Inkling outage history

August 25, 2026 7:57PM UTC Scheduled - We will be conducting maintenance on our infrastructure. Maintenance Schedule: August 26, 3:00AM Eastern U.S. Estimated Duration: 60 minutes Expected impact: There will be no downtime or disruption to the platform or end-user experience. August 26, 2026 7:00AM UTC Active - Scheduled maintenance is starting. August 26, 2026 8:00AM UTC Completed - Scheduled maintenance is complete.

August 24, 2026 4:47PM UTC Investigating - We are currently investigating an issue affecting the publishing and exporting of projects across the platform. Users may experience failures or delays when attempting these actions. Our Engineering team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available. August 24, 2026 5:59PM UTC Identified - We have identified the cause and are implementing a fix. Some customers may continue to experience slow or interrupted publishing in EchoInk over the next two hours as service stabilizes. August 24, 2026 7:00PM UTC Identified - Implementation of the fix remains in progress, and customers will begin to see gradual improvements when publishing and exporting projects in EchoInk. Some users may continue to experience delays or interruptions while the fix takes full effect and service stabilizes. We are closely monitoring recovery and will provide another update once service has been fully restored. August 24, 2026 8:10PM UTC Identified - We continue to see systems stabilize, with improvements to project publishing and exporting in EchoInk. Our teams are closely monitoring performance and will provide another update once service has been fully restored. August 24, 2026 9:41PM UTC Resolved - This incident has been resolved, and full functionality has been restored for publishing projects in EchoInk. Thank you for your patience.

August 10, 2026 6:35PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure. Maintenance Schedule: August 11, 3:00AM Eastern U.S. Estimated Duration: 60 minutes Expected impact: There will be no downtime or disruption to the platform or end users. Maintenance activities are expected to take approximately 20 minutes per region. August 11, 2026 7:00AM UTC Active - Scheduled maintenance is starting. August 11, 2026 8:00AM UTC Completed - Scheduled maintenance is complete.

July 28, 2026 10:31PM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoVideo experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for educators, learners, and administrators. Deployment Schedule: Eastern U.S. Duration: Approximately 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoVideo experience. July 30, 2026 5:00PM UTC Active - Scheduled maintenance is starting. July 30, 2026 7:00PM UTC Completed - Scheduled maintenance is complete.

July 28, 2026 10:30PM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoVideo experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for educators, learners, and administrators. Duration: Approximately 120 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoVideo experience. July 30, 2026 11:00AM UTC Active - Scheduled maintenance is starting. July 30, 2026 1:00PM UTC Completed - Scheduled maintenance is complete.

July 28, 2026 10:29PM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoVideo experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for educators, learners, and administrators. Duration: Approximately 120 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoVideo experience. July 29, 2026 10:00PM UTC Active - Scheduled maintenance is starting. July 30, 2026 12:00AM UTC Completed - Scheduled maintenance is complete.

July 28, 2026 10:27PM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoVideo experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for educators, learners, and administrators. Duration: Approximately 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoVideo experience. July 29, 2026 11:00AM UTC Active - Scheduled maintenance is starting. July 29, 2026 1:00PM UTC Completed - Scheduled maintenance is complete.

July 17, 2026 1:25PM UTC Scheduled - We are pleased to announce the production release of the updated EchoVideo mobile app, available beginning Monday, July 20, at 2:00 PM Eastern U.S. This release introduces multiple enhancements and new capabilities that were not available in the previous version, providing users with an improved EchoVideo mobile experience. Users who currently have the legacy EchoVideo mobile app installed will receive an in-place upgrade to the new app through the standard app-update process. They will not need to download or install a separate application. Users with automatic updates enabled may receive the update automatically. Public documentation, including information about the app’s new features and functionality, will be available on our support site when the updated app is released. Release date: Monday, July 20 Availability time: 2:00 PM Eastern U.S. Support site: support.echo360.com For additional questions or assistance, please contact [email protected] July 20, 2026 6:00PM UTC Active - Scheduled maintenance is starting. July 20, 2026 6:30PM UTC Completed - Scheduled maintenance is complete.

