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Identity verification and KYC solutions for businesses worldwide.
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Degraded performance
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Official status checked
Idnow is experiencing issues
Official provider statusOfficial incident active
QTSP degraded performance [ TEST systems ] — We are currently experiencing a performance degradation on our TEST system and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.
Official provider statusOfficial maintenance active
System Maintenance — Dear customer, We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely Yours, IDnow DevOps Team
Official provider statusOfficial incident resolved
Service Disruption — This incident has been resolved.
Official provider statusOfficial incident active
Security Information - no impact on IDnow services - PHP2Shell (CVE-2026-109618, CVE-2026-109619) — Dear customers, On 21 October 2026, the PHP project released emergency updates for two critical vulnerabilities in the PHP runtime, together referred to as PHP2Shell (CVE-2026-109618 and CVE-2026-109619). Both allow unauthenticated remote code execution and are already being exploited in the wild. As soon as the patches were published, we assessed our assets against the affected versions. IDnow products and services are not affected. No product or service we provide to you runs a vulnerable PHP build, and our public website has been reviewed and is fully patched. No action is required from you currently. If your security team would like the technical basis for this assessment, our ServiceDesk team can arrange a call with the IDnow Security team. In case you have any questions or need further assistance, please contact IDnow Support: https://support.idnow.io
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 9h 33mOngoing | Yes | Minor | ||
| 57m | Yes | Unknown | ||
| 82h 34mOngoing | Yes | Minor | ||
| 4h 1m | Yes | Critical | ||
| 1h 57m | Yes | Critical | ||
| 1h 58m | Yes | Minor | ||
| 2h 16m | Yes | Minor | ||
| 2h 44m | Yes | Critical |
Uptimus monitors Idnow through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 46 monitored components, 63 indexed incidents, 105 maintenance windows and 38 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Idnow. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Idnow or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 63 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “QTSP degraded performance [ TEST systems ]”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 46 Idnow components: Ident Center Munich, VideoIdent, VideoIdent, Ident Center Iasi. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
During the aforementioned time interval we will rollout our new HTTPS certificates for these domains: - idnow.de - *.idnow.de - *.internal.idnow.de This change will not require downtime and service levels will not be affected. The new SHA sums for the certificates are: FC:84:06:65:3A:2A:C9:61:F7:34:0B:93:67:E7:2C:8B:93:4E:69:B1 SHA256: FC:00:9D:70:F5:C1:57:D0:38:9B:4B:A2:24:7C:57:07:26:C1:AF:0D:5D:7B:8F:7A:9F:39:68:6E:86:B8:9E:72 Best Regards. Your IDnow DevOps Team
Started Nov 12, 2026, 08:00 AM UTC · Ongoing
Dear customer, We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the test. Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.io Sincerely Yours, IDnow DevOps Team
Started Nov 5, 2026, 05:00 AM UTC · Ongoing
Dear customer, We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, you may experience slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
Started Nov 4, 2026, 10:00 PM UTC · Ongoing
During the aforementioned time interval, we will roll out our new HTTPS certificates for these domains: - test.idnow.de - *.test.idnow.de - *.internal.test.idnow.de This change will not require downtime and service levels will not be affected. The new SHA sums for the certificates are: SHA1: 42:E7:F6:6D:18:AB:C0:AE:84:E8:E8:8A:A7:75:B3:0C:9A:BF:F9:6A SHA256: 6:FC:18:2F:E5:04:BB:85:B0:CE:CF:2E:46:0C:67:E3:6F:C1:F3:5E:BD:92:3C:1F:18:D7:39:7F:4C:09:FE:DF Best Regards. Your IDnow DevOps Team
Started Oct 29, 2026, 09:00 AM UTC · Ongoing
Dear customer, We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely Yours, IDnow DevOps Team
Started Oct 29, 2026, 05:00 AM UTC · Ongoing
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Started Oct 28, 2026, 06:00 AM UTC · Ongoing
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Started Oct 27, 2026, 07:00 AM UTC · Ongoing
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. At the end of every month all functional changes delivered by our releases are published at https://www.idnow.io/release-notes/
Started Oct 27, 2026, 05:00 AM UTC · Ongoing
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Idnow | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Idnow | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
The official status page for Idnow reports degraded performance. An unresolved official incident is listed: “QTSP degraded performance [ TEST systems ]”. Components reported as affected: eSign, eSign Wallet, InstantSign. 0 reports were recorded for Idnow in the last 24 hours. Last official check: .
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