Helpscout status is pending verification.

Where does Uptimus get the official Helpscout status?

Uptimus reads the official Helpscout status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Helpscout Status Page: https://status.helpscout.com Helpscout Home Page: https://www.helpscout.com

Helpscout says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Helpscout support if the problem continues.

How can I check whether Helpscout is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Helpscout outages?

Add Helpscout to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Helpscout exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Jun 25, 12:59 PM UTC

Helpscout status

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Latest activity

Last 24 hours

Status verification pending
The latest official observation is not fresh enough to confirm current service health.
Official provider status
Jun 25, 12:59 PM UTC

Helpscout outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Helpscout outage map

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Helpscout outage map

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Helpscout status history

Official status observations, not measured service uptime.

Helpscout components

Component name	Status
Helpscout AI Services — AI Drafts status	Up
Helpscout Public APIs — Inbox API status	Up
Helpscout Web App status	Up
Helpscout AI Services — AI Answers status	Up
Helpscout Docs Sites status	Up
Helpscout AI Services — AI Summarize status	Up
Helpscout Beacon status	Up
Helpscout Public APIs — Docs API status	Up
Helpscout AI Services — AI Assist status	Up
Helpscout Mobile Apps status	Up

Helpscout incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	22h 59m	Jun 17, 202611:46 AM UTC	Yes	Minor
Official statusResolved	1h 22m	May 8, 202612:43 AM UTC	Yes	Minor
Official statusResolved	1h 47m	May 6, 20264:53 PM UTC	Yes	Minor
Official statusResolved	10m	Apr 27, 202612:43 PM UTC	Yes	Minor
Official statusResolved	2h 11m	Apr 21, 20267:50 PM UTC	Yes	Unknown
Official statusResolved	11m	Apr 20, 20262:52 PM UTC	Yes	Critical
Official statusResolved	40m	Apr 14, 20264:21 PM UTC	Yes	Unknown
Official statusResolved	1h 36m	Apr 13, 20269:51 PM UTC	Yes	Minor

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About Helpscout monitoring on Uptimus

Uptimus monitors Helpscout through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 15 monitored components, 51 indexed incidents, 50 maintenance windows and 0 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Helpscout. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Helpscout

Get notified when Helpscout or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 51 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Global Search Slowness”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 15 Helpscout components: AI Drafts, Inbox API, Web App, AI Answers. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Scheduled maintenance

Planned work published by the official provider.

Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started Jun 12, 2026, 07:30 AM UTC · Resolved Jun 12, 2026, 08:30 AM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started May 29, 2026, 07:30 AM UTC · Resolved May 29, 2026, 08:30 AM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed. AI Drafts and AI Answers are fully operational.
Started May 16, 2026, 01:00 PM UTC · Resolved May 16, 2026, 01:14 PM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed. All services are operational.
Started May 2, 2026, 01:00 PM UTC · Resolved May 2, 2026, 01:17 PM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started May 1, 2026, 04:00 AM UTC · Resolved May 1, 2026, 05:00 AM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed early — AI Drafts is fully available.
Started Apr 25, 2026, 01:00 PM UTC · Resolved Apr 25, 2026, 01:21 PM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started Mar 7, 2026, 05:00 PM UTC · Resolved Mar 7, 2026, 05:26 PM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started Feb 6, 2026, 05:00 AM UTC · Resolved Feb 6, 2026, 06:00 AM UTC

Receive alerts when Helpscout publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 50 maintenance windows from the available Helpscout history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Helpscout or an affected component returns to healthy operation after an issue or outage. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Helpscout and presents it with the normalized service status. The available history contains 51 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Global Search Slowness”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email [email protected], and we'd be happy to assist. Again, thank you for…”.

Component status filtering

Choose all components or only the Helpscout products you use. Official alerts then respect that component selection. Uptimus currently tracks 15 Helpscout components: AI Drafts, Inbox API, Web App, AI Answers. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

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Comparison

Uptimus vs Downdetector for Helpscout

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Helpscout
Comparison criteria	Uptimus	Downdetector
Community outage reports for Helpscout	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Helpscout	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages

IncludedUser-report led · Limited on public pagesSeparate product

The current official status of Helpscout cannot be verified. The latest stored provider observation indicated normal operation. 0 reports were recorded for Helpscout in the last 24 hours. Last official check: Jun 25, 12:59 PM UTC.

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