Cloudsigma outage history

CloudSigma would like to inform you that currently, we are experiencing an issue with connectivity to the web application in our Frankfurt location. Our administrators are working to resolve it as soon as possible.

CloudSigma would like to inform you that the issue with the web application in our Frankfurt location is related to the API Server maintenance that is in progress. We will inform you when the maintenance is completed.

CloudSigma would like to inform you that the WebVNC feature accessed via the Display VNC button in the CloudSigma WebApp is currently unavailable in our Johor cloud location. VNC access remains available through the VNC URL feature using third-party VNC clients. Our team is actively working to resolve the issue. We apologize for the inconvenience and thank you for your understanding.

CloudSigma would like to inform you that the issue affecting the WebVNC feature in our Johor cloud location has been resolved. Access through the Display VNC button in the CloudSigma WebApp is now restored. We apologize for the inconvenience and thank you for your patience and understanding.

CloudSIgma would like to inform you that we are facing an issue with the PaaS panel being unavailable. Operations is looking into the matter. We appologies for the inconvenience caused, and we thank you for your patience and understanding.

CloudSigma would like to inform you that the PaaS panel is available again. Thank you for your patience & understanding.

CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Manila 2 cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.

We would like to inform you that the issue continues, and our team is working on identifying the root cause of the problem. We will keep you informed of any updates on the matter.

CloudSigma would like to inform you that we have identified the root cause of the incident. The previously reported host unavailability is due to a power outage. A technical team is currently on-site and actively working to resolve the issue and restore power. We will provide another update as soon as more information becomes available.

We would like to inform you that the issues with the MNL2 cloud have been resolved. We restored power to our racks, and all servers are up and running. Due to the nature and duration of the incident, we had to power-cycle numerous VMs so they could reestablish connections to their drives on the storage cluster. Please check your VMs from inside their operating systems, and let us know if you face any issues with them.

Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. There is packet loss, which slows down connectivity to and from the MNL cloud. The issue was traced to some of the external traces/routes used by our upstream providers. We are in direct communication with them and actively working on restoring the connectivity. We apologize for any inconvenience this may cause and appreciate your patience.

CloudSigma would like to inform you that the observed packet loss in the international traffic to our MNL cloud is no longer present. The network was stabilized over the weekend, and for the last couple of days, the connection has been stable with no losses from outside the Philippines. Please excuse us for the inconvenience caused.

CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Dublin Cloud location. The PaaS panel in our WebApp is not accessible. We are working on restoring its availability. Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.

We would like to inform you that the issues with the PaaS panel have been resolved. The service panel is loading fine, and the services can be managed by the end users normally. Please note that during the issue with the control panel accessibility, all environments in PaaS remained running and worked without disruption.

CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. Thank you for your patience and understanding.

Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue. At the moment, we are unable to accept and process chats. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.

CloudSigma would like to inform you that the chat system is available again. Work on the ticketing system is still ongoing, as tickets can't be opened from the WebApp. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. Thank you for your patience and understanding.

Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable. Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

Cloudsigma would like to inform you that the network connectivity issues affecting the Manila location are still ongoing, and the incident remains under investigation. We continue to monitor the situation and will provide further information as soon as additional details become available. We apologize for the continued disruption and appreciate your patience and understanding.

Cloudsigma would like to inform you that the network connectivity issue affecting the Manila location has been resolved, and affected services are now operating normally. We will continue to monitor the environment to ensure stability. We apologize for the disruption and appreciate your patience and understanding.

CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Perth location. There is no impact on running Virtual Machines on the cloud. Our administrators are working to resolve it as soon as possible.

CloudSigma would like to inform you that the issue with the availability of the web application in our Perth location has been resolved. There was no impact on running Virtual Machines on the cloud. We apologize for the inconvenience this may have caused.

CloudSigma would like to inform you that we are currently experiencing a minor API issue causing virtual machines to appear as unavailable in the WebApp. IMPACT: There is no impact on already existing/running virtual machines or network connectivity. However, affected virtual machines may temporarily be unavailable for management actions, including stopping or editing the machines. Our Operations team is actively working to resolve the issue and restore normal functionality as soon as possible. We will provide further updates as more information becomes available.

