Donordrive outage history

We are aware of intermittent connectivity issues affecting DonorDrive. This appears to be caused by a widespread problem with Cloudflare and specifically ,the CDN. We are working with their support personnel to assist in rectification.

We continue to rely on Cloudflare to resolve this issue - updates from them directly are available here: https://www.cloudflarestatus.com/.

According to the Cloudflare website, https://www.cloudflarestatus.com, a fix has been implemented and we are seeing the Bonterra Tech applications coming back online accordingly. We will continue to update this page with appropriate information to keep you apprised of progress towards the full return to normal service.

Cloudflare has implemented a fix for the upstream issue that caused intermittent errors earlier today. DonorDrive services are now fully operational. We’ll continue to monitor performance closely to ensure ongoing reliability. Thank you for your patience during this disruption.

We are aware of an issue where a small subset of users encounter an error on the final confirmation screen when registering for events. Our team has identified the cause and is actively working to implement a resolution. We understand the disruption this may cause and appreciate your patience as we work to resolve the issue.

On August 6, 2025, some users experienced errors when registering for events with registration forms that included conditional form fields. Our team identified the issue, which was related to underlying form validation, and has implemented a fix. We understand this may have caused frustration, and we appreciate your patience as we worked to resolve the issue.

AWS and Cloudflare are experiencing degraded performance, which may impact transaction processing on your site. This is sporadic and will not affect all users. We will continue to monitor the situation and will update when we can.

AWS and Cloudlfare services have been restored. We are continuing to monitor performance.

Access to the DonorDrive Support Portal is currently undergoing maintenance. For all support requests, please email [email protected] and we will get back to you as soon as we can.

Access to the DonorDrive Support Portal has been restored. Thank you for your patience while the maintenance was completed.

DonorDrive Sites were inaccessible between 1:39AM and 3:06AM on Friday, July 19th 2024. This was due to the global outages created by the Crowdstrike issue - https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/. Our early detection and quick action mitigated the impact and all systems are fully functional with no further interruption expected. Please reach out to [email protected] if there are any additional questions around this incident.

DonorDrive is aware of an outage with PayPal services that may impact gifts incoming through PayPal on DonorDrive sites at this time. You can find more information directly through PayPal's 'Event Details' page for this incident: https://www.paypal-status.com/history/eventdetails/80565

A fix has been implemented PayPal and we are monitoring the results.

We are continuing to monitor for any further issues with PayPal processing on DonorDrive.

This issue has been resolved by PayPal as of Sun, 14 Jul 2024 19:42 EST. All PayPal transactions are processing though DonorDrive. Please reference this link for a history of the incident from PayPal - https://www.paypal-status.com/history/eventdetails/80565. In addition, please do not hesitate to reach out to DonorDrive Support if you have any additional questions at [email protected]

We are aware of a Meta service outage affecting Facebook which is affecting the creation of Facebook Fundraisers and donations to Facebook Fundraisers. We are closely monitoring the status here - https://metastatus.com/ - and will post an update here once we have one.

Per Meta's status page here - https://metastatus.com/ - the Facebook issues have been resolved.

We are aware of an issue when registering for an event via the DonorDrive Mobile App. At the moment it is currently not possible to complete the registration process. All other app functionality is up and running. We will post an update here when we have an update.

Event registrations via the DonorDrive Mobile App are now working as expected. Note that all other features have been functional while this bug was worked on and resolved. Please email [email protected] if you need additional info.

At the moment, phone calls are not getting through to DonorDrive Support due to issues with Zoom Phone. More information can be found here - https://status.zoom.us/ We will post an update here as soon as we hear from Zoom. Until then, please email us at [email protected] for assistance.

Phone calls are now getting through to DonorDrive Support. More information about the incident at Zoom can be found here - https://status.zoom.us/

We are aware of multiple issues affecting our Facebook Fundraiser integration. At the moment it is not possible to create a Facebook Fundraiser from DonorDrive nor is it possible to receive donations via one’s Facebook Fundraiser. We are currently investigating with Facebook and will post updates as are available. Please reach out to [email protected] if you have additional questions.

Facebook has acknowledged the issue with their DonorDrive integration and are currently working towards a resolution. We will continue to post updates here as we receive them from Facebook.

Facebook has identified the root cause and are actively resolving the issue, which they expect to be mitigated within the next 24 hours. We will continue to update as we learn more or the resolution is applied.

Facebook has resolved the issue. Participants are able to create Facebook Fundraisers and donors may donate. All Facebook Fundraisers synced with DonorDrive will operate as expected. Please reach out to [email protected] for other questions.

We are aware of an issue where some DonorDrive participants are unable to create new Facebook Fundraisers from the DonorDrive Fundraiser Portal. We are currently investigating and will post an update here as soon as we have one.

We are continuing to investigate the issue and will post an update here when we have one.

Facebook has identified an issue with the Facebook Fundraisers API that is disrupting the creation of Facebook Fundraisers from DonorDrive. Facebook is currently working on a fix for the issue. We will provide an update here once we have an update from Facebook.

