Trayio Status

This incident has been resolved.

On 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security requirements. Access tokens used continuously for over 30 days had their refresh tokens expire, rendering them unusable. The issue has been resolved. Affected customers were required to re-authenticate their Salesforce connection to restore functionality. We are implementing a proactive background refresh process for Salesforce authentications to ensure tokens are refreshed before the 30-day expiry, regardless of access token usage. We apologize for any inconvenience this incident may have caused. If you have any questions or need additional details, please feel free to reach out to support@tray.ai.

There was a span of about 10 to 15 minutes where customers may have experienced slowness or failures when creating or importing Data Tables or Vector Tables in Tray. Our engineering team has identified the root cause, resolved the incident and have restored performance of the affected services. For any users who may have experienced this degradation in performance, you may have to retry creating or importing the affected Data Table or Vector Table. If you have any questions or concerns, please reach out to to support@tray.ai. Thank you for your patience and understanding.

This incident has been resolved.

From May 7, 2026 14:00 - 16:00 UTC, some customers may have experienced Salesforce authentication issues, including failures refreshing OAuth tokens and intermittent authentication errors when creating or re-authenticating Salesforce connections. This incident has now been resolved and all our systems are operational. A small number of customers may still need to manually re-authenticate their Salesforce connections if workflows continue experiencing authentication failures. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

There was a degradation in service that caused a small number of requests to Tray webhook workflow endpoints to timeout or return a 504 status. Workflows in the Tray platform will complete successfully even though responses to the client were never sent in a minority of cases. Our engineering teams have identified the issue and resolved the root cause and we will continue to monitor performance of the webhook workflows and ensure their reliability. If you have any questions, feel free to reach out to support@tray.ai

From February 20, 2026 17:41 - 18:30 UTC, US Instance customers may have experienced delays and retries in executions and authentication flows. This incident has now been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

Between 10:08 AM UTC and 10:49 AM UTC, some users may have encountered errors when using the Tray Native AI model within Merlin Agent Builder workflows. Other models were unaffected. The issue has been resolved, and services are now operating normally. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Between 05:00 - 05:55 UTC, AP Instance customers may have noticed errors in Merlin Agent workflows. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

On Monday, 29th of June 2026, we will be performing maintenance on the Script connector (v3.3) in the US region. The maintenance window will be between 10:00 and 12:00 BST (29th of June 02:00 to 04:00 PDT, 29th of June 19:00 to 21:00 AEST). During this window, workflows using the Script connector v3.3 in the US region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

The scheduled maintenance on Monday, 22nd of June 2026 10:00 and 12:00 BST(22nd of June 02:00 to 04:00 PDT, 22nd of June 19:00 to 21:00 AEST) has been postponed. We apologise for any inconvenience this change may cause and appreciate your understanding. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

All configuration changes have been applied successfully. The maintenance window is now complete. If you have any questions or concerns, please reach out to us at support@tray.ai.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed for all regions. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai. Thank you for your patience and understanding.

The scheduled maintenance on Thursday, 21st May 2026 08:30 to 10:00 BST (21st May 00:30 to 02:00 PT, 21st May 17:30 to 19:00 AEDT) has been postponed. We apologise for any inconvenience this change may cause and appreciate your understanding. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai

The scheduled maintenance has been completed.

The scheduled maintenance has been completed. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

The scheduled maintenance has been completed for all regions. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.