Alertsite outage history

We experienced a temporary delay in monitoring data availability for private nodes on October 24, 2026, between **3:30 AM UTC and 5:30 AM UTC**. Our team is actively monitoring the situation and performing additional checks to ensure everything continues to operate as expected. We apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or need further assistance, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite) to create a case.

The AlertSite Site Seal feature is currently unavailable. If you have a site seal embedded on your website, it will currently display as a broken or missing image.Monitoring, alerting, and all other AlertSite functionality are fully unaffected.

We had a scheduled maintenance window on October 10, 2026, from 3:30 AM UTC to 5:30 AM UTC. As a result of this maintenance, monitoring data for some monitors is currently unavailable for the period between 4:45 AM UTC and 5:30 AM UTC. Our team is actively investigating the issue and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com) We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

We experienced a delay in monitoring data availability following the scheduled maintenance on October 10, 2026. The monitoring data has now been fully recovered and is reflecting correctly. **There was no data loss.** We apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or need further assistance, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com) to create a case.

Our service provider is currently investigating networking issues affecting our servers in Calgary, Alberta. We are working with our provider to resolve as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

This incident has been resolved. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are experiencing degraded performance with our monitoring nodes in the Zurich, Switzerland location. Our team is actively investigating the issue and working to restore normal performance as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We have resolved the issue that was causing outage with our monitoring nodes in Zurich, Switzerland. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We have identified an issue affecting all outbound email delivery from AlertSite. The following are currently impacted: - Alert email notifications - emails triggered by monitor alerts are not being delivered - Scheduled reports - Account emails - password resets and other account-related emails

This incident has been resolved.

The Worcester, MA monitoring location is closing due to the closure of our local hosting provider. On **October 5, 2026**, monitors currently using Worcester will be automatically redirected to a **Boston, MA** monitoring location. Existing Boston and New York configurations will be used where applicable. If you prefer a different monitoring location, please update your configuration before October 5. If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).

Following the migration of monitors from Worcester, MA to Boston, MA, we identified an issue where some monitors became stuck and were not successfully running on the new server. The affected monitors started experiencing issues from 11:30 AM UTC onwards. Our team is actively investigating and resolving the issue, and we are working to restore normal operation as quickly as possible.   If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite

We are continuing to work on a fix for this issue.

We have fix the issue for Worcester, MA to Boston, MA, If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite

Dear Valued Customer, We would like to inform you that AlertSite will be discontinuing support for all Private Node versions below 3.5.4. To ensure uninterrupted monitoring services, we kindly request that you upgrade your Private Nodes to version 3.5.4 by October 23, 2026. Please note that after October 23, 2026, monitoring from Private Nodes running versions earlier than 3.5.4 will no longer be supported, and monitors associated with those nodes may stop functioning as expected. We strongly encourage you to plan and complete the upgrade before the deadline to avoid any disruption to your monitoring operations. Please refer to our Private Node Upgrade Guide for detailed upgrade instructions: https://support.smartbear.com/alertsite/docs/private-nodes/upgrade.html If you need assistance with the upgrade process or have any questions, please contact our Support team:https://support.smartbear.com/message/?prod=Alertsite Thank you for your cooperation and continued partnership. AlertSite Support Team

Reminder: Action Required – Upgrade Your Private Node to Version 3.5.4 Reminder for Users Running Older Private Node Versions Our records indicate that your Private Node has not yet been upgraded to Version 3.5.4. Please note that all previous Private Node versions will reach End of Life (EOL) on 4 November 2026 and will no longer be supported after this date. Why is this important? Failure to upgrade to Private Node v3.5.4 before the EOL date may result in: Impacted or incomplete monitoring capabilities. Loss of support for older Private Node versions. Potential compatibility and operational issues. Required Action Upgrade your Private Node to Version 3.5.4 as soon as possible to ensure uninterrupted monitoring and continued support. Deadline: 4 November 2026 If you have already completed the upgrade, please disregard this reminder. Thank you for your prompt attention to this matter.

We are currently experiencing an outage affecting our monitoring nodes in Paris, France. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com

There is a scheduled network maintenance in Paris, France location on September 17, 2026, as part of planned network upgrades. Maintenance Window: September 17, 2026 8:00 AM – 4:00 PM Paris local time During this maintenance window, network downtime is expected while we complete the required upgrades and configuration changes. Connectivity may be unavailable or intermittent throughout the maintenance period. These upgrades are being performed to improve network capacity, reliability, and overall infrastructure. We will work to complete the maintenance as quickly as possible and restore normal connectivity once the work is finished. We apologize for any inconvenience and appreciate your understanding.

We have resolved the issue that was causing outage with our monitoring nodes in Paris, France. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are currently investigating an issue causing TOD is currently not functioning as expected for Private Nodes. Our team is actively working to identify the cause and restore the service as soon as possible. We will provide updates as additional information becomes available. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

This incident has been resolved.

We are currently experiencing an outage affecting our monitoring nodes in San Diego, CA since 10 AM EST. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite.

We have resolved the issue that was causing outage with our monitoring nodes in San Diego, CA. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com

We are continuing to investigate this issue.

We have resolved the issue that was causing outage with our monitoring nodes in Calgary, Alberta It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com

We have resolved the issue that was causing outage with our monitoring nodes in Calgary, Alberta It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are currently experiencing an outage partially affecting our monitoring nodes in Kuala Lumpur, Malaysia. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com

We have resolved the issue that was causing outage with our monitoring nodes in Kuala Lumpur, Malaysia It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are currently experiencing an outage affecting our monitoring nodes in Las Vegas, NV. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are continuing to investigate this issue.

We have resolved the issue that was causing outage with our monitoring nodes in Las Vegas, NV. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are currently experiencing an issue affecting the availability of Credits and Usage data on your dashboard. Our team is actively investigating and working to restore full functionality as quickly as possible. We sincerely apologize for the inconvenience. Please check back shortly for updates, and we appreciate your patience while we work to resolve this matter. If you need immediate assistance, please contact Customer Care: https://support.smartbear.com/message/?prod=Alertsite

We have fixed the issue and monitoring data is available now. We are continuously monitoring the application. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

We experienced an outage with our monitoring nodes in Las Vegas, NV on August 16, 2026, Since 2:30 AM PDT (Las Vegas time) for an Hour. The issue was resolved, and monitoring services returned to normal operation. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are experiencing an outage with our monitoring nodes in Milan, Italy. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We have resolved the issue that was causing outage with our monitoring nodes in Milan, Italy. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are experiencing an outage with our monitoring nodes in Cincinnati, OH. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We have resolved the issue that was causing outage with our monitoring nodes in Cincinnati, OH. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are experiencing an outage with our monitoring nodes in Singapore location. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are continuing to investigate this issue.

We have resolved the issue that was causing outage with our monitoring nodes in Singapore It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

This incident has been resolved.