8x8 outage history

8x8 is currently investigating telephony issues mostly isolated to the Canada Region where calls are not completing to their destinations. We are currently engaged and are working to understand and resolve the issue. Updates will be provided as they become available.

8x8 has isolated symptoms to SK1 site contact center users in the Canada Region. We are currently working to restore normal telephony to this customer segment and will continue to provide updates as they become available.

8x8 has further isolated impact to a subset of CA1 cluster Canadian Contact Center customers. We have implemented mitigation to resolve and currently expect all telephony issues to be resolved. If you are still experiencing symptoms, please contact 8x8 Support to continue troubleshooting your issues.

8x8 has confirmed resolution and we conducting a full root cause investigation. We apologize for the interruption.

8x8 is currently experiencing telephony issues affecting Contact Center customers in the US Region. We are currently investigating and will provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 has implemented mitigation and are working to confirm resolution with customers. All telephony should now be operating normally. If you are still experiencing issues, please contact 8x8 support to confirm symptoms and troubleshooting further. We'll post a final update once fully confirmed.

8x8 continues to see stability with call traffic in the US region. If you are still experiencing issues, please contact 8x8 support to confirm symptoms and troubleshooting further. We'll continue to monitor and provide further updates once fully confirmed.

8x8 has confirmed resolution. US Telephony traffic has remained stable since 1:47 PM PDT (4:47 PM EDT). We are performing a full root cause investigation and we apologize for the interruption.

8x8 is currently investigating issues with Supervisors Workspace intermittently not loading or allowing logins in the US1 contact center region. Agent Workspace agents currently remains unaffected. We're working to restore normal performance and will provide updates as they become available.

We have applied mitigation and all Supervisor Workspace users should now experience normal performance as of 9:33 AM PDT (12:33 PM EDT). We'll continue to monitor and provide a final update once fully confirmed.

8x8 has confirmed resolution and all US1 Supervisor Workspace users should now experience normal page loading. We are performing a root cause investigation and we apologize for the interruption.

8x8 Is currently investigating an issue with Configuration Manager on the EU6 platform where changes are not being saved in setting such as queue assignments, agent or user records, contacts and phone configurations. We are working on resolving the issue and updates will be provided as they become available.

We have identified the issue impacting Configuration Manager on the EU6 platform, causing changes to not be saved in settings such as queue assignments, records, contacts and phone configurations. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Our engineers continue their efforts into resolving this issue impacting Configuration Manager with a matter of urgency. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting Configuration Manager being unable to save changes. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating a login issue with Contact Center Agent Workspace and SSO login across the US and EMEA regions. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue causing slowness and login issues with Contact Center Agent Workspace and SSO logins. We are working to resolve this issue as soon as possible and we apologize for the inconvenience.

8x8 has resolved the issue impacting the logins for Contact Center Agent Workspace and SSO. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating reports with Agent Workspace and Supervisor Workspace queues and monitoring panels showing incorrect data. We are working on resolving the issue and updates will be provided as they become available.

8x8 continues investigating reports of Agent Workspace and Supervisor Workspace queues and monitoring panels showing incorrect data. We continue our efforts into this issue and updates will be provided as they become available.

8x8 will be performing a platform switch in order to mitigate the issue impacting Agent Workspace and Supervisor Workspace. The platform switch will be performed outside of business hours in order to avoid any disruption to ongoing operations. We apologise the inconvenience and further updates will be provided as they become available.

The platform switch has been performed and the issue impacting Agent Workspace and Supervisor Workspace is now resolved. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is currently investigating reports of one way audio or no way audio on telephony calls. We are actively engaged and are evaluating impact and root causes. We'll provide updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has seen normal call completion as of 2:30 PM PDT (5:30PM Eastern). Calls should currently completing as normal and we are currently monitoring and investigating the root cause. We'll provide further updates once fully confirmed.

8x8 has seen continued resolution of all one way audio issues. All calls are completing normally as of 2:30 PM PDT (5:30PM Eastern). We'll continue to monitor and will provide a final update full resolving this issue.

8x8 has confirmed resolution and all systems are performing as normal. We apologize the the interruption and full root cause investigation is underway.

8x8 will undergo an update to its knowledge base on August 5th 5:40 PDT, where customers will benefit from a new, updated user interface, including faster and smarter search capabilities. There is no planned impact to availability; however, direct URLs to articles will be changing. If you have bookmarked or relied on static URLs you may not be able to find the article you are looking for. After August 5th, please ensure that any static links are updated to their new versions on the new site. The content is still available on their new links. We apologize for not being able to keep these older links in place, but we believe this update will provide a better user experience. If you would like to update these bookmarks to their new static locations ahead of this upgrade, you can get information on how to do this at this link below: 8x8 Support knowledge base and Docs site have moved

8x8 completed the upgrade to the new knowledgebase. If you need any assistance with finding older archived or moved URL please contact 8x8 Support.

8x8 is investigating reports where recent recorded voice calls are not displaying the playback option to listen in the 8x8 Analytics interface and other potential interfaces. These calls are properly being recorded, however playback is impacted. We are currently working to restore the availability and will provide updates as they become available.

8x8 continues to investigate the issue and is working to restore access to recordings in all interfaces. If possible administrators can attempt to playback recordings in the alternative admin console interface where recordings are available for playback. Playback recordings in Admin Console

8x8 has observed normal availability for recordings and we expect them to be available for playback in all interfaces. We are currently monitoring and we'll provide a final update once fully confirmed.

8x8 has confirmed resolution. A root cause investigation is underway and we apologize for the interruption.

