8x8 outage history

8x8 is currently investigating intermittent call connectivity issues for US Region Contact Center customers. 8x8 Operations teams are engaged and investigating the cause. We'll provide updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency. The main symptom being experienced is delays in call connectivity where no audio may be heard. We will continue to provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

We are doing our very best to resolve this issue as a priority, and we thank you for your patience. The primary issue remains intermittent calls experiencing connection delays and a lack of audio. We will provide further updates as they become available, and we sincerely apologize for the inconvenience.

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further and evaluate impact frequency to aid in the investigation. We apologize for the delay and we will continue to work to resolve.

8x8 engineers continue to work towards resolution of the issue. If you are experiencing this issue please contact support to troubleshoot further and understand frequency impact. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 has mitigated symptoms causing the intermittent call completion issues. Please validate and contact 8x8 Support if you continue experience symptoms while we continue to monitor and confirm resolution. We'll continue to provide updates as we monitor.

8x8 has confirmed resolution. We are performing a full root cause investigation and we apologize for the interruption.

8x8 has identified an issue causing our Support portal and chat channels to be inaccessible. We are currently investigating and will provide regular updates. If you require 8x8 Support, please call us. Our Support numbers are available at https://help.8x8.com/docs/contact-8x8-technical-support#call-support.

8x8 has identified this as an issue with our vendor. We have escalated to them and are following up for updates. We apologise for any inconvenience caused.

We are seeing some recovery, but are continuing to follow up with our vendor for confirmation. We will provide further updates as they become available. We apologise for any inconvenience caused.

8x8 continues to follow up with our vendor for full resolution. We will continue to provide regular updates. We apologise for any inconvenience caused.

8x8 is seeing additional services recover. We will continue to monitor and follow up with our vendor for full resolution. We will provide updates as they become available.

8x8 has tested and determined that recovery has taken place for the affected Support Portal Issues. Please expect the next update in within the next hour as we are continuing to monitor and follow-up with our vendor for official confirmation.

8x8 is continuing to monitor and rely with our vendor in order to receive follow-up updates. We will provide our next update within the upcoming 2 hours.

8x8 has determined through tests and checks that the incident affecting the Support Portal is no longer taking place after receiving communication from our vendor that the Incident has been resolved.

8x8 has recently become aware of a new security vulnerability. Two critical vulnerabilities in PHP, an open-source programming language many websites and web applications run on, were disclosed October 21, 2026. Some 8x8 interfaces use PHP, and we are applying a protective configuration change to them now. Please follow this blog post to better understand how 8x8 is responding. https://www.8x8.com/blog/php-vulnerability-response

8x8 Is currently investigating reports in the UK region of issues with inbound calling, symptoms covering call quality issues such as crackling or silence. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue affecting inbound calling in the UK region, leading to call quality issues such as poor quality audio or silence. Initial checks indicate an ongoing issue with a carrier leading to the aforementioned symptoms. We will continue investigating and provide further updates as they become available.

We continue investigating the incident affecting one of our Carrier partners in the UK region where customers are experiencing poor call quality, with crackling or silence on inbound calls. Issue can be tracked on their page as well for further information: https://gammagroup.co/support/service-status/ . We will provide further updates as they become available and we apologise for the inconvenience this may have caused.

The latest update of our Carrier partner reads that voice traffic has been rerouted from an interconnect where the fault behaviour was observed. Voice quality stats are encouraging but not in the desired metric they expected. They are now engaging with an upstream carrier on the fault and the next update is expected at 11:00 UTC. We apologise for the inconvenience this may have caused.

Our Carrier partner is now satisfied that the re-route action has resolved the call quality issues experienced by customers. Testing and customer feedback are positive, inbound calling now working with no audio issues. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is currently investigating an issue with the EU31 platform that may impact telephony and logins to Agent Workspace. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue affecting the EU31 platform, leading to impact regarding telephony and logins to Agent Workspace. Our engineers are working to resolve this issue and updates will be provided as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 has resolved the issue impacting the EU31 platform. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 has identified an issue causing 8x8 Meetings to not record audio when the feature is enabled. When enabling this feature, an error appears, preventing the recording from starting. This impacts non-UK EMEA regions only at this time. 8x8 operations are responding and working to restore normal meeting recording availability.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has resolved the issue with Meeting recordings. When enabling a meeting recording the recording begins as normal. We are investigating the root cause and we apologize for the interruption.