July 13, 2026 3:37PM UTC Scheduled - Echo360 will deploy a production release of EchoVideo. This release is focused exclusively on making the EchoVideo integration with Epiphan Generally Available (GA). Following a successful Early Access Program (EAP) with multiple partners across global regions, the integration has demonstrated readiness for broad production use. The GA release enables all eligible customers to leverage the integration for streamlined capture and content workflows using supported Epiphan devices. Deployment Schedule: July 15 5:00 PM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. Support, Customer Success, and Engineering teams have been aligned on the release plan and are prepared to assist customers following the production deployment. July 15, 2026 9:00PM UTC Active - Scheduled maintenance is starting. July 15, 2026 10:00PM UTC Completed - Scheduled maintenance is complete.

July 13, 2026 3:37PM UTC Scheduled - Echo360 will deploy a production release of EchoVideo. This release is focused exclusively on making the EchoVideo integration with Epiphan Generally Available (GA). Following a successful Early Access Program (EAP) with multiple partners across global regions, the integration has demonstrated readiness for broad production use. The GA release enables all eligible customers to leverage the integration for streamlined capture and content workflows using supported Epiphan devices. Deployment Schedule: July 15 12:00 PM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. Support, Customer Success, and Engineering teams have been aligned on the release plan and are prepared to assist customers following the production deployment. July 15, 2026 4:00PM UTC Active - Scheduled maintenance is starting. July 15, 2026 5:00PM UTC Completed - Scheduled maintenance is complete.

July 13, 2026 3:37PM UTC Scheduled - Echo360 will deploy a production release of EchoVideo. This release is focused exclusively on making the EchoVideo integration with Epiphan Generally Available (GA). Following a successful Early Access Program (EAP) with multiple partners across global regions, the integration has demonstrated readiness for broad production use. The GA release enables all eligible customers to leverage the integration for streamlined capture and content workflows using supported Epiphan devices. Deployment Schedule: July 15 6:00 AM Eastern U.S. Duration: 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. Support, Customer Success, and Engineering teams have been aligned on the release plan and are prepared to assist customers following the production deployment. July 15, 2026 10:00AM UTC Active - Scheduled maintenance is starting. July 15, 2026 11:00AM UTC Completed - Scheduled maintenance is complete.

July 13, 2026 8:15PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure as part of our ongoing commitment to delivering a reliable, high-performance platform for all users. Maintenance Schedule: July 13, 6:00 PM Eastern U.S. Duration: 30 minutes Expected Impact: This maintenance will be completed with no downtime or disruption to end users. Services will remain fully available throughout the maintenance window. July 13, 2026 10:00PM UTC Active - Scheduled maintenance is starting. July 13, 2026 10:30PM UTC Completed - Scheduled maintenance is complete.

July 6, 2026 8:53PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure as part of our ongoing commitment to delivering a reliable, high-performance platform for all users. Maintenance Schedule: July 9, 5:00 PM Eastern (U.S.) Duration: 120 minutes Expected Impact: No disruption to users is anticipated, and no downtime is expected. We appreciate your understanding as we continue to invest in providing a dependable, high-performance experience you can trust. July 9, 2026 9:00PM UTC Active - Scheduled maintenance is starting. July 9, 2026 11:00PM UTC Completed - Scheduled maintenance is complete.

July 6, 2026 8:53PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure as part of our ongoing commitment to delivering a reliable, high-performance platform for all users. Maintenance Schedule: July 9, 12:00 PM Eastern (U.S.) Duration: 120 minutes Expected Impact: No disruption to users is anticipated, and no downtime is expected. We appreciate your understanding as we continue to invest in providing a dependable, high-performance experience you can trust. July 9, 2026 4:00PM UTC Active - Scheduled maintenance is starting. July 9, 2026 6:00PM UTC Completed - Scheduled maintenance is complete.

July 6, 2026 8:53PM UTC Scheduled - We will be conducting scheduled maintenance on our infrastructure as part of our ongoing commitment to delivering a reliable, high-performance platform for all users. Maintenance Schedule: July 9, 6:00 AM Eastern (U.S.) Duration: 120 minutes Expected Impact: No disruption to users is anticipated, and no downtime is expected. We appreciate your understanding as we continue to invest in providing a dependable, high-performance experience you can trust. July 9, 2026 10:00AM UTC Active - Scheduled maintenance is starting. July 9, 2026 12:00PM UTC Completed - Scheduled maintenance is complete.

July 2, 2026 8:49PM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoVideo experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for educators, learners, and administrators. Deployment Schedule: July 3, 2026 12:00 PM Eastern U.S. Duration: Approximately 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoVideo experience. July 3, 2026 4:00PM UTC Active - Scheduled maintenance is starting. July 3, 2026 5:00PM UTC Completed - Scheduled maintenance is complete.

