Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Ingenico outage history

    74 recorded Ingenico incidents since October 2025, with official updates, affected components, duration and resolution information.

    Back to current status

    Service interruption with VISA and Mastercard

    Started October 20, 2026 at 7:24 AM UTC · 23h 48m

    IssuesMinor incident
    Affected components
    MastercardVISA
    1. October 20, 2026 at 7:24 AM UTCidentified

      We would like to inform you about an ongoing issue with VISA transaction processing as from 08:00 CEST today, (20/10/2026). We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline).

    2. October 20, 2026 at 8:29 AM UTCidentified

      We would like to provide an update on the ongoing issue affecting Visa transaction processing since 08:00 CEST today (20/10/2026). We have also identified an impact on Mastercard transaction processing. We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline).

    3. October 21, 2026 at 7:12 AM UTCresolved

      Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via VISA and Mastercard on 20/10/2026 between 08:00 and 19:00 CEST. We confirm that as of 19:00 CEST on 20/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

    Service with Le Crédit Lyonnais (LCL) restored

    Started October 16, 2026 at 10:19 AM UTC · 0m

    Pending
    Affected components
    LCL
    1. October 16, 2026 at 10:19 AM UTCresolved

      Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Le Crédit Lyonnais (LCL) on 16/10/2026 between 10:45 CEST and 11:01 CEST. We confirm that as of 11:01 CEST on 16/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

    Issue with processing recurring LCL transactions

    Started October 16, 2026 at 9:27 AM UTC · 0m

    Pending
    Affected components
    LCL
    1. October 16, 2026 at 9:27 AM UTCresolved

      Please be informed that the issue with processing recurring LCL transactions is resolved and restored to normal operating conditions as of 16/10/2026, 10:45 - 11:01 CEST. We also confirm that the issue has an external responsibility (independent of Worldline).

    Delayed settlements for BNPP and KBC transactions

    Started October 15, 2026 at 10:39 AM UTC · 0m

    Pending
    Affected components
    CBC / KBC OnlineBNP ParibasFinancial clearing and settlement service (Collect)
    1. October 15, 2026 at 10:39 AM UTCresolved

      Our systems have detected that the KBC and BNPP transaction settlement file dated from 28/09/2026 has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 14/10/2026. The proceeds of the transactions involved will be credited to your account 15 days later than usual. We also confirm that the issue has an external responsibility (independent of Worldline).

    Worldline Payment Platform perturbation

    Started October 14, 2026 at 8:51 AM UTC · 1d 2h

    IssuesMinor incident
    Affected components
    Direct Hosted Tokenization PagesDirect Client APIDirect Hosted Payment PagesDirect Server to server API
    1. October 14, 2026 at 8:51 AM UTCidentified

      We would like to inform you that we observed temporary perturbations in processing maintenance operations on Direct/Connect transactions. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

    2. October 14, 2026 at 9:20 AM UTCidentified

      We would like to inform you that we observed temporary perturbations in processing maintenance operations on Direct PayPal transactions. We confirm that other payment methods are not impacted. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

    3. October 14, 2026 at 12:02 PM UTCmonitoring

      We have informed you earlier about temporary perturbations in processing maintenance operations on Direct PayPal transactions today (14/10/2026). We confirm that a workaround has been applied and since 10:17 CEST no more impact has been identified. Our team of technical experts are currently working on a permanent fix deployment. We also confirm that no other payment methods than PayPal were impacted by this event. We sincerely regret any potential inconvenience and appreciate your understanding.

    4. October 14, 2026 at 2:13 PM UTCmonitoring

      We have informed you earlier about temporary perturbations in processing maintenance operations on Direct PayPal transactions today (14/10/2026). We confirm that a workaround has been applied and since 10:17 CEST no more impact has been identified. Our team of technical experts deployed a permanent fix in the PRE-PRODUCTION environment. Further required deployment in the PRODUCTION environment will follow. We also confirm that no other payment methods than PayPal were impacted by this event. We sincerely regret any potential inconvenience and appreciate your understanding.

