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Knowledge base software for streamlined support and increased productivity.
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The latest official observation is not fresh enough to confirm current service health.
Official provider statusOfficial maintenance active
Read-Only Mode Activated — The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC. Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly. Questions: [email protected].
Official provider statusOfficial maintenance active
Helpjuice Maintanance — This incident has been resolved.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 1h 34m | Yes | Major | ||
| 0m | Yes | Unknown | ||
| 1h 17m | Yes | Minor | ||
| 59m | Yes | Major | ||
| 2h 14m | Yes | Unknown | ||
| 3h 47m | Yes | Minor | ||
| 1h 39m | Yes | Major | ||
| 0m | Yes | Major |
Uptimus monitors Helpjuice through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 6 monitored components, 26 indexed incidents, 3 maintenance windows and 1 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Helpjuice. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Helpjuice or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 26 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “DB Maintenance”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 6 Helpjuice components: Web Host, Helpjuice Knowledge Bases, Helpjuice.com Admin, Helpjuice API. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC. Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly. Questions: [email protected].
Started Aug 12, 2026, 11:46 AM UTC · Ongoing
This incident has been resolved.
Started May 13, 2023, 10:00 AM UTC · Ongoing
The scheduled maintenance has been completed.
Started May 30, 2021, 11:30 AM UTC · Resolved May 30, 2021, 11:36 AM UTC
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Helpjuice | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Helpjuice | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
The current official status of Helpjuice cannot be verified. The latest stored provider observation indicated normal operation. 0 reports were recorded for Helpjuice in the last 24 hours. Last official check: .
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