We are currently investigating an incident on the Agent Workspace Salesforce Integration. The Operations team is actively investigating the issue to determine the scope of impact and identify the underlying cause. Further updates will be provided as additional information becomes available. All other production systems are running normally.

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 has experienced a failover on one of our 8x8 Work platforms in EMEA. During the failover process, users may have experienced call drops and an inability to make or receive calls. As part of the failover process, functionality has been restored, and we are continuing to monitor the situation. If you are still experiencing any issues, please contact 8x8 Support. We apologise for any inconvenience caused.

8x8 has identified ongoing issues affecting users' ability to connect via 8x8 Work. We are currently investigating and will provide updates as soon as they are available.

8x8 has mitigated the issue and is seeing improvement. We will continue to monitor for any further issues. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 has resolved the issue affecting 8x8 Work endpoints failing to connect. We apologize for any inconvenience caused. If you experience any further issues, please contact 8x8 Support.

8x8 Is currently investigating reports where the My8x8 app is missing from the Application Panel. We are working on resolving the issue and updates will be provided as they become available.

8x8 has resolved the issue impacting My8x8. We are monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating reports in the UK region where the Block Caller ID option is not withholding the number, presenting the user's DID although the block is enabled. We are working on resolving the issue and updates will be provided as they become available.

Our engineers continue investigating an issue in the UK region where the Block Caller ID option is not withholding the number, presenting the user's DID although the block is enabled. We will continue to provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. As a mitigation step, one specific UK outbound carrier has been removed from the rotation for UK mobile prefixes, routing calls through alternate carriers and now these calls are having the Block Caller ID option working correctly. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 engineers continue to work towards resolution of the issue impacting the Block Caller ID option. We will continue to provide updates as they become available and we apologize for the inconvenience.

We continue our efforts to resolve the issue where users are experiencing the "Block Caller ID" functionality failing to suppress their phone numbers on outbound calls. Calls themselves continue to complete successfully and no other functionality is impacted. Investigations show that the Privacy ID property is missing on affected calls, causing the caller's number to be presented despite the block setting being enabled. This is being corrected by applying database-level changes with an ETA of 1-2 hours. As a continued mitigation the affected UK outbound carrier remains removed from rotation for UK mobile prefixes, with traffic routed through alternate carriers. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 has resolved the issue impacting the Block Caller ID option. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is currently investigating reports where some US region endpoints on 8x8 Work desktop or Work Web reporting errors such as "Phone Connection error". We are currently investigating and will provide updates once they become available.

8x8 has seen recovery of these endpoints and they should all be connecting normally now. If you are still having issues, please contact 8x8 customer support to continue to troubleshoot. We will continue to monitor for stability and will post a final update once fully confirmed.

8x8 has confirmed resolution and all endpoints should be operating normally. We are performing a full root cause analysis and we apologize for the interruption.

8x8 has received reports from 8x8 Users utilizing MS Teams voice integrations having performance issues. 8x8 Systems are operating normally and Microsoft has acknowledged performance issues that they are investigating directly. Please reference the update from Microsoft directly at the links below. If you are having issues with microsoft endpoints if possible you can switch to utilizing 8x8 Work Web for 8x8 Agent Workspace endpoints as an alternative. https://status.cloud.microsoft/ https://x.com/MSFT365Status/status/2080313098351575176?s=20 8x8 endpoint alternatives. Work Web instructions 8x8 Agent Workspace instructions

Microsoft has resolved their incident. For root cause please contact Microsoft support via the Microsoft Admin Center portal.

8x8 has detected performance issues with some US2 Contact Center clusters. Symptoms include agents being unable to login to the platform and other performance issues. We are currently investigating and will provide updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency for the impacted platforms. We will continue to provide updates as they become available.

8x8 operations team have mitigated the issue and are working to confirm resolution. Customers now should be expecting normal performance and normal login behavior. We will provide additional updates once fully confirmed.

8x8 operations has seen symptoms with logins on the affected platforms return. We are continuing to investigate and are working to better mitigate these symptoms. Updates will continue to be posted as they become available.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 has again mitigated symptoms of login failures and in additional other symptoms including provisioning failures. All systems should be operating normally. We will continue to monitor and will provide further updates once fully confirmed.

8x8 has confirmed resolution and all systems are now performing normally for customers impacted. We're performing a full root cause investigation and we apologize for the interruption.

8x8 is currently investigating issues with the VCC platform in the US region. We are working on resolving the issue and updates will be provided as they become available.

8x8 has resolved the issue impacting the VCC platform in the US region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating a performance issue with the services identified in Supervisor Workspace. We are working on resolving the issue and updates will be provided as they become available.

8x8 has mitigated the supervisor workspace issue. Currently, the page is loading now without any issue . We apologize for the interruption.

Please contact 8x8 support for any additional information. Thank you for your patience.

8x8 is currently investigating intermittent connectivity issues at the ON1 platform (including BC1, BC2, BC3) that may be impacting services for Contact Center customers on these platforms. We are currently working to investigate this and will provide updates as they become available.

8x8 has mitigated the intermittent connectivity issue and services have been stable as of 12:16 PM PDT (15:16 EDT). All services are operating normally . We are performing a root cause investigation and we apologize for the interruption.

8x8 is investigating reports of delays or inaccurate data with 8x8 Analytics real time dashboards. We are currently investigating and will provide updates as they become available.

8x8 has seen performance return to normal for 8x8 Analytics real time dashboards. All real time data should now be accurate. We'll continue to monitor and post a final update once fully confirmed.

8x8 has confirmed resolution and all analytics real time statistics remain as normal. We're performing a root cause investigation and we apologize for the inconvenience.