    5. October 15, 2026 at 9:35 AM UTCmonitoring

      Yesterday, you were informed of temporary perturbations affecting processing maintenance operations on Direct PayPal transactions. The disruptions occurred on 14/10/2026 from 09:07 to 09:12 CEST, and from 10:13 to 10:18 CEST. A workaround was applied at 10:18 CEST. Since then, the platform has remained stable, and no recurrence has been observed. We confirm that a permanent fix was successfully deployed in the PRODUCTION environment today, 15/10/2026 at 09:31 CEST. Our platform remains stable and no issue has been identified. We keep monitoring the situation closely.

    6. October 15, 2026 at 11:24 AM UTCresolved

      Please be informed that the perturbations affecting processing maintenance operations on Direct PayPal transactions have been officially resolved. The disruptions occurred on 14/10/2026 from 09:07 to 09:12 CEST, and from 10:13 to 10:18 CEST. A workaround was applied at 10:18 CEST. The platform remains stable. No recurrence has been observed. We confirm that a permanent fix was successfully deployed in the PRODUCTION environment today, 15/10/2026 at 09:31 CEST. We regret any potential inconvenience. Thank you for your patience.

    UPDATE: Technical issue causing incomplete or invalid transactions

    Started October 14, 2026 at 8:43 AM UTC · 0m

    Pending
    Affected components
    AIRPLUSSantanderSociété GénéraleCard CompleteNexi (Concardis)Banque Populaire, Caisse d'Epargne, BREDArkeaGiropayPAYONEDirect Hosted Tokenization PagesCBC / KBC OnlineFacilipayWorldline Ecommerce Payment PagesCrédit Mutuel, CIC, BECMNexiLa Poste FranceHSBCSEPA Direct DebitWestpacBBVABanco SabadellM&S Charge CardCieloIntersolveM&S Budget CardCarrefour BanqueWorldline Batch transaction processingAIBM&S Debit CardDirect Client APIBanque PostaleApple PayGlobal PaymentsWorldlineMastercardFirst Data (Merchant Solutions)Worldline e-TerminalBizumPassESEuropabankDiners ClubBack Office OgoneSBSAChase PaymentechPaysquare BVAuroraVISAMaestroINGMyPerformanceElavonPayPalSMB Merchant PortalEuropean Merchant Services (EMS)KlarnaTrésor Public - Banque de FranceBancontactPostFinance CardCOFIDISM&S BankSIX Payment ServicesLloydTWINTSpirit Of CadeauJCBBNG BankGift CardsWorldline FlexCheckoutIkanoCaixa CatalunyaCrédit du NordMultibancoCarte bancaireEPSCaisse d’EpargneWorldline Fraud expert serviceBNP ParibasING Home'PayANZ BankWorldline DirectLink API'sCetelemCofinogaDirect Hosted Payment PagesDirect Server to server APICrédit AgricolePaysafecardBelfius Direct Nete-PortalM&S Credit CardWorldPayLa CaixaUOBSofincoPostFinance E-financeTeller (Nets)American ExpressJCBiDEALFinancial clearing and settlement service (Collect)BamboraBarclaysCMIAliPayRedsysBNL PositivityEvo PaymentsLimonetikDISCOVERLCLPostFinanceUnicre
    1. October 14, 2026 at 8:43 AM UTCresolved

      Yesterday, you were informed about an issue with transactions that may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. As a matter of precision, this technical issue was related to webhooks. Transactions did not end with any error. The notifications (webhooks) that merchants always receive at the moment of transactions, experienced an issue, but not transactions as such. We regret the situation and the confusion caused.