8x8 is currently investigating CC inbound telephony issues in the US2 region. We are working on resolving the issue and updates will be provided as they become available.

We have found the issue causing impact with CC inbound telephony in the US2 region. We are working on resolving this issue as soon as possible and will provide updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting CC inbound telephony in the US2 region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

We are currently investigating an incident affecting Contact Center (CC) in the EU10 B region where provisioning changes are failing. We are working on resolving the issue and updates will be provided as they become available.

We have found the issue affecting Contact Center in the EU10 B region where provisioning changes are failing. Current investigations shows that the platform is also experiencing issues with login, Agent Workspace and telephony. We are working on resolving the issue and updates will be provided as they become available.

8x8 has resolved the issue impacting the EU10 B platform and functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating an issue impacting Contact Center clients in the UK and Canada regions where email attachments selected during a case reply or follow-up are not attached when sent. We are working on resolving the issue and updates will be provided as they become available.

We have identified the issue impacting Contact Center customers where where email attachments selected during a case reply or follow-up are not attached when sent. We are working on resolving this issue and we will provide updates as they become available.

8x8 has resolved the issue impacting email attachments for Contact Center users in the UK and Canada regions. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating an issue impacting Operator Connect, causing inbound calls to fail to connect. The issue is related to an external partner providing the related services and we are escalating this with the external party. We are working on resolving the issue and updates will be provided as they become available.

The investigation of the incident regarding Operator Connect is still in progress. Inbound calls are failing to connect, as the msocswb switchboards are returning a timeout. The issue is being related to the external partner providing the sbc services, and operations is currently investigating this with the external party. Outbound calls and all other functionalities are not impacted. We apologise for the inconvenience this has caused. Further updates will follow as new information becomes available.

We continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

The incident impacting Operator Connect has been resolved. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is currently investigating an issue impacting the 8x8 Contact Center components in the AU region where users could be experiencing intermittent CM login failures, which could also be affecting intermittent inbound and outbound calls. We are working on resolving the issue and updates will be provided as they become available.

8x8 has resolved the issue impacting the Contact Center services in the region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating an issue in the AU region where numbers that have been recently updated are experiencing calling issues. We are working on resolving the issue and updates will be provided as they become available.

We have identified the source of the issue impacting recently updated numbers, causing them to experience calling issues. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting recently updated numbers and calling is working as normal now. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

Currently 8x8 is investigating reports of not being able to playback voice media in the Quality Management interface. Calls are being recorded successfully and this is only impacting the playback availability. Media playback is available where possible in the 8x8 Admin Console. We'll provide updates as they become available as we work towards normal media availability.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has identified and resolved the issue causing delays in Quality Management media playback. Voice media processing has been restarted, and playback options are gradually becoming available for impacted media. We will provide updates until playback performance returns to normal standards. In the meantime, media playback remains available via alternative interfaces, such as 8x8 Analytics, the Admin Console, and Supervisor Workspace where configured.

8x8 has seen continued progress with unprocessed playback media, which is gradually becoming available. We estimate that all media will return to real-time availability in 2 to 3 hours. We will continue providing hourly updates until normal performance standards are fully restored.

8x8 has seen continued progress with unprocessed playback media, which is gradually becoming available. We estimate that all media will return to real-time availability in 1 to 2 hours. We will continue providing hourly updates until normal performance standards are fully restored.

Media processing continues, and we expect all media to be available within the next hour. We will post a final update once performance returns to normal standards.

8x8 has confirmed that all pending media have been processed and should be available in Quality Management. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience caused.

8x8 Is currently investigating an issue impacting the 8x8 Contact Center components in the AU region where users could experience intermittent Configuration Manager login issues and also intermittent issues with inbound and/or outbound calls. We are working on resolving the issue and updates will be provided as they become available.

8x8 continues the investigation of the issue impacting Contact Center. The root cause is identified as packet loss on the backbone a ISP and we are working to route traffic over an alternative ISP in order to mitigate the issue. Further updates will follow as new information becomes available.

8x8 has performed a route change and resolved the issue impacting Contact Center in the region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating reports with Admin Console where symptoms are general slowness when interacting with the admin portal and " unable to retrieve user" errors when attempting changes. We are working on resolving the issue and updates will be provided as they become available.

Further investigations indicate that 8x8 Work Web is also showing issues, a symptom being an error being shown when trying to change status. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We have identified the issue causing impact on the 8x8 platform and resources such as Admin Console and Work Web. 8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.

