Inkling outage history

October 21, 2026 7:53PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: October 24, 1:30 AM Eastern U.S. Duration: 4 hours Expected Impact: While most services will remain accessible, we anticipate up to 5 minutes of downtime for the application while updates are being applied. We appreciate your understanding and patience as we work to improve our services. October 24, 2026 5:30AM UTC Active - Scheduled maintenance is starting. October 24, 2026 9:30AM UTC Completed - Scheduled maintenance is complete.

October 22, 2026 2:06PM UTC Resolved - PHP has released fixes for two critical vulnerabilities, CVE-2026-109618 and CVE-2026-109619 (reported as "PHP2Shell"). Echo360 has reviewed both issues and has completed patching across all Echo360-hosted environments, including our customer-facing applications and websites. No action is required for Echo360 customers, and no update to Echo360 LMS integrations or plugins is needed. Customers who self-host an LMS such as Moodle should apply the PHP update provided by their LMS or hosting vendor.

October 21, 2026 10:11PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. This is a reschedule of the maintenance previously scheduled for October 21 6:00 PM ET. Maintenance Schedule: October 21 7:00 PM Eastern U.S. Duration: 5 minutes Expected Impact: We anticipate no downtime for the application. We appreciate your understanding and patience as we work to improve our services. October 21, 2026 11:00PM UTC Active - Scheduled maintenance is starting. October 21, 2026 11:05PM UTC Completed - Scheduled maintenance is complete.

October 21, 2026 6:22PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: October 21, 7:00 PM Eastern U.S. Duration: 5 minutes Expected Impact: We anticipate no downtime for the application. We appreciate your understanding and patience as we work to improve our services. October 21, 2026 11:00PM UTC Active - Scheduled maintenance is starting. October 21, 2026 10:05PM UTC Completed - Scheduled maintenance is complete.

October 14, 2026 11:22PM UTC Scheduled - As part of our ongoing commitment to enhancing your experience, Echo360 will be conducting a production release maintenance window for EchoPoll, EchoExam, and PointSolutions that includes a variety of platform enhancements and new capabilities for Instructors and Learners. Maintenance Schedule: October 17, 2026, 12:00 AM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your Echo360 experience. October 17, 2026 4:00AM UTC Active - Scheduled maintenance is starting. October 17, 2026 5:00AM UTC Completed - Scheduled maintenance is complete.

October 14, 2026 11:22PM UTC Scheduled - As part of our ongoing commitment to enhancing your experience, Echo360 will be conducting a production release maintenance window for EchoPoll, EchoExam, and PointSolutions that includes a variety of platform enhancements and new capabilities for Instructors and Learners. Maintenance Schedule: October 16, 2026, 2:00 PM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your Echo360 experience. October 16, 2026 6:00PM UTC Active - Scheduled maintenance is starting. October 16, 2026 7:00PM UTC Completed - Scheduled maintenance is complete.

October 14, 2026 11:22PM UTC Scheduled - As part of our ongoing commitment to enhancing your experience, Echo360 will be conducting a production release maintenance window for EchoPoll, EchoExam, and PointSolutions that includes a variety of platform enhancements and new capabilities for Instructors and Learners. Maintenance Schedule: October 16, 2026, 10:00 AM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your Echo360 experience. October 16, 2026 2:00PM UTC Active - Scheduled maintenance is starting. October 16, 2026 3:00PM UTC Completed - Scheduled maintenance is complete.

October 15, 2026 8:56PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: 15 Oct 2026, 7:00 PM Eastern U.S. Duration: 60 minutes Expected Impact: We anticipate no downtime for the application. We appreciate your understanding and patience as we work to improve our services. October 15, 2026 11:00PM UTC Active - EchoInk scheduled maintenance is starting. October 16, 2026 12:00AM UTC Completed - EchoInk scheduled maintenance is complete.

October 8, 2026 4:53PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: October 10, 5:00 AM Eastern U.S. Duration: 30 minutes Expected Impact: All services will remain fully operational throughout the maintenance window with zero downtime or disruption to users. We appreciate your understanding and patience as we work to improve our services. October 10, 2026 9:00AM UTC Active - Scheduled maintenance is starting. October 10, 2026 9:30AM UTC Completed - Scheduled maintenance is complete.

