker Data capture and onsight JS | Operational | Component | Not recorded |
Dialogue webhooks Dialogue webhook delivery | Operational | Component | Not recorded |
Get notified when Kindly changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Kindly on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
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Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Kindly down right now?
Kindly is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Kindly?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Kindly?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.