Infusionsoft outage history

Discovered: 7/8/26 11:10 AM CT Resolved: 7/8/26 12:09 PM CT Impacted Product: Business Center Affected Feature: All Features What does this mean for you? Users are currently getting a 503 error when attempting to access the Thryv Business Center. Geographic Scope: Global Current Workaround: There is no current workaround. If one becomes available we will share it here. We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 12:40 PM CT

Our development team identified the issue and implemented a fix. Issues with accessing the Thryv Business Center have been resolved and the platform is functioning normally again. We will continue to monitor for any further disruptions.

This issue has been fully resolved.

Discovered: 6/11/2026 2 AM CDT Resolved: 6/11/2026 9:10 AM CDT Impacted Product: Marketing Center Affected Feature: Reputation - Review Response What does this mean for you? The Reputation tab is not loading for all users. When attempting to visit the Reputation tab we get the 3 loading dots and the page never fully loads. Include Geographic Scope: Global Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 10:30 AM CDT

Our development team was able to quickly identify the root cause for this issue and a fix has been implemented. We are seeing the Reputation tab fully loading and functioning as expected within the Marketing Center platform. Please reach out to our Thryv Support Team if any further issues persist.

Discovered: 2:50pm CT Resolved: 5:00pm CT Impacted Product: ThryvPay Affected Feature: All features What does this mean for you? Users are unable to access the ThryvPay platform at this time. Users will get an error screen when attempting to access the ThryvPay platform. Business Center users who utilize ThryvPay as their payment processor may experience issues with processing customer payments at this time. Include Geographic Scope: All ThryvPay users Current Workaround: No available workaround at this time. If one becomes available this section will be updated. We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 4:30pm CT

A fix has been implemented and we are seeing the ThryvPay platform return to functioning normally. We will continue to monitor for any further disruptions.

This incident is fully resolved.

Discovered: 3/4/2026 @ 8:18am CT Resolved: 3/4/2026 @ 9:30am CT Impacted Product: Business Center & Marketing Center Affected Feature: Listings Management, Reputation What does this mean for you? Users will see issues with trying to access the Reputation or Listings Management feature in their Marketing Center or Business Center Geographic Scope: All users in the USA Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 10 AM CT

A fix for this issue has been implemented and we are seeing the Online Listings Management and Reputation features functioning properly again in both Marketing Center and Business Center. We will continue to monitor for any further disruptions.

This issue has been resolved. All systems are operational.

Current Status: Partially Operational Discovered: February 13, 2026 at 9:30am CT Resolved: February 13, 2026 at 10:30am CT Impacted Product: Marketing Center & Business Center Affected Feature: Social tab - Scheduled posts What does this mean for you? We are currently aware of an issue preventing clients from scheduling posts via the Social Calendar. Our development team is actively investigating the matter. Current Workaround: Clients may use the Content Library to create and schedule posts as a temporary workaround. We are working diligently to resolve this issue; we will provide ongoing status updates.

As a workaround, clients may use the Content Library to create and schedule posts. Our development team continues to work on a resolution for the issue with Scheduled Social Posting. We will continue to provide updates until fully resolved.

A fix for this has been implemented and the Scheduled Social Posting feature is functioning normally. Users will need to log out and log back in to their thryv software. Our team will continue to monitor for any further disruptions.

On January 15th 2026 at approximately 8am CT we received reports of users being unable to schedule social posts through the Social feature within Marketing Center and Business Center. Issue Experience: Users were unable to schedule social posts as they normally would through their social calendars. This incident impacted: Users: All Marketing Center and Business Center Social users Device/OS: Desktop, Mobile app on Android and iOS Effected Component: Social - Marketing Center, Business Center Current Workaround: Users were able to save and schedule content through the content library Resolution Time: 1/15/2026 at 11:30am CT

Current Status: Partially Operational Discovered: 12/2/2025 9AM CST Resolved: Impacted Product: Business Center - Mobile and Desktop Affected Feature: Calendar/Scheduling What does this mean for you? Users are experiencing issues accessing the Calendar in the Business Center software. When accessing the Calendar will spin and never fully load. For users who have the Calendar as their default page, they may see a blank screen when attempting to log in. Current Workaround: Using an "incognito" or "private" browser tab will allow users to access the software with no issue. Users on the mobile app can try a mobile browser to access. We are working diligently to resolve this issue; we will provide ongoing status updates.

