Envoy outage history

We are currently investigating this issue.

We are continuing to investigate this issue.

We have identified the cause as an issue with our third-party email delivery provider, whose messages to Microsoft-hosted mail services are currently being throttled. This affects Envoy emails sent to recipients on Microsoft services such as Microsoft 365 and Outlook — including sign-in verification, invite, and visitor notification emails. Affected messages are queued and retried automatically rather than lost, and should arrive once normal delivery is restored. As per our investigation, email to all other recipients is unaffected, and no action is required from customers. Our provider is actively investigating; we will post another update within the hour or sooner if anything changes.

Our third-party email delivery provider is reporting recovery in delivery to Microsoft-hosted mail services. We are actively monitoring delivery and will confirm once we have verified that messages are flowing normally.

This issue has been resolved

An issue causing delays in the auto sign-in pipeline has been identified and fixed. We are working to monitor and speed up processing to bring processing back to real-time, shortly.

We are seeing events catch up to real-time.

Auto sign-in has been processing in real-time and has remained stable. This incident is resolved.

We are currently experiencing a CSS-related issue affecting many pages in the dashboard. Due to this issue, page layouts are broken, which may impact usability and the display of UI elements. Our team has identified the issue and is actively working on a fix. We will provide updates as more information becomes available.

The issue has been identified and a fix is being implemented.

We identified and fixed the issue. The page is now rendering as expected, and we are continuing to monitor.

We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

We are continuing to investigate this issue.

Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.

We’re currently experiencing an issue where emails are not being delivered. Our team is actively investigating and will share updates as we learn more.

We are continuing to investigate this issue.

Resolved: The email delivery issue has been resolved. Emails are now being sent successfully, and users should receive any new email notifications as expected.

On July 2, 2026, starting around 1:30 AM PDT, the notification service entered a degraded state, delaying delivery of Emergency Notifications, meeting invites, and other transactional messages. A recent software update introduced a configuration error that prevented the service from processing outgoing messages correctly, and a significant backlog built up over several hours. Monitoring caught the issue shortly after reports came in, and engineering resolved it by reverting to the previous stable version. All queued notifications were delivered by 7:13 AM PDT An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

We are currently investigating a low amount of elevated errors on dashboard.envoy.com.

This incident has been resolved.

We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

On June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization task that failed to clear old logs, leading to a steady buildup that eventually saturated the database volume. Our engineering team restored service by manually expanding the database storage and clearing the stalled synchronization task to reclaim space. While the dashboard recovered quickly, mobile app access was restored shortly after once the system status was fully cleared. We have since implemented more aggressive alerting for database storage levels to ensure our teams are paged immediately if a similar buildup occurs.  An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via [email protected]

We are continuing to investigate this issue.

This incident has been resolved.

On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

We are currently looking into the issue to identify the root cause.

The issue has been identified, and we’re seeing improvements across all product functionality.

We are continuing to monitor for any further issues.

This incident has been resolved.

On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

We are investigating issues impacting auto-sign in.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

We are currently investigating the issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently experiencing slower loading time with our Maps. Our engineering team is currently investigating the root cause of the issue.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are currently experiencing slower loading time with our . Our engineering team is currently investigating the root cause of the issue.

We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or [email protected]!

We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information.

Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected.

The issue has been resolved, and printer functionality has been stable with the new update.

We are currently investigating this issue.

Team has identified the problem and is working on the solution.

A fix has been deployed, and room devices are gradually returning online.

The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.

Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am

We are currently investigating this issue.

We are continuing to investigate this issue.

We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.

We are continuing to investigate this issue.

We are seeing some portions of the site recover.

We are seeing the site recover to full operational status. We will continue monitoring.

This incident has been resolved.

We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.

We have identified the issue and provided a fix.

The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.

We are currently investigating the issue.

We are continuing to investigate this issue.

We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.

We’ve deployed a fix and are monitoring for all devices to fully recover.

The issue with rooms devices has been resolved.