Bigcommerce outage history

We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our engineering team has identified a likely cause of this issue and is now applying a fix.

This incident has been resolved.

Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality

A fix has been put in place and we are monitoring the results

This incident has been resolved.

We experienced delays in real-time event processing due to an issue within our messaging infrastructure. The backlog has now cleared, and processing has returned to normal levels. We are continuing to monitor the system to ensure stability.

This incident has been resolved.

Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface

We are continuing to investigate this issue

The issue has been identified and a fix is being prepared

A fix has been implemented and we are monitoring the results

This incident has now been resolved

Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.

Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.

BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

This incident has been resolved.

Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.

A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.

A fix has been deployed and storefront search results are back to normal.

Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.

We are currently investigating this issue.

A fix has been implemented and we are continuing to actively monitor search stability.

This incident has been resolved.

Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.

A fix has been implemented and we are continuing to actively monitor search stability.

This incident has been resolved.

BigCommerce engineers are investigating an issue with Management API requests to add products to carts. We'll share updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Commerce engineers are investigating slow response times on some requests around product images.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

BigCommerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of stores.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

we have deployed a fix and are monitoring the issue.

incident resolved, merchants can disconnect and reconnect their quickbooks now

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.

This incident has been resolved.

BigCommerce engineers are currently investigating intermittent availability and degraded performance for Australian hosted stores. We will provide an update shortly.

Engineers have deployed additionally capacity in this region and aren't continuing to monitor the availability and performance.

This incident has been resolved.

Commerce engineers identified the cause of search degradation on a subset or stores and have mitigated the issue.

Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.

We are continuing to investigate this issue.

Search availability has returned to normal availability. We are continuing to monitor this issue.

This incident has been resolved.

Certain storefronts may be experiencing errors for searches. We are currently investigating this issue

A fix has been implemented and we are monitoring the results.

Search availability is back to expected thresholds

We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.

We are continuing to investigate this issue.

This issue has resolved.

This incident has been resolved.