Helpshift outage history

We are aware of an ongoing Snowflake service outage that is impacting services dependent on Snowflake for data retrieval and processing. Customer Impact: Affected services may experience degraded availability, delayed data, or functionality issues. Status: We are actively monitoring Snowflake's recovery and assessing the impact on our services. No action is required from customers at this time. We will continue to provide updates as the situation progresses and will confirm once affected services have returned to normal.

We continue to monitor the situation closely and will provide further updates as the issue progresses.

The issue caused by the Snowflake outage has been resolved. The following services are now fully operational: Dashboard Analytics Power BI Analytics API Data retrieval and processing have returned to normal, and all affected services are functioning as expected. If you encounter any related issues, please feel free to reach out to our Support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience and understanding.

We are currently experiencing degraded performance impacting the Web Support Page. Users may encounter errors when attempting to create a ticket via the Contact Us form and Smart Forms.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing degraded performance affecting the Analytics Dashboard. Users may notice that the scroll function is not working as expected.

This incident has been resolved.

We are currently experiencing an issue with Helpshift, where some agents are encountering errors or latency on the dashboard.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an Outage around Automations,Bots and Smart Views. Our team is investigating the issue and working to restore services as quickly as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.

We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at [email protected]. We sincerely apologize for any inconvenience caused.

We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We are actively continuing our investigation into this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.

We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

This incident has been resolved.

We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

The root cause of the degraded performance has been determined, and a fix has been applied.

The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.

The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].

We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

We are continuing to investigate this issue.

This incident has been resolved.

We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

This incident has been resolved.

Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

This incident has been resolved.