Cardconnect outage history

Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.

We are continuing to investigate this issue.

Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue.

Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue.

Service has been restored and we are monitoring results. Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity.

This incident has been resolved.

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv. We are currently investigating the the issue. We will provide updates as they become available.

This incident has been resolved.

Please be advised, some merchants processing on the CardPointe Gateway may experience a funding delay for batches settled on [9/27/26]. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.

This incident has been resolved.

Please be advised, some merchants may experience a funding delay for KeyBank and Citizens Bank. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.

This incident has been resolved.

We are aware of an issue impacting Hosted Payment Pages. We are actively working to address the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating terminal disruption (Invalid token error on the Pin pads) which may be impacting your business. Please reboot the devices for troubleshooting. We are currently working to resolve this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue where documents are unable to upload when the file name has spaces which may be impacting your business. Please remove spaces and try and reupload. We are currently working to resolve this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application. Note: This is isolated to reporting only. Please do not attempt to re-run transactions. We are currently working to resolve this issue.

A fix has been implemented and we are monitoring results. Merchants who have submitted duplicate transactions should void duplicated items to prevent double funding of these transactions.

This incident has been resolved.

Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application. Note: This is isolated to reporting only. Please do not attempt to re-run transactions. We are currently working to resolve this issue.

A fix has been implemented and we are monitoring results. Merchants who have submitted duplicate transactions should void duplicated items to prevent double funding of these transactions.

This incident has been resolved.

Merchants may experience a service disruption while using CardPointe + MICROS. We have implemented a fix and are monitoring results.

This incident has been resolved.

Please be advised, some merchants may experience issues when using search features within CardPointe Desktop Reporting. We are currently working to resolve this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Please be advised, we have identified a funding delay which may affect batches settled between 05/22-05/25. This issue is currently under review. Please note, this has no impact on the ability to process transactions.

A fix has been implemented and we are monitoring results. All merchant funding should complete by tomorrow morning.

This incident has been resolved.

The CardPointe Gateway is currently experiencing timeouts during Debit and EBT authorizations on North. We are currently investigating the the issue. We will provide updates as they become available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

A fix has been implemented, we are monitoring the results. If your device is unable to reconnect, please power cycle the device to restore connectivity.

This incident has been resolved.

We are investigating a CardPointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Please be advised, some merchants may notice reporting delays within CardPointe for transactions funded on 2/19. This is isolated to reporting only, transactions have processed and we are working to ensure statuses are updated. Please contact support at 877-828-0720 for additional questions regarding funding/transaction review.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

This incident has been resolved.

We are investigating a service disruption which may be impacting your ability to login to CardPointe, CoPilot and Bluepay . Verification emails may be delayed or undelivered. We are currently working to resolve this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.