October 8, 2026 4:53PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: October 9, 5:00 PM Eastern U.S. Duration: 30 minutes Expected Impact: All services will remain fully operational throughout the maintenance window with zero downtime or disruption to users. We appreciate your understanding and patience as we work to improve our services. October 9, 2026 9:00PM UTC Active - Scheduled maintenance is starting. October 9, 2026 9:30PM UTC Completed - Scheduled maintenance is complete.

October 8, 2026 4:53PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: October 9, 12:00 PM Eastern U.S. Duration: 30 minutes Expected Impact: All services will remain fully operational throughout the maintenance window with zero downtime or disruption to users. We appreciate your understanding and patience as we work to improve our services. October 9, 2026 4:00PM UTC Active - Scheduled maintenance is starting. October 9, 2026 4:30PM UTC Completed - Scheduled maintenance is complete.

October 5, 2026 9:56PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: October 5, 6:00 PM Eastern U.S. Duration: 30 minutes Expected Impact: Our team will be deploying an update using a rolling release process. No downtime or impact to active users is expected, and all services will remain fully accessible throughout the maintenance window. October 5, 2026 10:00PM UTC Active - Scheduled maintenance is starting. October 5, 2026 10:30PM UTC Completed - Scheduled maintenance is complete.

October 2, 2026 10:04PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: October 2, 6:00 PM Eastern U.S. Duration: 30 minutes Expected Impact: There is no expected downtime or service interruption during this maintenance window. All services and features will remain available throughout the maintenance period. October 2, 2026 10:05PM UTC Active - Scheduled maintenance is starting. October 2, 2026 10:30PM UTC Completed - Scheduled maintenance is complete.

September 23, 2026 4:36PM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoVideo experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for educators, learners, and administrators. Maintenance Schedule: October 1, 12:00 PM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoVideo experience. October 1, 2026 4:00PM UTC Active - Scheduled maintenance is starting. October 1, 2026 5:00PM UTC Completed - Scheduled maintenance is complete.

September 23, 2026 4:35PM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoVideo experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for educators, learners, and administrators. Maintenance Schedule: October 1, 6:00 AM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoVideo experience. October 1, 2026 10:00AM UTC Active - Scheduled maintenance is starting. October 1, 2026 11:00AM UTC Completed - Scheduled maintenance is complete.

September 30, 2026 3:07PM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoInk experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for Authors, Learners and Administrators. Maintenance Schedule: September 30, 9:00 PM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoInk experience. October 1, 2026 1:00AM UTC Active - Scheduled maintenance is starting. October 1, 2026 2:00AM UTC Completed - Scheduled maintenance is complete.

September 23, 2026 4:35PM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoVideo experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for educators, learners, and administrators. Maintenance Schedule: September 30, 5:00 PM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoVideo experience. September 30, 2026 9:00PM UTC Active - Scheduled maintenance is starting. September 30, 2026 10:00PM UTC Completed - Scheduled maintenance is complete.

September 23, 2026 4:35PM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoVideo experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for educators, learners, and administrators. Maintenance Schedule: September 30, 6:00 AM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoVideo experience. September 30, 2026 10:00AM UTC Active - Scheduled maintenance is starting. September 30, 2026 11:00AM UTC Completed - Scheduled maintenance is complete.

September 25, 2026 5:15PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: September 25, 11:00PM Eastern U.S. Estimated Duration: 120 minutes Expected impact: Maintenance activities are scheduled to take approximately 120 minutes. Updates will be applied on a rolling basis, and there is no expected downtime or disruption to the platform or end users. September 26, 2026 3:00AM UTC Active - Scheduled maintenance is starting. September 26, 2026 5:00AM UTC Completed - Scheduled maintenance is complete.

September 25, 2026 3:59PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: September 25, 12:00PM Eastern U.S. Estimated Duration: 120 minutes Expected impact: There will be no downtime or disruption to the platform or end users. Maintenance activities are expected to take approximately 120 minutes. September 25, 2026 4:00PM UTC Active - Scheduled maintenance is starting. September 25, 2026 6:00PM UTC Completed - Scheduled maintenance is complete.