CloudSigma would like to inform you that our administrators have resolved the issue. Thank you for your patience and understanding.

CloudSigma would like to inform you that we are facing a network issue affecting the Geneva & Zurich clouds. The team is looking into the matter. We appologies for the inconvenience caused.

CloudSigma would like to inform you that the network issue affecting the clouds has been addressed. Operations is monitoring the situation to ensure there are no further occurrences. We apologise for the inconvenience caused.

For the past several hours, the platform has remained stable, with no new signs of instability. We will continue monitoring the network and the state of the devices to ensure everything remains stable. Please accept our apologies for the issues and any inconvenience caused, and thank you for your patience and understanding during the problems experienced. If there is anything else we could assist you with, please do not hesitate to reach out to us.

CloudSigma would like to inform you that we are currently experiencing a network outage in our Zurich and Geneva clusters. Connectivity has been restored, and we are working on recovering the rest of the services in the cloud. Please excuse us for the caused inconvenince.

There was an unexpected simultaneous reboot of devices within the cloud network. That resulted in network loss for all storage nodes within the cloud. Most of the virtual drives were returned to an active state, but there are still virtual drives shown in an "unavailable" state. We are working on restoring the storage operations for all virtual drives in the cluster.

We would like to inform you that the issue was fixed for the Geneva cloud. There is a small number of virtual drives showing in an "unavailable" state in the Zurich cluster.

Dear Valued Customers, We would like to inform you that the issues encountered in the Zurich cloud have been resolved. All services in the cloud infrastructure have been restored to normal operations. If you encounter any issues with your service, please let us know right away. A detailed RCA of the incident will be distributed to all affected clients in the next 24 hours. Please accept our sincere apologies for the inconvenience caused.

CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Geneva cloud location. The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available. Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.

We apologize for the confusion caused by our previous notification regarding the PaaS platform in Geneva. Please disregard the message, as the PaaS platform in this location is being taken out of service and will no longer be available. We apologize again for the confusion and appreciate your understanding.

CloudSigma would like to inform you that we are currently experiencing connectivity issues with one of our upstream ISPs. The issue appears to be related to routing, with the majority of the packet loss observed on traffic originating from Europe. The affected locations are Clark and Manila2. Our team is working with the ISP to investigate and resolve the issue. We will provide further updates as soon as more information becomes available.

CloudSigma would like to inform you that the connectivity issues affecting our upstream ISP have been resolved. Connectivity in the affected Clark and Manila2 locations has been restored, and services should now be operating normally. We will continue to monitor the situation to ensure stable connectivity. We apologize for any inconvenience caused and appreciate your patience and understanding.

CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Clark cloud location. The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available. Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.

CloudSigma would like to inform you that the PaaS platform is now fully functional in our Clark cloud location. Please accept our sincere apologies for any inconvenience caused, and thank you for your patience and understanding.

CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue. Our administrators are working to resolve it as soon as possible.

We are continuing to investigate this issue.

CloudSigma would like to inform you that the issue affecting our CAI location has been fully resolved. The issue has been identified as related to an upstream ISP connectivity problem, which was affecting access to the CAI location and the services hosted within it. We apologize for any inconvenience and appreciate your patience.

Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable. Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

Cloudsigma would like to inform you that the network connectivity issues affecting the Manila location have been resolved. All services are operating normally. We appreciate your patience during this incident.

Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable. Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

Cloudsigma would like to inform you that the network connectivity issues affecting the Manila location have been resolved. All services are operating normally. We appreciate your patience during this incident.

CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue. Our administrators are working to resolve it as soon as possible.

CloudSigma would like to inform you that the issue affecting our CAI location has been fully resolved. The issue has been identified as related to an upstream ISP connectivity problem, which was affecting access to the CAI location and the services hosted within it. We apologize for any inconvenience and appreciate your patience.

CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Dublin cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.

CloudSigma would like to inform you that the issue affecting the availability of our compute hosts on the Dublin cloud has been resolved. Thank you for your patience and understanding.