A fix has been implemented and we are monitoring the results. If any further issues persist on the Business Center mobile application or desktop application please contact our Thryv support team.

This incident has been resolved.

Current Status: Intermittent downtime Discovered: 11/28/25 5am CST Resolved: Impacted Product: Business Center Affected Feature: Mobile App, Calendar on Desktop app What does this mean for you? Users are reporting issues with accessing the Business Center on the mobile app and desktop version. On the desktop, some users are seeing a blank screen when navigating to the calendar tab. In some cases the screen remains blank when attempting to navigate to a different feature in the app. On mobile app some users are seeing a blank screen after attempting to log in. Current Workaround: For the desktop; clearing your browsers cache and cookies for all time and restarting the browser will resolve desktop issues at least temporarily. For the mobile app; force stopping the app in the background and reopening the app will resolve the app issue. This step may need to be done more than once. We are working diligently to resolve this issue; we will provide ongoing status updates.

A fix has been implemented for this issue and we are monitoring for any further disruptions. If any further issues persist accessing the Business Center mobile app or desktop version please contact our Thryv support team.

We have confirmed that issues with the Business Center desktop app and calendar are no longer occurring. We are still experiencing issues with logging in to the Business Center mobile app. Users are still being met with a blank screen in some cases. As a reminder, force stopping the app in the background and reopening the app will resolve the mobile app issue as a workaround. This step may need to be done more than once. Our development team continues to work towards a resolution and we will send further updates as they become available.

Our development team is actively working to resolve the issue encountered when logging in to the Business Center mobile app, with an expected fix to be released early tomorrow morning, 11/27/2025. Current Workaround: Force stop the app running in the background and reopen it. This step may need to be repeated more than once.

The fix our development team released did not fully resolve the issue experienced when logging in to the Business Center mobile app. Some users are still seeing an error when first logging in to their Business Center mobile app which requires the app to be force stopped in the background and reopened. Our development team continues to work towards fully resolving this issue. We will continue to provide updates until fully resolved.

Our development team has implemented a fix that has resolved the issue. We suggest users to log out, force close the app in the background, and log in one more time. Please reach out to our Thryv support team if any further issues persist.

Current Status: Partial Outage Discovered: 11/25/2025 7:30 AM CST Resolved: Impacted Product: Business Center Mobile App Affected Feature: All Features What does this mean for you? Users are unable to access the BC mobile app at this time. Users are met with a blank screen and the app will not load. Current Workaround: Accessing Business Center on a mobile browser works as intended We are working diligently to resolve this issue; we will provide ongoing status updates.

A fix has been implemented and we are monitoring for any further issues.

The issue preventing users from accessing the Business Center mobile app has been fully resolved.

Current Status: Partial Outage Discovered: 10/27/2025 12:30 PM CST Resolved: 10/27/2025 5PM CST Impacted Product: Business Center - Mobile Application only Affected Feature: Mobile App - all features What does this mean for you? Some users are reporting being unable to access the thryv Business Center mobile application. Users are met with a blank/white screen when opening the app and attempting to log in and use the app. Current Workaround: Business Center can be accessed on a mobile browser (chrome mobile preferred) We are working diligently to resolve this issue; we will provide ongoing status updates.

A fix was attempted and users are now able to log in to the app. However users some users are still seeing issues with the app loading properly after logging in. Killing the app and reopening seems to resolve as a workaround. Devs are continuing to investigate and work towards a better solution.

