36 recorded Facts incidents since February 2026, with official updates, affected components, duration and resolution information.
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
The issue impacting has been resolved.
We are aware of performance issues impacting FACTS SIS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
We experienced an issue that impacted FACTS SIS and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
The issue impacting FACTS SIS has been resolved.
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
The issue preventing parents from being able to access some of the Web Form resources has been resolved and access has been restored.
Issue resolved and access restored.
We are aware of a service interruption impacting Family Portal. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
The issue impacting Family Portal has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
The issue impacting Family Portal has been resolved.
We are aware of performance issues impacting Payment Plans. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
The issue impacting Payment Plans has been resolved.
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
We are aware of a service interruption impacting FACTS. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
We experienced an issue that impacted FACTS and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
The issue impacting Dashboard Builder, Grant & Aid, Payment Plans, Report Manager, FACTS SIS, Maintenance Manager, Admissions, Application, Web Forms, Enrollment, Database Tasks, Parent Alert, Family App, School Site, Google Classroom Integration (GCI), Giving, Attendance, Billing, Classroom, Cafeteria, Lesson Plans, Cash Register, Report Cards, Child Care, Gradebook, Communications, Scheduling, Family Portal, Learning Management System, Medical, factsmgt.com, Phone Service, Chat Support Service, Checkout, Sponsor Billing and Payments, Childcare Management (FCM) has been resolved.
We are aware of a service interruption impacting Childcare Management (FCM). Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
The issue impacting Childcare Management (FCM) has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
The issue impacting Childcare Management (FCM) has been resolved.
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
We are aware of a service interruption impacting Childcare Management (FCM). Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
The issue impacting Childcare Management (FCM) has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
The issue impacting Childcare Management (FCM) has been resolved.
We experienced an issue that impacted School Site and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
We experienced an issue that impacted School Site . We are continuing to closely monitor to ensure services remain stable. Further updates will be posted if needed.
We experienced an issue that impacted School Site and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
The issue impacting School Site has been resolved.
We are aware of performance issues impacting Family Portal, FACTS SIS, Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
We experienced an issue that impacted Family Portal, FACTS SIS, Admissions and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
The issue impacting Family Portal, FACTS SIS, Admissions has been resolved.
We are aware of a partial service interruption impacting Billing, Payment Plans file transfer service. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
We experienced an issue that impacted Billing, Payment Plans File transfer services and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
The issue impacting Billing, Payment Plans has been resolved.
We are aware of a service interruption impacting FACTS SIS. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
The issue impacting FACTS SIS has been resolved.
We are aware of a service interruption impacting FACTS SIS. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
The issue impacting FACTS SIS has been resolved.
We are aware of performance issues impacting Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
The issue impacting Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
The issue impacting Admissions has been resolved.
We are aware of performance issues impacting FACTS SIS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
The issue impacting FACTS SIS has been resolved.
For MFA questions, setup, and troubleshooting guidance, please visit the HubHelp MFA Resource Center: Multi-Factor Authentication (MFA) Troubleshooting & FAQs - HubHelp
Informational notice complete.
We are aware of performance issues impacting Phone and Chat services. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
The issue impacting Phone Service, Chat Support Service has been resolved.
We are aware of service interruption impacting email services across all applications for FACTS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
Our team is continuing to address the service interruption impacting all FACTS services. This is impacting email services across all applications and may also cause latency in SIS Admissions. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.
Our team is continuing to address the service interruption impacting all FACTS services. This is impacting email services across all applications and may also cause degraded performance in the SIS. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.
Our team is actively working to resolve a service interruption affecting all FACTS services, including email across all applications and potential performance degradation in the SIS. Recovery efforts are underway, and we will share another update as more information becomes available.
The issue impacting email services across all FACTS applications and causing degraded performance has been resolved. Communications continues to experience degraded performance and technical resources are actively working to restore full service. We appreciate your patience.
We experienced an issue that impacted email services across all FACTS applications and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
The issue impacting Communications has been resolved.
We are currently investigating latency issues that have been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
Latency issues impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions have been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
Our team is continuing to address the performance issues impacting {{ IncidentUpdate.ComponentsByName}}. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.
Our teams have implemented a fix for the issue impacting some users, and service has been restored. We are continuing to monitor system performance and completing follow‑up actions as needed. Further updates will be provided if necessary.
The issue impacting Enrollment, Application, FACTS SIS, Medical, Grant & Aid, Checkout, Sponsor Billing and Payments has been resolved.
