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Customer communication management with AI-powered ticketing software.
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Operational
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Official status checked
All systems operational
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
| Component name | Status |
|---|---|
| Helpdesk Agent app status | Up |
| Helpdesk API status | Up |
| Helpdesk Integrations status | Up |
| Helpdesk Subprocessors' service status | Up |
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 2h 15m | Yes | Minor | ||
| 4h 11m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Major | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor |
Uptimus monitors Helpdesk through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 4 monitored components, 25 indexed incidents, 0 maintenance windows and 2 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Helpdesk. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Helpdesk or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 25 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Performance degradation of our services”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 4 Helpdesk components: Agent app, API, Integrations, Subprocessors' service. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Helpdesk | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Helpdesk | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
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The official status page for Helpdesk reports normal operation. 0 reports were recorded for Helpdesk in the last 24 hours. Last official check: .
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