57 recorded Cohesity incidents since January 2023, with official updates, affected components, duration and resolution information.
GlobalSearch on the Helios platform may show delayed or stale information. We have identified the issue and team is actively working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved
We are investigating an issue affecting the Helios management console. Some customers may experience errors, slow page loads, or difficulty accessing certain UI features. Backup and recovery operations already running on your clusters are not expected to be affected. Our engineering team is actively working to identify the cause. There is no need to open a support case at this time; we will post updates here as more information becomes available.
The issue has been identified and team is working on implementing the fix.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
During our scheduled backend infrastructure maintenance, we identified issues impacting a subset of services. The maintenance window is still in progress, and our engineering team is actively investigating and working to restore full service.
We are continuing to investigate this issue.
We have identified the root cause of the issue. Our engineering team is actively implementing a fix.
A fix has been implemented and we are monitoring the environment.
This incident has been resolved.
GlobalSearch on the Helios platform may show delayed or stale information due to an unplanned background sync issue. Our team has identified the cause and is actively working to resolve it. We'll post an update once syncing is back to normal — thanks for your patience!
This incident has been resolved. The sync is back to normal.
We have been made aware of an issue on the Microsoft side of degradation of services which are impacting CCS workloads. Our understanding is that they have remediated the issue and things should be corrected. If you continue to experience problems, please contact Cohesity Support. More information can be found at: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We are currently investigating an intermittent issue impacting certain Microsoft 365 backup jobs (OneDrive and mailbox workloads). Some objects may temporarily be reported as Unprotected, and new backup jobs may be temporarily unable to run. Please be assured this is not attributable to any action on your part; our team has identified the root cause and is implementing a fix. We will provide further updates as they become available.
This issue has been resolved.
The Activity Page and Reports on the Helios platform may show delayed or stale information due to an unplanned background sync issue. Our team has identified the cause and is actively working to resolve it. We'll post an update once syncing is back to normal — thanks for your patience!
We have deployed a fix, and the sync is expected to complete within the next six hours. We will keep you updated on the progress.
The Activity Page and Reports on the Helios platform should be fully functional with no lag now.
We want to let you know that we are encountering issues with our Helios service. As a result of this you might experience frequent logout in the Management portal and device connector service. We are aggressively working to resolve the issues. We apologize for any inconvenience.
We have identified the root cause of the current outage and our team is actively working toward a resolution. This issue affects only CCS customers on Helios Gov. Customers managing on-premises clusters through Helios Gov are not impacted and can continue operating normally. We will share a further update as soon as one is available. We appreciate your patience.
We have deployed a fix to address the issue and are closely monitoring the situation to ensure stability. We will continue to keep you updated as we confirm full resolution. Thank you for your patience.
This incident has been resolved.
Some parts of the Helios platform, including the Activity Page and Reports, may display delayed or stale information due to recent system maintenance. Your data is safe we're actively re-syncing everything and will update you as soon as services are fully restored. Thank you for your patience.
This incident has been resolved.
AWS has notified us of some impacted nodes on specific availability zones in US-EAST-1 clusters. All backups are still running on impacted clusters. Cohesity has added more infrastructure to mitigate this issue, but backup jobs may run longer than expected. AWS expects to be restored to full capacity within a day.
AWS has resolved the issue. Everything seems to be back on line.
We identified some infrastructure issues and are currently replaying system data to ensure everything is up to date. As a result, some screens like Activity Page, Reporting etc. may show stale or delayed information. We're working to get everything synced as quickly as possible and appreciate your patience!
This incident has been resolved.
We want to let our customers know that we are currently working on an intermittent issue with logging into Helios via SSO integration. We are actively working to resolve the problem and will keep you updated on our progress.
The issue has been identified and a fix is being implemented.
A fix has been rolled out for this issue, and our internal monitoring indicates that all login issues have been resolved.
We identified some infrastructure issues and are currently replaying system data to ensure everything is up to date. As a result, some screens like Activity Page, Reporting etc. may show stale or delayed information. We're working to get everything synced as quickly as possible and appreciate your patience!
This incident has been resolved.
We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.
This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.
We are currently implementing a fix for this issue.
Fix is applied. Source refresh and adding new cloud sources should work. We will keep this open and monitoring over the next 24 hours.
We found some customers were still experiencing issues due to an edge case. Fix has been applied. Monitoring.
This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.
We are currently experiencing an impact to our backend infrastructure in AWS ME-Central-1 region due to operational issues with our primary cloud provider (AWS). Our team is actively monitoring the situation and working to minimize any disruption. We will share updates here as soon as we have more information on resolution and restored availability
We are closely working with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.
We continue to work with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.
We are continuing to investigate this issue.
We are seeing connectivity issues related to Azure. We are currently investigating and will provide updates here. Our connections with AWS are not impacted.
We have identified the issue and have applied a fix and are closely monitoring.
This issue has been resolved.
We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.
We want to let our customers know that activities on the Data Protect services are also impacted and we are aggressively working to resolve this issue.
We have identified the issue and are working on a fix. We will keep you updated on the progress.
A fix has been deployed, and we are closely monitoring the situation.
This incident has been resolved.
Customers with F3 O365 licenses may experience backup issues with a 403 response code. Microsoft is aware of the issue and is rolling out a fix. We will send out another notice when we believe it is resolved.
The issue has been identified and a fix is being implemented.
Microsoft has rolled out a fix and all should be resolved. If you are still experiencing issues, please reach out to our support team.
We want to let our customers know that we are seeing issues accessing the Helios services. We are working to resolve the problem as soon as possible. We apologize for the inconvenience.
Helios service is currently up and running. We are working to understand the root cause of the issue and will keep our customers posted on the update.
This incident has been resolved.
Our users may experience intermittent delays in seeing latest job updates in "Activity page & Reporting page". The team has identified the issue and is verifying the fix.
We have deployed a fix and are monitoring the system health.
This incident has been resolved.