We continue to work toward resolving this issue. While the issue persists, impacts are also being observed with outbound faxes and 8x8 Analytics, with the most significant impact currently affecting the Admin Console and Work Web. We will continue to provide updates as more information becomes available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 continues to work towards resolution of the issue. We have seen impacted areas begin to include 8x8 Agent Workspace login failures and issues with initiating calls for those already logged in. We are continuing to work on resolving the underlying causes and will continue to provide updates on the progress.

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 has all teams available working to restore normal performance to web portals and web services impacted. For contact center users accessing mobile admin site may be able to provide channel re-routing capabilities: Switch a channel plan in 8x8 Mobile Admin We will continue to provide updates as they become available.

8x8 engineers continue to work toward a resolution of the issue. We apologize for the delay in restoring normal performance. Certain 8x8 services remain impacted, and customers are still experiencing symptoms when trying to log in to web service portals, including 8x8 Work Web, Agent Desktop, Agent Workspace, and the Admin Portal. We will continue to explore all possible mitigations and provide updates as we work toward a full resolution.

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will continue provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. 8x8 has seen periodic improvement to availability of some services including Admin Console and Agent Workspace, however we are still working to restore all services and ensuring full stability. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 has seen a resolution of symptoms impacting customers, including logging in to web portals such as 8x8 Admin Console, Agent Workspace, and 8x8 Work Web. We are currently monitoring for stability and will provide further updates as we fully confirm standard operations have been restored.

8x8 has seen sustained recovery from all symptoms and continues to monitor the systems. All logins to web service platforms are succeeding, and 8x8 engineering and operations teams remain engaged to investigate the root cause fully. We will post a final update to close out this incident after observing continued stability.

8x8 has confirmed resolution and all systems are now operating normally. A full root cause investigation is underway and we apologize the interruption.

8x8 Is currently investigating a network performance issue affecting US1 contact center customers. We are working on resolving the issue and updates will be provided as they become available.

8x8 has seen restoration of normal network performance. All symptoms should now be resolved. We are currently monitoring and will post a final update to resolve the incident.

8x8 has confirmed resolution. A root cause investigation will be completed and we apologize for the interruption.

8x8 has identified an issue causing slowness on help.8x8.com. Please note that this appears to be only impacting the initial loading of the search box. Once the search box loads, searches work fine. We are currently investigating and will provide updates as they become available.

8x8 is currently investigating telephony issues mostly isolated to the Canada Region where calls are not completing to their destinations. We are currently engaged and are working to understand and resolve the issue. Updates will be provided as they become available.

8x8 has isolated symptoms to SK1 site contact center users in the Canada Region. We are currently working to restore normal telephony to this customer segment and will continue to provide updates as they become available.

8x8 has further isolated impact to a subset of CA1 cluster Canadian Contact Center customers. We have implemented mitigation to resolve and currently expect all telephony issues to be resolved. If you are still experiencing symptoms, please contact 8x8 Support to continue troubleshooting your issues.

8x8 has confirmed resolution and we conducting a full root cause investigation. We apologize for the interruption.

8x8 is currently experiencing telephony issues affecting Contact Center customers in the US Region. We are currently investigating and will provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 has implemented mitigation and are working to confirm resolution with customers. All telephony should now be operating normally. If you are still experiencing issues, please contact 8x8 support to confirm symptoms and troubleshooting further. We'll post a final update once fully confirmed.

8x8 continues to see stability with call traffic in the US region. If you are still experiencing issues, please contact 8x8 support to confirm symptoms and troubleshooting further. We'll continue to monitor and provide further updates once fully confirmed.

8x8 has confirmed resolution. US Telephony traffic has remained stable since 1:47 PM PDT (4:47 PM EDT). We are performing a full root cause investigation and we apologize for the interruption.

8x8 is currently investigating issues with Supervisors Workspace intermittently not loading or allowing logins in the US1 contact center region. Agent Workspace agents currently remains unaffected. We're working to restore normal performance and will provide updates as they become available.

We have applied mitigation and all Supervisor Workspace users should now experience normal performance as of 9:33 AM PDT (12:33 PM EDT). We'll continue to monitor and provide a final update once fully confirmed.

8x8 has confirmed resolution and all US1 Supervisor Workspace users should now experience normal page loading. We are performing a root cause investigation and we apologize for the interruption.