    RESOLVED - Worldline Payment Platform perturbation

    Started October 14, 2026 at 8:07 AM UTC · 0m

    Pending
    Affected components
    AIRPLUSSantanderSociété GénéraleCard CompleteNexi (Concardis)Banque Populaire, Caisse d'Epargne, BREDArkeaGiropayPAYONEDirect Hosted Tokenization PagesCBC / KBC OnlineFacilipayWorldline Ecommerce Payment PagesCrédit Mutuel, CIC, BECMNexiHSBCSEPA Direct DebitWestpacBBVABanco SabadellM&S Charge CardCieloIntersolveM&S Budget CardCarrefour BanqueWorldline Batch transaction processingAIBM&S Debit CardDirect Client APIBanque PostaleApple PayGlobal PaymentsWorldlineMastercardFirst Data (Merchant Solutions)Worldline e-TerminalPassESEuropabankDiners ClubBack Office OgoneSBSAChase PaymentechPaysquare BVAuroraVISAMaestroINGMyPerformanceElavonPayPalSMB Merchant PortalEuropean Merchant Services (EMS)KlarnaTrésor Public - Banque de FranceBancontactPostFinance CardCOFIDISM&S BankSIX Payment ServicesLloydTWINTSpirit Of CadeauJCBBNG BankGift CardsWorldline FlexCheckoutIkanoCaixa CatalunyaCrédit du NordMultibancoCarte bancaireEPSCaisse d’EpargneWorldline Fraud expert serviceBNP ParibasING Home'PayANZ BankWorldline DirectLink API'sCetelemCofinogaDirect Hosted Payment PagesDirect Server to server APICrédit AgricolePaysafecardBelfius Direct NetM&S Credit CardWorldPayLa CaixaUOBSofincoPostFinance E-financeTeller (Nets)American ExpressJCBiDEALFinancial clearing and settlement service (Collect)BamboraBarclaysCMIAliPayBNL PositivityEvo PaymentsLimonetikDISCOVERLCLPostFinanceUnicre
    1. October 14, 2026 at 8:07 AM UTCresolved

      Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 09:07 CEST (14/10/2026). We are pleased to announce that the system returned to normal operating conditions at 09:12 CEST. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

    RESOLVED - Worldline Payment Platform perturbation

    Started October 14, 2026 at 5:50 AM UTC · 0m

    Pending
    Affected components
    AIRPLUSGiropayDirect Hosted Tokenization PagesCBC / KBC OnlineFacilipayWorldline Ecommerce Payment PagesSEPA Direct DebitM&S Charge CardM&S Budget CardWorldline Batch transaction processingM&S Debit CardDirect Client APIApple PayWorldlineMastercardWorldline e-TerminalPassESDiners ClubBack Office OgoneVISAMaestroMyPerformancePayPalSMB Merchant PortalKlarnaBancontactPostFinance CardTWINTSpirit Of CadeauJCBGift CardsWorldline FlexCheckoutMultibancoCarte bancaireEPSWorldline Fraud expert serviceING Home'PayWorldline DirectLink API'sCetelemDirect Hosted Payment PagesDirect Server to server APIPaysafecardBelfius Direct NetM&S Credit CardSofincoPostFinance E-financeAmerican ExpressiDEALFinancial clearing and settlement service (Collect)AliPayDISCOVER
    1. October 14, 2026 at 5:50 AM UTCresolved

      Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 10:03 CET 12/10/2026. We are pleased to announce that the system returned to normal operating conditions at 12:20 CET 12/10/2026. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

