Datto Status

On Monday, June 22nd, maintenance is scheduled on Kaseya Store, between 05:00 AM to 08:00 AM EDT. During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service. We apologize for any inconvenience this may cause. - Cloud Operations Team

This incident has been resolved.

This incident has been resolved.

We’re pleased to inform you that our Engineering team has released a Hotfix for the Datto AMSI module remaining on devices: UI 15272 Agent #3.17.1.5552 Fixes: This release addresses an issue where the Datto AMSI provider remained actively registered on a device after having the AMSI module disabled. The AMSI module remains disabled globally and will be reintroduced through a controlled rollout. This change does not disable overall EDR protection. It is a temporary mitigation specific to the AMSI module. The hotfix will be applied during your next scheduled maintenance window. This page provides information to assist with determining the agent version on a device: https://edr.datto.com/help/Content/troubleshooting/confirming-ui-version.htm

The issue has been identified and a fix is being implemented.

This incident has been resolved.

This incident has been resolved. The fixed agent version (v1.14.12) has been rolled out to production, and Endpoint Backup v2 services have been restored. Assets are reporting correctly in UniView, and backup, restore, BMR, and agent registration operations are functioning as expected. Scheduled backups have resumed and will run at their next scheduled time. We will continue to monitor the environment to ensure ongoing stability. If you continue to experience any issues, please contact Kaseya Support. We sincerely apologize for the disruption and thank you for your patience while we worked to resolve this issue.

This incident has been resolved.

This incident has been resolved.

The backup cadence on pod 'gbe2‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. Backups are running normally and success rate metrics remain stable. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

We will be performing a routine maintenance to Autotask on Friday June 26th, starting at 8:00am EDT for an estimated 30 minutes. During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask on Friday June 26th, starting at 2:00am EDT for an estimated 1 hour. During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask on Thursday June 25th, starting at 4:00pm EDT for an estimated 1 hour. During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask on Thursday June 25th, starting at 8:00am EDT for an estimated 30 minutes. During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask on Thursday June 25th, starting at 2:00am EDT for an estimated 1 hour. During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Maintenance Type: PSA Major Release Release Number: 2026.3 Purpose: We are excited to announce the PSA 2026.3 Major Release Impact: Partners may be briefly logged out during this window. Follow the URLs below to our Release Notes! Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.3ReleaseNotes.htm Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask on Wednesday June 24th, starting at 4:00pm EDT for an estimated 1 hour. During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask on Wednesday June 24th, starting at 8:00am EDT for an estimated 30 minutes During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask on Wednesday June 24th, starting at 2:00am EDT for an estimated 1 hour. During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask on Tuesday June 23rd, starting at 4:00pm EDT for an estimated 1 hour. During this maintenance window, customers can expect a brief (up to 20 minutes) interruption for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/