Facts outage history

We are aware of performance issues impacting FACTS SIS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

The issue impacting FACTS SIS has been resolved.

For MFA questions, setup, and troubleshooting guidance, please visit the HubHelp MFA Resource Center: Multi-Factor Authentication (MFA) Troubleshooting & FAQs - HubHelp

We are aware of performance issues impacting Phone and Chat services. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

The issue impacting Phone Service, Chat Support Service has been resolved.

We are aware of service interruption impacting email services across all applications for FACTS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

Our team is continuing to address the service interruption impacting all FACTS services. This is impacting email services across all applications and may also cause latency in SIS Admissions. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

Our team is continuing to address the service interruption impacting all FACTS services. This is impacting email services across all applications and may also cause degraded performance in the SIS. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

Our team is actively working to resolve a service interruption affecting all FACTS services, including email across all applications and potential performance degradation in the SIS. Recovery efforts are underway, and we will share another update as more information becomes available.

The issue impacting email services across all FACTS applications and causing degraded performance has been resolved. Communications continues to experience degraded performance and technical resources are actively working to restore full service. We appreciate your patience.

We experienced an issue that impacted email services across all FACTS applications and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

The issue impacting Communications has been resolved.

We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

Our team is continuing to address the performance issues impacting {{ IncidentUpdate.ComponentsByName}}. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

Our teams have implemented a fix for the issue impacting some users, and service has been restored. We are continuing to monitor system performance and completing follow‑up actions as needed. Further updates will be provided if necessary.

The issue impacting Enrollment, Application, FACTS SIS, Medical, Grant & Aid, Checkout, Sponsor Billing and Payments has been resolved.

We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

We are aware of a service interruption impacting FACTS SIS. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.

We experienced an issue that impacted FACTS SIS and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

The issue impacting FACTS SIS has been resolved.

For MFA questions, setup, and troubleshooting guidance, please visit the HubHelp MFA Resource Center: Multi-Factor Authentication (MFA) Troubleshooting & FAQs - HubHelp

Informational notice complete.

We are currently rolling out MFA updates. Please check this page for ongoing updates and visit our HubHelp MFA Resource Center for setup and troubleshooting guidance.

The issue impacting FACTS SIS has been resolved.

We are aware of performance issues impacting Family Portal. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

The issue impacting Family Portal has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

The issue impacting Family Portal has been resolved.

A recent update to SIS inadvertently triggered email notifications for some schools indicating that parent demographic information had changed. No actual demographic data was modified. As a result, some parents may reach out to their schools with questions related to this notification.

This informational message is complete.

We are aware of performance issues impacting Billing, Payment Plans, Grant & Aid. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

The issue impacting Billing, Payment Plans, Grant & Aid has been resolved.

We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

We are aware of a service interruption impacting Family Portal, FACTS SIS for some users. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

The issue impacting Family Portal, FACTS SIS has been resolved.

We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

Our team is continuing to address the service interruption impacting {{ IncidentUpdate.ComponentsByName}}. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

The issue impacting FACTS SIS, Grant & Aid, Childcare Management (FCM) has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

This incident is closed.

We are aware of performance issues impacting Parent Alert. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

We experienced an issue that impacted Parent Alert and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

The issue impacting Parent Alert has been resolved.

We are aware of performance issues impacting Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

Our team is continuing to address the performance issues impacting Admissions. A temporary workaround is available by accessing the system using an Incognito/private browser window. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

The issue impacting Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

The issue impacting Admissions has been resolved.

We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

The issue impacting Admissionshas been posted in a separate post.

We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

The issue impacting Classroom and Attendance have been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

The issue impacting Attendance and Classroom has been resolved.

We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

We are aware of performance issues impacting Dashboard Builder. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

Our team is continuing to address the service interruption impacting Dashboard Builder. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

Our team is continuing to address the service interruption impacting Dashboard Builder. Our technical teams are actively working to restore access, and this remains our top priority. We will share additional updates as more information becomes available.

Our team is continuing to address the service interruption impacting Dashboard Builder. Technical resources are actively validating and executing recovery steps to restore service. We will continue to provide updates as progress is made.

Our team continues to work through recovery efforts related to the Dashboard Builder service interruption. Technical resources remain actively engaged and are making progress toward restoring service. Additional updates will be shared as work continues.

Our team remains actively engaged in resolving the Dashboard Builder service interruption. Work is ongoing to safely restore functionality, and this remains a top priority. We will continue to share updates as more information becomes available.

Production recovery efforts for the Dashboard Builder service interruption are now underway. Technical resources are restoring service incrementally with validation to ensure accuracy. Further updates will be shared as progress continues.

Production recovery for the Dashboard Builder service interruption is ongoing. Technical resources are restoring service in batches with validation to ensure accuracy. Further updates will be shared as progress continues.

Restoration efforts for the Dashboard Builder service interruption have been completed for all but one impacted school due to unique configuration requirements. Please expect the next update on Wednesday, 2/25 at 8:00.

Restoration has been completed for all impacted schools except one. Technical resources are actively working through the remaining school’s unique configuration requirements to restore service. Further updates will be shared as progress continues.

Technical resources continue focused recovery efforts. The next update will be provided at 12:00 PM.

Technical resources are actively working through the remaining recovery steps. The next update will be provided at 15:00.

Custom report access has been restored for impacted customers.Technical resources are actively working through the remaining recovery steps. The next update will be provided at 17:00.

Dashboard Builder functionality has been restored for the majority of impacted schools. Technical resources remain engaged in completing the remaining recovery work for the remaining schools. Additional updates will be provided as progress continues. The next update will be provided tomorrow, Thursday, 2/26, at 9:30.

Service has been restored. This incident is closed.

We are aware of performance issues impacting the Family App. We've received some reports of families receiving a 500 error when trying to access the Lunch or Financials features within the FACTS App. We are actively working to resolve this issue. In the meantime, families are still able to access these features through Family Portal in a browser. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

Our teams remain actively engaged in resolving this issue. While work continues, families are still able to access features through the Family Portal using a browser. We appreciate your patience.

Work is still underway within the FACTS App. Families can continue accessing features through the Family Portal in a browser during this time.

Active investigation continues. As a reminder, families can access these features through the Family Portal in a browser while work to fix the FACTS App is ongoing. Thank you for your patience.

The issue impacting Family App has been resolved.

We are aware of performance issues impacting FACTS SIS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

The issue impacting FACTS SIS has been resolved.