Bigcommerce outage history

We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.

Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.

This incident has been resolved.

Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.

We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.

This incident has been resolved.

European merchants may experience minor delays in search document updates during Control Panel interaction.

We identified the root cause, mitigated the issue, and will continue to monitor the situation.

The issue has been fully mitigated, and users should no longer be affected.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

We are currently investigating an issue affecting stores using B2B Ninja, where users are unable to add products to a quote from the storefront.

We are continuing to investigate this issue.

This incident has been resolved.

We are currently investigating an issue with Single Sign-On (SSO) login through Microsoft Azure AD. We will post an update when we have more information available.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

A fix has been implemented and we are monitoring the results.

Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.

Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.

Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.

Commerce engineers are continuing to work on a fix for this issue.

Commerce engineers have identified a fix for this issue.

The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

Commerce Engineers are investigating an issue that is preventing merchants from submitting quotes on B2B Ninja.

A fix has been implemented and we are continuing to monitor.

This incident has been resolved.

Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.

Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.

Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.

Commerce Engineers are currently investigating an issue causing intermittent errors in PageBuilder and some other aspects of the control panel. Storefronts and the checkout experience are not affected.

Commerce Engineers identified and fixed the root cause of the intermittent errors affecting the control panel. This incident has been resolved.

Commerce Engineers have identified an issue with Paypal payment gateways reenabling themselves on some stores checkouts, and are actively working on a fix.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Commerce engineers are aware of an issue causing transaction processing errors for merchants using the Cybersource V2 payment provider. The issue has been identified as an outage with the provider. You can follow the provider's status here: https://status.cybersource.com/incidents/ry0rqlcp824c. Our team is actively monitoring the provider's progress and will provide an update once the issue has been resolved. Incident start time: 23:35 UTC.

Cybersource have added mitigation in place and transactions have started to process as expected. Our team is actively monitoring the provider's progress and will provider updates as they are available.

Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing

BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

This incident has been resolved.

Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.

We are continuing to investigate this issue.

Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.

A fix has been implemented and we are monitoring the result.

This incident has been resolved.

We identified an issue where a subset of stores may see unexpected Staff Action Log entries generated by an API-driven background process. These entries are display-only logging artifacts and do not reflect staff user activity or changes made to the store. Some entries may continue to appear while we complete remediation. Store functionality, data, and security are not impacted, and no action is required.

Commerce engineers were alerted to an issue with B2B Edition from 17:41 to 17:49 UTC. Commerce engineers are investigating the root cause but for now the issue has been resolved.

This incident has been resolved.

Commerce engineers were alerted to an issue with B2B Edition and are currently investigating. We will provide updates as they become available.

Commerce engineers have resolved the issue impacting B2B Edition from 4:25 pm UTC to 5:05 pm UTC and all services are fully operational.