July 2, 2026 3:56PM UTC Investigating - We are currently investigating degraded performance affecting a limited number of customers who use Livestreaming in the U.S. region. Impact: Some live streams may display a “Waiting for livestream” message instead of connecting successfully. This issue is intermittent and does not affect all live streams. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide another update as soon as more information is available. July 2, 2026 5:30PM UTC Investigating - We are actively investigating the limited issue affecting some Livestreams in the U.S. region. We are continuing to work toward identifying the root cause and restoring normal service. We appreciate your patience and will provide regular updates as more information becomes available. July 2, 2026 7:00PM UTC Identified - Our engineering team has identified that this issue is limited to livestreams that were scheduled prior to today's deployment. We are continuing to work toward restoring normal service and ensuring previously scheduled livestreams take place as intended. We appreciate your patience and will provide another update as soon as more information becomes available. July 2, 2026 8:20PM UTC Identified - Our engineering team has identified a fix to restore normal service for the affected livestreams in the U.S. region. This issue remains limited to livestreams that were scheduled prior to today's deployment. As part of the remediation, our systems will automatically recalculate existing livestream schedules. No action is required from customers. Once the update has been completed, we will provide an update and continue monitoring the service to confirm affected livestreams are functioning as expected. Thank you for your patience as we resolve this issue. July 2, 2026 9:34PM UTC Monitoring - Our engineering team has completed remediation steps for the US region. Initial verification confirms potentially impacted live streams are now functioning successfully in the US region. No action is required from customers. We will continue to closely monitor the service to ensure everything remains stable. July 3, 2026 3:00PM UTC Resolved - Monitoring has been completed, and we have confirmed that the issue has been fully resolved. Live streams in the U.S. region are operating normally, including those that were scheduled prior to yesterday's deployment. No further impact has been observed, and no action is required from customers. We appreciate your patience and understanding while we worked to resolve this issue.

July 1, 2026 4:25PM UTC Scheduled - We will be performing a scheduled deployment for EchoPoll, EchoExam, and PointSolutions as part of our ongoing commitment to delivering a reliable, high-performance platform for all users. Deployment Schedule: July 3, 1:00 AM Eastern Time (U.S.) Maintenance Window: 90 minutes Expected Impact: During the maintenance window, end users may experience a brief service interruption lasting less than five minutes. This release includes enhancements and updates designed to improve platform performance, stability, and overall reliability. These deployments reflect our continued investment in providing a dependable, enterprise-grade experience for our customers. We appreciate your understanding and continued partnership as we enhance the platform. July 3, 2026 5:00AM UTC Active - Scheduled maintenance is starting. July 3, 2026 6:30AM UTC Completed - Scheduled maintenance is complete.

July 1, 2026 4:25PM UTC Scheduled - We will be performing a scheduled deployment for EchoPoll, EchoExam, and PointSolutions as part of our ongoing commitment to delivering a reliable, high-performance platform for all users. Deployment Schedule: July 2, 12:00 PM Eastern Time (U.S.) Maintenance Window: 90 minutes Expected Impact: During the maintenance window, end users may experience a brief service interruption lasting less than five minutes. This release includes enhancements and updates designed to improve platform performance, stability, and overall reliability. This deployments reflect our continued investment in providing a dependable, enterprise-grade experience for our customers. We appreciate your understanding and continued partnership as we enhance the platform. July 2, 2026 4:00PM UTC Active - Scheduled maintenance is starting. July 2, 2026 5:30PM UTC Completed - Scheduled maintenance is complete.

June 25, 2026 1:24AM UTC Scheduled - As part of our ongoing commitment to enhancing the EchoVideo experience, Echo360 will be deploying a production release that includes a variety of platform enhancements and new capabilities for educators, learners, and administrators. Deployment Schedule: July 2, 2026 12:00 PM Eastern U.S. Duration: Approximately 60 minutes Expected Impact: No downtime or service interruption is expected during this deployment window. The release will be performed in a manner that minimizes customer impact while introducing a number of enhancements across the platform. Release notes detailing the new features and enhancements will be available following the deployment and will be published on the Echo360 Support Center. If you have any questions about this release or would like assistance with the new capabilities, please contact your Customer Success Manager or email [email protected]. We appreciate your continued partnership and look forward to delivering these improvements to your EchoVideo experience. July 2, 2026 4:00PM UTC Active - Scheduled maintenance is starting. July 2, 2026 5:00PM UTC Completed - Scheduled maintenance is complete.