    Technical issue causing incomplete or invalid transactions

    Started October 13, 2026 at 11:45 AM UTC · 0m

    Pending
    Affected components
    AIRPLUSSantanderSociété GénéraleCard CompleteNexi (Concardis)Banque Populaire, Caisse d'Epargne, BREDArkeaGiropayPAYONEDirect Hosted Tokenization PagesCBC / KBC OnlineFacilipayWorldline Ecommerce Payment PagesCrédit Mutuel, CIC, BECMNexiLa Poste FranceHSBCSEPA Direct DebitWestpacBBVABanco SabadellM&S Charge CardCieloIntersolveM&S Budget CardCarrefour BanqueWorldline Batch transaction processingAIBM&S Debit CardDirect Client APIBanque PostaleApple PayGlobal PaymentsWorldlineMastercardFirst Data (Merchant Solutions)Worldline e-TerminalBizumPassESEuropabankDiners ClubBack Office OgoneSBSAChase PaymentechPaysquare BVAuroraVISAMaestroINGMyPerformanceElavonPayPalSMB Merchant PortalEuropean Merchant Services (EMS)KlarnaTrésor Public - Banque de FranceBancontactPostFinance CardCOFIDISM&S BankSIX Payment ServicesLloydTWINTSpirit Of CadeauJCBBNG BankGift CardsWorldline FlexCheckoutIkanoCaixa CatalunyaCrédit du NordMultibancoCarte bancaireEPSCaisse d’EpargneBNP ParibasING Home'PayANZ BankWorldline DirectLink API'sCetelemCofinogaDirect Hosted Payment PagesDirect Server to server APICrédit AgricolePaysafecardBelfius Direct Nete-PortalM&S Credit CardWorldPayLa CaixaUOBSofincoPostFinance E-financeTeller (Nets)American ExpressJCBiDEALFinancial clearing and settlement service (Collect)BamboraBarclaysCMIAliPayRedsysBNL PositivityEvo PaymentsLimonetikDISCOVERLCLPostFinanceUnicre
    1. October 13, 2026 at 11:45 AM UTCresolved

      Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. We confirm that as of 12:20 CEST on 12/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

    Worldline Payment Platform perturbation

    Started October 12, 2026 at 3:15 PM UTC · 1h 56m

    IssuesMinor incident
    Affected components
    AIRPLUSSantanderSociété GénéraleCard CompleteNexi (Concardis)Banque Populaire, Caisse d'Epargne, BREDArkeaGiropayPAYONEDirect Hosted Tokenization PagesCBC / KBC OnlineFacilipayWorldline Ecommerce Payment PagesCrédit Mutuel, CIC, BECMNexiHSBCSEPA Direct DebitWestpacBBVABanco SabadellM&S Charge CardCieloIntersolveM&S Budget CardWorldline Batch transaction processingAIBM&S Debit CardDirect Client APIBanque PostaleApple PayGlobal PaymentsWorldlineMastercardFirst Data (Merchant Solutions)Worldline e-TerminalPassESEuropabankDiners ClubBack Office OgoneSBSAChase PaymentechPaysquare BVAuroraVISAMaestroINGMyPerformanceElavonPayPalSMB Merchant PortalEuropean Merchant Services (EMS)KlarnaTrésor Public - Banque de FranceBancontactPostFinance CardCOFIDISM&S BankSIX Payment ServicesLloydTWINTSpirit Of CadeauJCBBNG BankGift CardsWorldline FlexCheckoutIkanoCaixa CatalunyaCrédit du NordMultibancoCarte bancaireEPSCaisse d’EpargneWorldline Fraud expert serviceBNP ParibasING Home'PayANZ BankWorldline DirectLink API'sCetelemCofinogaDirect Hosted Payment PagesDirect Server to server APICrédit AgricolePaysafecardBelfius Direct NetM&S Credit CardWorldPayLa CaixaUOBSofincoPostFinance E-financeTeller (Nets)American ExpressJCBiDEALFinancial clearing and settlement service (Collect)BamboraBarclaysCMIAliPayBNL PositivityEvo PaymentsLimonetikDISCOVERLCLPostFinanceUnicre
    1. October 12, 2026 at 3:15 PM UTCidentified

      We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

    2. October 12, 2026 at 3:30 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. October 12, 2026 at 5:11 PM UTCresolved

      Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 17:04 CEST 12/10/2026. We are pleased to announce that the system returned to normal operating conditions at 17:52 CEST. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

    RESOLVED - Worldline Payment Platform perturbation

    Started October 9, 2026 at 10:07 PM UTC · 0m

    Pending
    Affected components
    Direct Hosted Tokenization PagesWorldline Ecommerce Payment PagesWorldline Batch transaction processingDirect Client APIWorldline e-TerminalWorldline FlexCheckoutWorldline DirectLink API'sDirect Hosted Payment PagesDirect Server to server APIWorldPay
    1. October 9, 2026 at 10:07 PM UTCresolved

      Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 22:50 CEST 09/10/2026. We are pleased to announce that the system returned to normal operating conditions at 23:40 CEST. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

    Service interruption with Redsys

    Started September 29, 2026 at 11:21 AM UTC · 1h 49m

    IssuesMinor incident
    Affected components
    Redsys
    1. September 29, 2026 at 11:21 AM UTCidentified

      We would like to inform you about an ongoing issue with Redsys transaction processing as from 07:03 CEST on 29/09/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

    2. September 29, 2026 at 1:10 PM UTCresolved

      Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Redsys on 29/09/2026 between 07:03 and 13:27 CEST. We confirm that as of 13:27 CEST on 29/09/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

    Worldline Payment Platform perturbation

    Started September 26, 2026 at 6:12 PM UTC · 52m

    IssuesMinor incident
    Affected components
    AIRPLUSSantanderSociété GénéraleCard CompleteNexi (Concardis)Banque Populaire, Caisse d'Epargne, BREDArkeaGiropayPAYONEDirect Hosted Tokenization PagesCBC / KBC OnlineFacilipayWorldline Ecommerce Payment PagesCrédit Mutuel, CIC, BECMNexiHSBCSEPA Direct DebitWestpacBBVABanco SabadellM&S Charge CardCieloIntersolveM&S Budget CardWorldline Batch transaction processingAIBM&S Debit CardDirect Client APIBanque PostaleApple PayGlobal PaymentsWorldlineMastercardFirst Data (Merchant Solutions)Worldline e-TerminalPassESEuropabankDiners ClubBack Office OgoneSBSAChase PaymentechPaysquare BVAuroraVISAMaestroINGMyPerformanceElavonPayPalSMB Merchant PortalEuropean Merchant Services (EMS)KlarnaTrésor Public - Banque de FranceBancontactPostFinance CardCOFIDISM&S BankSIX Payment ServicesLloydTWINTSpirit Of CadeauJCBBNG BankGift CardsWorldline FlexCheckoutIkanoCaixa CatalunyaCrédit du NordMultibancoCarte bancaireEPSCaisse d’EpargneWorldline Fraud expert serviceBNP ParibasING Home'PayANZ BankWorldline DirectLink API'sCetelemCofinogaDirect Hosted Payment PagesDirect Server to server APICrédit AgricolePaysafecardBelfius Direct NetM&S Credit CardWorldPayLa CaixaUOBSofincoPostFinance E-financeTeller (Nets)American ExpressJCBiDEALFinancial clearing and settlement service (Collect)BamboraBarclaysCMIAliPayBNL PositivityEvo PaymentsLimonetikDISCOVERLCLPostFinanceUnicre
    1. September 26, 2026 at 6:12 PM UTCidentified

      We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

    2. September 26, 2026 at 7:03 PM UTCresolved

      Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status. We confirm that as of 8:33PM CEST on 26/09/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

    Delayed settlements for Crédit Mutuel transactions

    Started September 9, 2026 at 7:00 AM UTC · 23h 6m

    IssuesMinor incident
    Affected components
    Crédit Mutuel, CIC, BECM
    1. September 9, 2026 at 7:00 AM UTCidentified

      Our systems have detected that the Crédit Mutuel transactions starting from 08/09/2026, 19:54 CEST have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account 1day later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.

    2. September 10, 2026 at 6:06 AM UTCresolved

      Our systems have detected that the Crédit Mutuel transaction settlement file dated from 08/09/2026, 19:54 CEST has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 09/09/2026. The proceeds of the transactions involved will be credited to your account 1 day later than usual. We regret the situation and any potential inconvenience.

