Helpshift has active maintenance.

Where does Uptimus get the official Helpshift status?

Uptimus reads the official Helpshift status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Helpshift Status Page: https://status.helpshift.com Helpshift Home Page: https://helpshift.com

Helpshift says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Helpshift support if the problem continues.

How can I check whether Helpshift is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Helpshift outages?

Add Helpshift to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Helpshift exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Oct 26, 10:58 PM UTC

Helpshift status

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Maintenance

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Latest activity

Last 24 hours

Official status checked
Helpshift has active maintenance
Official provider status
Oct 26, 10:58 PM UTC
Official maintenance active
Scheduled Maintenance — We will be performing scheduled maintenance on October 27, 2026, from 4:30 AM to 8:30 AM UTC. During this maintenance window, the following services may experience delays in data updates: -Dashboard Analytics -Analytics API -Power BI You may experience data staleness during this period.
Official provider status
Oct 26, 7:55 AM UTC

Helpshift outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Helpshift outage map

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Helpshift outage map

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Helpshift status history

Official status observations, not measured service uptime.

Helpshift components

Component name	Status
Helpshift Management Portal status	Up
Helpshift Web Chat status	Up
Helpshift Web Support Page status	Up
Helpshift Mobile SDK status	Up
Helpshift Analytics Dashboard status	Up
Helpshift Amazon Webservices datacenter #1 status	Up
Helpshift Amazon Webservices datacenter #2 status	Up
Helpshift Email delivery status	Up
Helpshift Inbound email processing status	Up
Helpshift Webhooks status	Up

Helpshift incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	1h 1m	Oct 16, 202611:54 PM UTC	Yes	Minor
Official statusResolved	1h 36m	Oct 10, 20262:30 AM UTC	Yes	Unknown
Official statusResolved	45m	Oct 2, 20262:26 PM UTC	Yes	Minor
Official statusResolved	2h 56m	Aug 31, 20266:02 PM UTC	Yes	Minor
Official statusResolved	2h 6m	Jul 31, 202612:31 PM UTC	Yes	Minor
Official statusResolved	1h 31m	Jul 24, 20267:52 AM UTC	Yes	Minor
Official statusResolved	1h 15m	Jul 7, 202612:49 PM UTC	Yes	Critical
Official statusResolved	39m	Jul 2, 202612:03 PM UTC	Yes	Critical

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About Helpshift monitoring on Uptimus

Uptimus monitors Helpshift through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 47 monitored components, 59 indexed incidents, 60 maintenance windows and 11 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Helpshift. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Helpshift

Get notified when Helpshift or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 59 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “HS Dashboard FAQ's Section – Service Degradation”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 47 Helpshift components: Management Portal, Web Chat, Web Support Page, Mobile SDK. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Scheduled maintenance

Planned work published by the official provider.

Scheduled Maintenance
Maintenance
We will be performing scheduled maintenance on October 27, 2026, from 4:30 AM to 8:30 AM UTC. During this maintenance window, the following services may experience delays in data updates: -Dashboard Analytics -Analytics API -Power BI You may experience data staleness during this period.
Started Oct 27, 2026, 04:30 AM UTC · Ongoing
System Update
Resolved
The scheduled maintenance has been completed.
Started Oct 21, 2026, 05:20 PM UTC · Resolved Oct 21, 2026, 07:08 PM UTC
Scheduled Maintenance
Resolved
The scheduled maintenance has been completed.
Started Sep 8, 2026, 04:00 AM UTC · Resolved Sep 8, 2026, 09:30 AM UTC
System Update
Resolved
The scheduled maintenance has been completed.
Started Aug 18, 2026, 03:30 AM UTC · Resolved Aug 18, 2026, 06:30 AM UTC
Scheduled Maintenance
Resolved
The scheduled maintenance has been completed.
Started Aug 17, 2026, 03:30 AM UTC · Resolved Aug 17, 2026, 09:30 AM UTC
System Update
Resolved
The scheduled maintenance has been completed.
Started Aug 1, 2026, 06:30 AM UTC · Resolved Aug 1, 2026, 07:30 AM UTC
System Update
Resolved
The scheduled maintenance has been completed.
Started Jul 28, 2026, 04:30 AM UTC · Resolved Jul 28, 2026, 08:30 AM UTC
System Update
Resolved
The scheduled maintenance has been completed.
Started Jul 16, 2026, 04:30 AM UTC · Resolved Jul 16, 2026, 02:30 PM UTC

Receive alerts when Helpshift publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 60 maintenance windows from the available Helpshift history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Helpshift or an affected component returns to healthy operation after an issue or outage. The current page contains 11 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Helpshift and presents it with the normalized service status. The available history contains 59 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “HS Dashboard FAQ's Section – Service Degradation”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same. Thank you for your patience and understanding.”.

Component status filtering

Choose all components or only the Helpshift products you use. Official alerts then respect that component selection. Uptimus currently tracks 47 Helpshift components: Management Portal, Web Chat, Web Support Page, Mobile SDK. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

Fair questions, straight answers.

Comparison

Uptimus vs Downdetector for Helpshift

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Helpshift
Comparison criteria	Uptimus	Downdetector
Community outage reports for Helpshift	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Helpshift	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages

IncludedUser-report led · Limited on public pagesSeparate product

The official status page for Helpshift reports normal operation. 0 reports were recorded for Helpshift in the last 24 hours. Last official check: Oct 26, 10:58 PM UTC.