Helpdesk outage history

We noticed a performance degradation in our services related to issues with our cloud provider. We're currently investigating this issue.

We have received a communication from the cloud provider's engineers stating that they are reviewing our case.

We are still investigating the situation and working with our cloud provider engineers to implement the fix.

After discussing the issue with our admins, the cloud provider engineers are still working on the case and investigating further. Currently, we are not seeing any further issues, but we are still monitoring the situation.

We see that the issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors. Throughout the degradation, our platform was able to maintain service continuity. We appreciate your patience and understanding while we coordinated our efforts with the cloud provider’s engineers to address the issue.

We’re investigating an issue that may cause errors, timeouts, or slow responses. Our team is triaging and working to restore normal service. Updates will be posted as we learn more.

We identified the cause of this issue and are actively working on a fix.

We’re continuing to work on a fix. More updates will be shared soon.

We are actively working to fully restore normal service performance. Thank you for your patience.

We’re still working on the fix and continuing to monitor system stability. The issue is not spreading, but parts of the infrastructure are still experiencing degraded performance. Further updates to follow.

We’re making progress and are currently rolling out a fix. We’ll continue monitoring closely and share further updates as they become available.

We’re continuing to roll out a fix and are seeing services recover. Work is still ongoing; we’ll share another update shortly.

We’re continuing to roll out the fix and closely monitoring service health. We’ll provide another update soon.

**Brief status update and additional context on the ongoing incident** This incident is related to an issue within our cloud provider’s infrastructure. We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure are experiencing problems, we are continuing to serve traffic and deliver the service without a full outage. That said, customers may still experience intermittent degraded performance (for example, increased latency or occasional timeouts) while remediation is in progress. We’re monitoring service health closely and will provide further updates as we have more information from the cloud provider, but no later than one hour from now.

The issue within our cloud provider’s infrastructure has been mitigated, and all affected resources have been fully restored. Our platform continues to operate normally, and we are no longer observing the previously reported degraded performance. We are actively and continuously monitoring our internal services to ensure everything is functioning as expected and to confirm sustained stability. We will provide further updates within an hour

The issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure were experiencing problems, we continued to serve traffic and deliver the service without a full outage. Thank you for your patience and understanding while we coordinated our efforts with cloud provider’s engineers to address the issue.

We are continuing to monitor for any further issues.

The issue has been identified, and the fix is being implemented.

A fix has been implemented, and we're monitoring the results

The incident has been resolved. The agent application is now working properly.

We are currently investigating the issue. The agent application is down.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We are currently investigating this issue.

This incident has been resolved.

This incident has been resolved.

The issue has been identified and a fix is being implemented. We are monitoring the situation.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are continuing to investigate this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

All of your tickets were delivered, but some might have experienced a delay. The issue has been identified and the fix was implemented. All systems are working. The issue lasted for about 40 minutes from 17:30 UTC.

For approximately 24 hours, we experienced a link failure that prevented us from collecting ticket ratings. Currently, this issue has been resolved, and links are working correctly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating the issue. Some of the tickets may not be visible in specific segments.

We noticed an issue when using the ticket search feature, causing the priority of some tickets to change to “Urgent.” We were able to resolve the issue completely, but the affected tickets retained the “Urgent” priority. You may be required to change the previous priority manually.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating the issue

We noticed some issues with messages delivery; after investigation, we've seen an abnormal messaging queue. We were able to resolve the issue completely