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Is Heap down?
Major outage
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Official status checked
Heap is experiencing an outage
Official provider statusOfficial incident active
Salesforce integration: data-in not syncing — We are continuing to work on a fix for this issue.
Official provider statusOfficial maintenance active
Customers having to re-login in to Heap — This incident has been resolved.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 6h 41m | Yes | Minor | ||
| 16h 14m | Yes | Minor | ||
| 578h 2mOngoing | Yes | Major | ||
| 2h 40m | Yes | Minor | ||
| 15h 52m | Yes | Minor | ||
| 40m | Yes | Unknown | ||
| 23h 14m | Yes | Minor | ||
| 46h 30m | Yes | Unknown |
Uptimus monitors Heap through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 31 monitored components, 70 indexed incidents, 52 maintenance windows and 16 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Heap. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Heap or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 70 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “User property data delayed in Heap connect syncs (US customers only)”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 31 Heap components: Data Collection, EC2, EC2, App. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
The scheduled maintenance has been completed.
Started Jul 1, 2026, 10:00 PM UTC · Resolved Jul 2, 2026, 01:00 AM UTC
The maintenance is completed
Started May 31, 2026, 03:00 PM UTC · Resolved May 31, 2026, 06:31 PM UTC
The scheduled maintenance has been completed.
Started Apr 1, 2026, 07:30 AM UTC · Resolved Apr 1, 2026, 09:30 AM UTC
The scheduled maintenance has been completed.
Started Mar 30, 2026, 07:45 AM UTC · Resolved Mar 30, 2026, 09:45 AM UTC
This incident has been resolved.
Started Mar 26, 2026, 02:17 PM UTC · Ongoing
The scheduled maintenance has been completed.
Started Mar 25, 2026, 07:30 AM UTC · Resolved Mar 25, 2026, 09:30 AM UTC
The scheduled maintenance has been completed.
Started Mar 24, 2026, 07:30 AM UTC · Resolved Mar 24, 2026, 09:30 AM UTC
The scheduled maintenance has been completed.
Started Nov 24, 2025, 04:00 AM UTC · Resolved Nov 24, 2025, 04:30 AM UTC
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Heap | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Heap | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
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The official status page for Heap reports degraded performance. An unresolved official incident is listed: “Salesforce integration: data-in not syncing”. Components reported as affected: Integrations - Sources. 0 reports were recorded for Heap in the last 24 hours. Last official check: .
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