Topdesk — status

Status verification pending

The latest official observation is not fresh enough to confirm current service health.

Official incident resolved

RESOLVED: TOPdesk environments unavailable in EU1 and EU6 hosting locations — The incident affecting TOPdesk environments in EU1 and EU6 has been resolved. Both affected containers have remained stable throughout the monitoring period. We will conduct a post-mortem to investigate the cause, review our response, and identify measures to reduce the risk of recurrence. We apologise for the disruption and thank you for your patience.

Official incident active

Major - Blank pages, broken lay-out and content only appearing — Blank pages and incorrect layouts We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only. Cause We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout. What you may notice •Blank pages or incorrect layouts. •Content that only appears after refreshing the browser. To inform TOPdesk you are affected by this issue, please visit My TOPdesk .

Official incident active

Intermittent TOPdesk login issues — Intermittent login and access issues We have identified that the earlier reported symptoms were caused by two separate issues. This update covers TOPdesk being intermittently unreachable. Cause TOPdesk becoming unreachable and then accessible again were caused by a disruption at Cloudflare. The disruption affected connections that pass through an external firewall, such as the one Fortinet provides. As a result, some connections to TOPdesk timed out or received no response. Status Cloudflare has implemented a fix and has marked their incident as resolved. We are also receiving the first reports from customers that TOPdesk is working normally again. What you may notice •TOPdesk should now be reachable again and login should work reliably. •If you still experience problems, try again in a few minutes or restart your browser. What we are doing If you are still affected, please contact TOPdesk Support.