We now believe this issue is only affecting a small number of Business Center Mobile users. Workaround: Restarting the Thryv Business Center app (fully closing and re-opening it) should resolve the issue for most users. Notifications: Because this is impacting only a small subset of users, notifications will be paused. You can continue to check this status page for the latest updates. Next Update: We’ll share another update 10/28/2025 by 10:00 AM CST.

This incident has been resolved. Our development has implemented measures that have resolved users being unable to access the thryv Business Center mobile application.

Current Status: Intermittent Downtime Discovered: 10/20/2025 2:11 AM CST Resolved: Impacted Product: Marketing Center Affected Feature: Overview, Listings, Analytics, Social What does this mean for you? Users are reporting issues with being able to access their Thryv Marketing Center. Users who can access Marketing Center report latency issues, or being unable to save changes. These issues are stemming from an outage impacting Amazon Web Services that occurred overnight/early this morning 10/20/2025 AWS has reported implementing fixes that have mitigated issues, but we are still seeing lingering issues from the outage. We are working with our internal devs to ensure no action is needed on our end. We will share further updates as they become available. Current Workaround: no current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.

We are continuing to monitor for any further issues.

We are seeing that issues with accessing Marketing Center are resolving, however the Social tab is missing from the left navigation menu completely and most of the features within Marketing Center are still not functioning properly. Our development team confirmed this is due to the impact from the AWS outage and we will continue to see things resolve over time.

We are continuing to monitor for any further issues. Website Editor access for Professionally Designed and DIY websites are also impacted by the AWS outage.

The website editor looks to be fully functional again and can be accessed via My Account and Business Center with no issues. Most services in the Marketing Center look to be resolving as well. We continue to see some intermittent issues with data and analytics loading properly and continue to monitor for further updates from AWS for a resolution.

AWS has implemented fixes to successfully resolve all issues we were seeing with Thryv Marketing Center, Website Builder, and other components within the Thryv software. We will continue to monitor for any further disruptions.

Impacted Product: Business Center, Marketing Center Affected Feature: Social Tab ETA: N/A Details: We’re currently investigating a redirect failure for some accounts when attempting to connect their social accounts. The error message reads: “login.labs.thryv.com has redirected you too many times.” A banner has been added to the Social tab notifying users to contact Support if they are unable to connect their Social accounts. We will continue to provide updates as they become available.

Update: The developers are implementing a fix. We will continue to give updates as they become available.

Update: This has been resolved, and the banner has been removed.

We are currently investigating an issue affecting invoice editing functionality. Some users may experience degraded performance or difficulty editing invoices. Our engineering team is actively working to identify the cause and implement a fix. We will provide the next update as soon as more information becomes available.

Update: The issue has been identified. Our development team is actively working on implementing a fix. We’ll provide additional updates as progress continues.

Update: A fix was put in place, and we are currently monitoring it.

Current Status: Operational Started: September 9, 2025 6:51PM UTC Resolved: September 9, 2025 8:56PM UTC Affected Components Service: Scheduling, Sales Component: Invoices, Calendar sync Update:This incident has been resolved.

Current Status: Partially Operational Discovered: 8/25/2025 10:20 AM CT Resolved: 8/25/2025 1:20 PM CT Impacted Product: Business Center Affected Feature: Thryv Calendar What does this mean for you? When attempting to edit an appointment from the Thryv Calendar, the page will freeze, and the edit button is unresponsive. We are working diligently to resolve this issue; we will provide ongoing status updates.

This incident has been resolved.

Impact: Nextdoor Listings Creation and Listing Updates are currently unavailable. Cause: We've identified the root cause to be related to a dependency on a third-party vendor who is making a required infrastructure change. This is not a software bug, but rather a platform-level upgrade requiring significant changes. Timeline: Due to the complexity of the fix, we estimate that resolution may take up to 6 weeks. We understand the disruption this may cause and are actively working toward a long-term fix. We will provide biweekly updates on progress, or sooner if timelines change. Thank you for your continued patience

We remain on track for the 6-week estimate regarding the vendor infrastructure change. No new action is required from users at this time.

