Where does Uptimus get the official Kayako status?

Uptimus reads the official Kayako status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Kayako Status Page: https://status.kayako.com Kayako Home Page: https://kayako.com

Kayako says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Kayako support if the problem continues.

How can I check whether Kayako is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Kayako outages?

Add Kayako to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Kayako exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Oct 26, 11:00 PM UTC

Kayako status

AI-powered help desk platform for automating customer support tasks.

Experiencing an issue?

Is Kayako down?

Operational

Having issues with Kayako?

Share your experience to help others stay informed.

Latest activity

Last 24 hours

Official status checked
All systems operational
Official provider status
Oct 26, 11:00 PM UTC

Kayako outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Kayako outage map

View full map

Kayako outage map

Loading report locations…

Kayako status history

Official status observations, not measured service uptime.

Kayako components

Component name	Status
Kayako Help Center status	Up
Kayako Agent portal status	Up
Kayako EU Pod status	Up
Kayako US Pod status	Up

Kayako incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	23h 32m	Oct 14, 20262:30 AM UTC	Yes	Major
Official statusResolved	7h 46m	Jun 2, 20263:41 PM UTC	Yes	Minor
Official statusResolved	15h 9m	Oct 20, 20258:08 AM UTC	Yes	Critical
Official statusResolved	6h 12m	Jan 22, 20257:05 PM UTC	Yes	Minor
Official statusResolved	51m	Nov 15, 202410:36 AM UTC	Yes	Major

Community Discussion

Share your thoughts about Kayako

No comments yet

Be the first to comment!

About Kayako monitoring on Uptimus

Uptimus monitors Kayako through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 4 monitored components, 5 indexed incidents, 25 maintenance windows and 3 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Kayako. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Kayako

Get notified when Kayako or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 5 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Delayed or failed reply sending on US instances”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 4 Kayako components: Help Center, Agent portal, EU Pod, US Pod. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Community Discussion

Share your thoughts about Kayako

No comments yet

Be the first to comment!

Scheduled maintenance

Planned work published by the official provider.

Scheduled Database Maintenance – Saturday 24 October 2026
Resolved
The scheduled maintenance has been completed.
Started Oct 24, 2026, 04:00 PM UTC · Resolved Oct 24, 2026, 09:00 PM UTC
Scheduled Database Maintenance – Sunday 18 October 2026
Resolved
The scheduled maintenance has been completed.
Started Oct 18, 2026, 03:00 AM UTC · Resolved Oct 18, 2026, 07:00 AM UTC
Scheduled Maintenance – Kubernetes Infrastructure Upgrade
Resolved
The scheduled maintenance has been completed.
Started Jul 26, 2026, 10:00 AM UTC · Resolved Jul 26, 2026, 04:00 PM UTC
Kayako US Pod Scheduled Infrastructure Maintenance
Resolved
The scheduled maintenance has been completed.
Started Jul 26, 2026, 06:00 AM UTC · Resolved Jul 26, 2026, 10:01 AM UTC
Planned Infrastructure Maintenance
Resolved
The scheduled maintenance has been completed.
Started Jun 28, 2026, 01:00 PM UTC · Resolved Jun 28, 2026, 05:00 PM UTC
Planned Infrastructure Maintenance
Resolved
The scheduled maintenance has been completed.
Started Mar 26, 2026, 11:00 AM UTC · Resolved Mar 26, 2026, 02:00 PM UTC
Scheduled System Optimization
Resolved
The scheduled maintenance has been completed.
Started Mar 21, 2026, 11:00 AM UTC · Resolved Mar 21, 2026, 03:00 PM UTC
Kayako CS RDS Restart
Resolved
The scheduled maintenance has been completed.
Started Feb 8, 2026, 12:00 AM UTC · Resolved Feb 8, 2026, 01:00 AM UTC

Receive alerts when Kayako publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 25 maintenance windows from the available Kayako history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Kayako or an affected component returns to healthy operation after an issue or outage. The current page contains 3 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Kayako and presents it with the normalized service status. The available history contains 5 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Delayed or failed reply sending on US instances”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “No further occurrences of the issue have been observed since the fix was implemented over 24 hours ago. The issue is considered resolved, and we are closing this incident. If you experience any further issues, please contact Support through the usual channels.”.

Component status filtering

Choose all components or only the Kayako products you use. Official alerts then respect that component selection. Uptimus currently tracks 4 Kayako components: Help Center, Agent portal, EU Pod, US Pod. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

Fair questions, straight answers.

Comparison

Uptimus vs Downdetector for Kayako

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Kayako
Comparison criteria	Uptimus	Downdetector
Community outage reports for Kayako	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Kayako	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages

IncludedUser-report led · Limited on public pagesSeparate product

The official status page for Kayako reports normal operation. 0 reports were recorded for Kayako in the last 24 hours. Last official check: Oct 26, 11:00 PM UTC.

Rate this service