Helpjuice has active maintenance.

Where does Uptimus get the official Helpjuice status?

Uptimus reads the official Helpjuice status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Helpjuice Status Page: https://status.helpjuice.com Helpjuice Home Page: https://helpjuice.com

Helpjuice says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Helpjuice support if the problem continues.

How can I check whether Helpjuice is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Helpjuice outages?

Add Helpjuice to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Helpjuice exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Sep 8, 5:44 AM UTC

Helpjuice status

Knowledge base software for streamlined support and increased productivity.

Experiencing an issue?

Is Helpjuice down?

Maintenance

Source: official status page

Having issues with Helpjuice?

Share your experience to help others stay informed.

Helpjuice service health graph

Service status and report activity over the last 24 hours, in 15-minute intervals. Early warnings and official incidents are shown separately.

No problems detected
Possible problems
Problems detected
Early warning
Official incident

Tap a bar to keep its details open. With the chart focused, use Left and Right to move between intervals, Home or End to jump, and Escape to close. Full data is available in the table below.

View chart data

15-minute report intervals · UTC
Start	End	Reports	Status

Latest activity

Last 24 hours

Official status checked
Helpjuice has active maintenance
Official provider status
Sep 8, 5:44 AM UTC
Official maintenance active
Read-Only Mode Activated — The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC. Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly. Questions: [email protected].
Official provider status
Aug 12, 4:00 PM UTC
Official maintenance active
Helpjuice Maintanance — This incident has been resolved.
Official provider status
May 13, 11:54 AM UTC

Helpjuice outage reports

0 outage reports in the last 24 hours.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Helpjuice outage map

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Helpjuice status history

Official status observations, not measured service uptime.

Last 60 daysDaily history

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Operational
Issues
Outage
Maintenance
No data

Helpjuice components

Component name	Status
Helpjuice Web Host status	Up
Helpjuice Knowledge Bases status	Up
Helpjuice Helpjuice.com Admin status	Up
Helpjuice API status	Up
Helpjuice Database status	Up
Helpjuice Search status	Up

Helpjuice incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	1h 34m	May 9, 20265:09 PM UTC	Yes	Major
Official statusResolved	0m	Jan 28, 20265:00 PM UTC	Yes	Unknown
Official statusResolved	1h 17m	Jan 6, 20264:27 PM UTC	Yes	Minor
Official statusResolved	59m	Oct 8, 20251:42 PM UTC	Yes	Major
Official statusResolved	2h 14m	Jan 3, 20258:47 PM UTC	Yes	Unknown
Official statusResolved	3h 47m	Sep 19, 20247:36 PM UTC	Yes	Minor
Official statusResolved	1h 39m	Jul 25, 20247:08 AM UTC	Yes	Major
Official statusResolved	0m	May 2, 20242:00 PM UTC	Yes	Major

Scheduled maintenance

Planned work published by the official provider.

Read-Only Mode Activated
Maintenance
The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC. Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly. Questions: [email protected].
Started Aug 12, 2026, 11:46 AM UTC · Ongoing
Helpjuice Maintanance
Maintenance
This incident has been resolved.
Started May 13, 2023, 10:00 AM UTC · Ongoing
CNAME SSL Upgrade to LetsEncrypt (Free SSL)
Resolved
The scheduled maintenance has been completed.

About Helpjuice monitoring on Uptimus

Uptimus monitors Helpjuice through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 6 monitored components, 26 indexed incidents, 3 maintenance windows and 2 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Helpjuice. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Helpjuice

Get notified when Helpjuice or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 26 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “DB Maintenance”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 6 Helpjuice components: Web Host, Helpjuice Knowledge Bases, Helpjuice.com Admin, Helpjuice API. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Receive alerts when Helpjuice publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 3 maintenance windows from the available Helpjuice history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Helpjuice or an affected component returns to healthy operation after an issue or outage. The current page contains 2 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Helpjuice and presents it with the normalized service status. The available history contains 26 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “DB Maintenance”.

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Community outage reports for Helpjuice

Helpjuice status

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Helpjuice service health graph

Helpjuice activity

Latest activity

Helpjuice outage reports

Helpjuice outage map

Helpjuice outage map

Helpjuice status history

Helpjuice components

Helpjuice incident history

Scheduled maintenance

Read-Only Mode Activated

Helpjuice Maintanance

CNAME SSL Upgrade to LetsEncrypt (Free SSL)

Community Discussion

About Helpjuice monitoring on Uptimus

How Uptimus monitors Helpjuice

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