Where does Uptimus get the official Deskpro status?

Uptimus reads the official Deskpro status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Deskpro Status Page: https://deskprostatus.com Deskpro Home Page: https://www.deskpro.com

Deskpro says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Deskpro support if the problem continues.

How can I check whether Deskpro is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Deskpro outages?

Add Deskpro to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Deskpro exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Oct 26, 10:59 PM UTC

Deskpro status

Omnichannel help desk software for efficient customer support and ticket management.

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Is Deskpro down?

Operational

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Latest activity

Last 24 hours

Official status checked
All systems operational
Official provider status
Oct 26, 10:59 PM UTC

Deskpro outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Deskpro outage map

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Deskpro outage map

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Deskpro status history

Official status observations, not measured service uptime.

Deskpro components

Component name	Status
Deskpro Admin Interface status	Up
Deskpro Agent Interface status	Up
Deskpro User Interface / Portal status	Up
Deskpro Reports Interface status	Up
Deskpro Billing Interface status	Up
Deskpro API status	Up
Deskpro Incoming Email status	Up
Deskpro Outgoing Email status	Up

Deskpro incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	24h 32m	Oct 21, 20268:51 AM UTC	Yes	Critical
Official statusResolved	2h 7m	Aug 20, 20263:13 PM UTC	Yes	Minor
Official statusResolved	2h 54m	Aug 19, 20267:42 AM UTC	Yes	Minor
Official statusResolved	76h 15m	Jul 24, 20269:27 AM UTC	Yes	Minor
Official statusResolved	0m	Jul 15, 20266:30 AM UTC	Yes	Unknown
Official statusResolved	0m	Jul 13, 202612:30 PM UTC	Yes	Unknown
Official statusResolved	262h 15m	Jun 15, 20263:39 PM UTC	Yes	Minor
Official statusResolved	141h 5m	May 20, 202612:03 PM UTC	Yes	Minor

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About Deskpro monitoring on Uptimus

Uptimus monitors Deskpro through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 8 monitored components, 57 indexed incidents, 11 maintenance windows and 10 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Deskpro. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Deskpro

Get notified when Deskpro or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 57 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Security vulnerabilities in PHP (CVE-2026-109618 and CVE-2026-109619)”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 8 Deskpro components: Admin Interface, Agent Interface, User Interface / Portal, Reports Interface. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Scheduled maintenance

Planned work published by the official provider.

Scheduled Billing Systems Maintenance
Resolved
The scheduled maintenance has been completed.
Started Oct 4, 2026, 05:00 AM UTC · Resolved Oct 4, 2026, 05:30 AM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started Oct 3, 2026, 08:00 AM UTC · Resolved Oct 3, 2026, 09:00 AM UTC
Scheduled Database Maintenance (US1 and UK1 Regions)
Resolved
The scheduled maintenance has been completed.
Started Sep 26, 2026, 08:00 AM UTC · Resolved Sep 26, 2026, 09:00 AM UTC
Scheduled Maintenance
Resolved
The scheduled maintenance has been completed.
Started Sep 22, 2026, 05:00 AM UTC · Resolved Sep 22, 2026, 06:00 AM UTC
Scheduled Database Maintenance (EU1 Region)
Resolved
The scheduled maintenance has been completed.
Started Sep 19, 2026, 08:00 AM UTC · Resolved Sep 19, 2026, 09:00 AM UTC
Scheduled Database Maintenance (EU1 Region)
Resolved
The scheduled maintenance has been completed.
Started Sep 12, 2026, 08:00 AM UTC · Resolved Sep 12, 2026, 09:00 AM UTC
Scheduled maintenance for the billing interface
Resolved
The scheduled maintenance has been completed.
Started Jul 8, 2026, 06:00 AM UTC · Resolved Jul 8, 2026, 07:00 AM UTC
Database maintenance in the US region
Resolved
The scheduled maintenance has been completed.
Started Jun 18, 2022, 08:00 AM UTC · Resolved Jun 18, 2022, 09:00 AM UTC

Receive alerts when Deskpro publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 11 maintenance windows from the available Deskpro history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Deskpro or an affected component returns to healthy operation after an issue or outage. The current page contains 10 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Deskpro and presents it with the normalized service status. The available history contains 57 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Security vulnerabilities in PHP (CVE-2026-109618 and CVE-2026-109619)”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “All Deskpro Cloud helpdesks remain online on the patched version. We are now working through some follow-on effects of yesterday's outage. Email: Email sent to Cloud helpdesks during the outage has been processed. If you think a message is still missing, pl…”.

Component status filtering

Choose all components or only the Deskpro products you use. Official alerts then respect that component selection. Uptimus currently tracks 8 Deskpro components: Admin Interface, Agent Interface, User Interface / Portal, Reports Interface. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

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Comparison

Uptimus vs Downdetector for Deskpro

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Deskpro
Comparison criteria	Uptimus	Downdetector
Community outage reports for Deskpro	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Deskpro	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages

IncludedUser-report led · Limited on public pagesSeparate product

The official status page for Deskpro reports normal operation. 0 reports were recorded for Deskpro in the last 24 hours. Last official check: Oct 26, 10:59 PM UTC.