54 recorded Cardconnect incidents since June 2024, with official updates, affected components, duration and resolution information.
We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue where documents are unable to upload when the file name has spaces which may be impacting your business. Please remove spaces and try and reupload. We are currently working to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application. Note: This is isolated to reporting only. Please do not attempt to re-run transactions. We are currently working to resolve this issue.
A fix has been implemented and we are monitoring results. Merchants who have submitted duplicate transactions should void duplicated items to prevent double funding of these transactions.
This incident has been resolved.
Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application. Note: This is isolated to reporting only. Please do not attempt to re-run transactions. We are currently working to resolve this issue.
A fix has been implemented and we are monitoring results. Merchants who have submitted duplicate transactions should void duplicated items to prevent double funding of these transactions.
This incident has been resolved.
Merchants may experience a service disruption while using CardPointe + MICROS. We have implemented a fix and are monitoring results.
This incident has been resolved.
Please be advised, some merchants may experience issues when using search features within CardPointe Desktop Reporting. We are currently working to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Please be advised, we have identified a funding delay which may affect batches settled between 05/22-05/25. This issue is currently under review. Please note, this has no impact on the ability to process transactions.
A fix has been implemented and we are monitoring results. All merchant funding should complete by tomorrow morning.
This incident has been resolved.
The CardPointe Gateway is currently experiencing timeouts during Debit and EBT authorizations on North. We are currently investigating the the issue. We will provide updates as they become available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.
We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.
A fix has been implemented, we are monitoring the results. If your device is unable to reconnect, please power cycle the device to restore connectivity.
This incident has been resolved.
We are investigating a CardPointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Please be advised, some merchants may notice reporting delays within CardPointe for transactions funded on 2/19. This is isolated to reporting only, transactions have processed and we are working to ensure statuses are updated. Please contact support at 877-828-0720 for additional questions regarding funding/transaction review.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.
This incident has been resolved.
We are investigating a service disruption which may be impacting your ability to login to CardPointe, CoPilot and Bluepay . Verification emails may be delayed or undelivered. We are currently working to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.
A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.
All past due recurring billing schedules have been executed.
This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.
We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.
We've identified an issue with Fiserv ACH on-boarding. Some merchants may experience a delay in account boarding for this product. Merchants currently registered should not experience any issues processing.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating a CardPointe Unattended service disruption which may be impacting your business. We are currently working to resolve this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Please be advised, some merchants processing on the CardPointe Gateway may experience a funding delay for batches settled on 11/17. Impacted merchants can expect reporting to be delayed. Please note, this issue has no impact on the ability to process transactions.
We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.
This incident has been resolved.