We have been in contact with Facebook and have been assured that Facebook is working to resolve the issue with the Facebook Fundraisers API. Note that the issue is only affecting a subset of participants who attempt to create a Facebook Fundraiser. Some participants are able to successfully create a Facebook Fundraiser from DonorDrive. Donations made to existing Facebook Fundraisers are appearing in DonorDrive as expected. We will provide an update here once we have more news from Facebook.

Facebook has let us know that they are making progress on a fix for the issue. They should have another update for us within 7-10 business days. Note that the issue is only affecting a subset of participants who attempt to create a Facebook Fundraiser. Some participants are able to successfully create a Facebook Fundraiser from DonorDrive. Donations made to existing Facebook Fundraisers are appearing in DonorDrive as expected. We will provide an update here once we have more news from Facebook. Thank you for your continued patience on the matter.

Facebook continues to work to resolve the issue on their platform. We are awaiting status from the Facebook team and will provide another status update once we receive one. Note that the issue is only affecting a subset of participants who attempt to create a Facebook Fundraiser. Some participants are able to successfully create a Facebook Fundraiser from DonorDrive. Donations made to existing Facebook Fundraisers are appearing in DonorDrive as expected. Again, we will provide an update here once we have more news from Facebook. Thank you for your continued patience on the matter.

The frequency of Facebook errors when participants create Facebook Fundraisers in DonorDrive has consistently fallen below the threshold where a degraded performance status is no longer merited. Facebook has let us know that they are still monitoring the issue. Note that all donations made to existing Facebook Fundraisers are appearing in DonorDrive as expected. Please reach out to [email protected] if your participants have any issues creating their Facebook Fundraiser and we will be happy to assist.

We are currently investigating an issue impacting the ability for some of our clients to process transactions via PayPal on DonorDrive. We will provide an update shortly.

The issue has been identified and a fix is being implemented.

The issue has been resolved. PayPal payments are processing on DonorDrive. Please reach out to [email protected] if you have any additional questions.

We are currently investigating an issue impacting access to the DonorDrive Admin. Note that DonorDrive sites are up and are accepting donations and registrations. We will provide an update shortly.

An issue with our MFA provider was identified as the reason that prevented clients from logging into their DonorDrive Admin. This issue has been resolved. Please reach out to [email protected] if you have any additional questions.

We are aware that data is not flowing into Salesforce via the DonorDrive Nonprofit Success Pack App. We are currently working towards a resolution and will update here once we have more information. We kindly ask that no edits are made to your app configuration while we work towards a resolution. Please contact [email protected] if you need further assistance.

The fix is now live to ensure data will flow as expected into Salesforce via the DonorDrive Nonprofit Success Pack App. The flow of data will pick up from the last sync. Rest assured that no data has been lost. Please note that the stream of data may be throttled a bit this afternoon until getting back to full performance by this evening. Thank you for your patience on a fix and please reach out to [email protected] if you have any additional questions.

The DonorDrive Knowledge Base and Support Portal are not accessible at the moment. Please note that any inquires submitted via [email protected] will take longer than normal to respond to. We will post an update here as soon as possible. Support can currently be reached via phone (866-244-0450) and chat.

All access and data for our Knowledge Base and Support Portal has been successfully restored. We apologize for the inconvenience and thank you for your patience as we resolved this issue. The DonorDrive platform and APIs did not experience down time at any point.

We have received reports that some clients cannot access the "Events & Campaigns" area of the DonorDrive Admin. This issue is currently under investigation. Please note, if you are looking for data related to your event, you can access this via Reports --> Event Reports --> Select your Fiscal Year --> Select your Event --> Event Snapshot. We will post an update here as soon as we have more information around the accessibility issue.

The issue affecting Event & Campaign access was resolved at 7:03AM. Note that this only affected an extremely small subset of DonorDrive clients. Please do not hesitate to reach out to [email protected] if you have additional questions.

Facebook's services are currently unavailable. As a result, Facebook Fundraisers may not be able to be created, and fundraising progress may not sync quickly with existing Facebook Fundraisers. We are monitoring the situation and will provide an update as soon as Facebook has resolved their issues.

Facebook is back up and Facebook Fundraisers are able to be created and synced with DonorDrive.

We are aware that some DonorDrive sites are currently inaccessible. We are investigating the situation and will post an update here shortly.

All DonorDrives sites are back up. We apologize for the brief interruption. Please email [email protected] if you have any further questions.

All Authorize.net APIs are down. Please refer to status.authorize.net for more information.

From 2:45PM - 4:04PM EDT Authorize.net was not processing any transactions. If you use Authorize.net as your payment gateway with DonorDrive, no credit card donations processed on your DonorDrive site during that time period. Please check https://status.authorize.net/ for the current status of and future Authorize.net status updates. We are sorry for any and all issues this caused your donors and fundraisers.

This incident has been resolved.

We are currently investigating an issue where a DonorDrive Admin may have an issue logging into their DonorDrive site. We will post an update here shortly.

We are continuing to investigate this issue.

An issue was identified and resolved with our upstream SMS provider.