Gainsight status

Official status checked

Gainsight is experiencing issues

Official incident active

Industry-wide PHP and Node.js security update — This week, security updates were released for PHP and Node.js. This is an industry-wide issue and is not specific to Gainsight. Our Security and Engineering teams applied the available patches and mitigations right away, and we have seen no evidence of any compromise. Our Security team continues to actively monitor our systems. Do I need to do anything? No. If you have questions, contact [email protected] or your Gainsight team.

Official incident active

Elevated SFDC errors for few customers — We have identified the cause of the Salesforce connection failures some customers are seeing. A recent incident on the Salesforce side caused authentication requests to fail intermittently (https://status.salesforce.com/incidents/20004512). As a result, the Salesforce authentication token for some Gainsight connections was invalidated. Salesforce has since resolved its incident. However, affected connections will not recover on their own. Re-authorizing the connection is required. Who is affected: Customers whose Salesforce connection is failing or showing an authentication error, including data syncs and jobs that depend on that connection. What you need to do: Re-authorize your Salesforce connection in Gainsight. Once re-authorized, blocked or failed jobs should resume. If any jobs remain failed, re-run them after re-authorizing. If you re-authorize and still see issues, please contact Gainsight Support at [email protected].