Update: Work on the vendor infrastructure change continues as expected. The 6-week completion estimate is unchanged, and no action is required from users.

Update: We remain on track for the 6-week estimate regarding the Nextdoor infrastructure updates. No new action is required from users at this time. We will have another update next Wednesday.

Update: The code freeze by Nextdoor has been lifted. We are now beginning to send updates again to Nextdoor. We are currently monitoring the issue.

Update: We are currently monitoring the issue.

Update: We are continuing to monitor to ensure that updates are being received by Nextdoor after the code freeze was lifted

This has been resolved.

Current Status: Intermittent downtime Discovered: 5/5/25 10PM CST Resolved: Impacted Product: Business Center - Social, Marketing Center - Social, Command Center - Website Builder Affected Feature: Social Platform, Website Builder What does this mean for you? Users have reported when accessing the Social feature in Business Center or Marketing Center they are met with an error that reads "We are unable to locate your subscription" and are unable to utilize the Social feature. Users are also experiencing this error when accessing the Website Builder via Command Center. Current Workaround: Some users have reported that refreshing the page or logging out and back in has resolved the issue, although this has not worked for all users We are working diligently to resolve this issue; we will provide ongoing status updates.

Our development team has identified the issue and is currently working on a solution to resolve this issue. Further updates will be provided once available.

A fix for this issue has been implemented and we are monitoring for any further disruptions.

This incident has been resolved.

Current Status: Intermittent Downtime Discovered: 5/6/2025 12:30PM CST Resolved: Impacted Product: Marketing Center, Business Center Affected Feature: Online Listings Management What does this mean for you? When attempting to access the Online Listings Management feature the page will not load. Some users will experience a "Page Not Found" or 404 error. We are working diligently to resolve this issue; we will provide ongoing status updates.

A fix has been implemented and the Online Listings is now loading again in Marketing Center and Business Center. We will continue to monitor for any further issues.

This incident has been resolved.

Current Status: Marketing Center Partially Operational Discovered: 4/18/2025 10:00 AM CST Resolved: Impacted Product: Marketing Center Affected Feature: Marketing Center Overview Metrics What does this mean for you? Marketing Center is experiencing an issue where no metrics are showing on the overview page. Users are met with an error on each section of the page. We are investigating the root cause with urgency. Current Workaround: Metrics can be seen on those individual pages (reputation, analytics, tools). The overview page is the only page experiencing issues. We are working diligently to resolve this issue; we will provide ongoing status updates.

A fix has been implemented and we are monitoring the results.

This incident has been fully resolved. Please reach out to our support team here at #844-998-4798 if you are still experiencing issues.

Impacted Product: Command Center Affected Feature: Adding Additional Staff What does this mean for you? When attempting to Add Staff using the Add Staff button at the top right, or through My Account > Security + Staff, users are prompted with an upgrade screen regardless if seats are already available or not. Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.

This issue has been fully resolved and the Add Staff feature is now working as intended.

Current Status: Partially Operational Discovered: 4/1/2025 9:30AM CST Resolved: Impacted Product: Business Center Affected Feature: ThryvPay, Online Listings Management, TeamChat, Google Profile, Social, Reputation (reviews), Signature Requests What does this mean for you? Users are seeing a blank page when attempting to access the features listed above in their Business Center. Other features in the Business Center are working as intended. Current Workaround: no current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.

Our team continues to investigate the root cause of this issue. As a current workaround accessing any of the impacted features and then refreshing the page will allow the page to load properly.

A fix has been implemented that has resolved the error causing a blank page to display for the listed features. However, users are now experiencing an issue where the page "sticks" when navigating from one impacted feature to another. Refreshing the page will also resolve this as a workaround and allow the page to load. It is recommended for mobile app users to access the Business Center on a mobile browser for the time being so that the refresh page option may be used to resolve any stuck pages.

A fix has been implemented and all Business Center features are working as intended. We will continue to monitor for any further disruptions.

This incident has been resolved.