    Service interruption with Trésor Public

    Started September 4, 2026 at 9:23 AM UTC · 16m

    IssuesMinor incident
    Affected components
    Trésor Public - Banque de France
    1. September 4, 2026 at 9:23 AM UTCidentified

      We would like to inform you about an ongoing issue with Trésor Public transaction processing as from 10:59 CEST on 04/09/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We confirm that the issue has an external responsibility (independent of Worldline).

    2. September 4, 2026 at 9:39 AM UTCresolved

      Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Trésor Public on 04/09/2026 between 10:59 and 11:18 CEST. We confirm that as of 11:18 CEST on 04/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We confirm that the issue has an external responsibility (independent of Worldline).

    Worldline Payment Platform perturbation

    Started September 2, 2026 at 4:32 PM UTC · Ongoing

    IssuesMinor incident
    Affected components
    Direct Hosted Tokenization PagesWorldline Ecommerce Payment PagesWorldline Batch transaction processingDirect Client APIWorldline e-TerminalWorldline FlexCheckoutWorldline DirectLink API'sDirect Hosted Payment PagesDirect Server to server API
    1. September 2, 2026 at 4:32 PM UTCidentified

      We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

    2. September 2, 2026 at 4:33 PM UTCidentified

      We are continuing to work on a fix for this issue.

    Service interruption with La Banque Postal

    Started August 27, 2026 at 6:25 PM UTC · 14h 46m

    IssuesMinor incident
    Affected components
    Banque Postale
    1. August 27, 2026 at 6:25 PM UTCinvestigating

      We would like to inform you about an ongoing issue with La Banque Postal transaction processing as from 19:15 CEST on 27-08-2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

    2. August 28, 2026 at 7:52 AM UTCidentified

      We would like to inform you about an ongoing issue with La Banque Postal transaction processing as from 19:15 CEST on 27/08/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline).

    3. August 28, 2026 at 9:11 AM UTCresolved

      Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via La Banque Postal between 27/08/2026 at 19:15 CEST and 28/08/2026 at 10:45 CEST. We confirm that as of 10:45 CEST on 28/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

    Technical issue causing uncertain transactions

    Started August 16, 2026 at 10:24 PM UTC · 8h 48m

    IssuesMinor incident
    Affected components
    Direct Hosted Tokenization PagesWorldline Ecommerce Payment PagesWorldline Batch transaction processingDirect Client APIWorldline e-TerminalWorldline FlexCheckoutWorldline DirectLink API'sDirect Hosted Payment PagesDirect Server to server API
    1. August 16, 2026 at 10:24 PM UTCidentified

      Due to a technical issue on 16/08/2026 since 23:00 CEST, some of your transactions may have been set to an uncertain status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

    2. August 17, 2026 at 7:11 AM UTCresolved

      We have informed you earlier about a perturbation on our Worldline Global Online Pay platform on 16/08/2026 as of 23:00 CEST. Following thorough investigation performed by our technical experts, we confirm that the perturbation was isolated and limited in scope, affecting only one of our merchants. Thus, you can ignore communications regarding this disruption. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

    Technical issue causing incomplete or invalid transactions

    Started August 10, 2026 at 12:33 PM UTC · 1h 8m

    IssuesMinor incident
    Affected components
    Mastercard
    1. August 10, 2026 at 12:33 PM UTCidentified

      Please be informed that due to an ongoing technical issue on 10/08/2026 since 12:17 CEST, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

    2. August 10, 2026 at 1:41 PM UTCresolved

      Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 10/08/2026 between 12:17 CEST and 14:24 CEST. We confirm that as of 14:24 CEST on 10/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

    Technical issue causing incomplete or invalid transactions

    Started August 7, 2026 at 12:22 PM UTC · 2h 22m

    IssuesMinor incident
    Affected components
    Apple Pay
    1. August 7, 2026 at 12:22 PM UTCidentified

      Please be informed that due to an ongoing technical issue on 06/08/2026 since 11:00 CEST, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

    2. August 7, 2026 at 2:44 PM UTCresolved

      Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 06/08/2026 between 11:00 and 16:06 CEST. We confirm that as of 16:06 CEST on 06/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.