No — Kustomer is operational.

Where does Uptimus get the official Kustomer status?

Uptimus reads the official Kustomer status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Kustomer Status Page: https://status.kustomer.com Kustomer Home Page: https://www.kustomer.com

Kustomer says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Kustomer support if the problem continues.

How can I check whether Kustomer is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Kustomer outages?

Add Kustomer to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Kustomer exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Oct 26, 11:04 PM UTC

Kustomer status

AI-powered customer service CRM platform.

Experiencing an issue?

Is Kustomer down?

Operational

The official status page for Kustomer reports normal operation. 0 reports were recorded for Kustomer in the last 24 hours. Last official check: Oct 26, 11:04 PM UTC.

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Latest activity

Last 24 hours

Official status checked
All systems operational
Official provider status
Oct 26, 11:04 PM UTC

Kustomer outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Kustomer outage map

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Kustomer outage map

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Kustomer status history

Official status observations, not measured service uptime.

Kustomer components

Component name	Status
Kustomer Prod4 (IN) — Analytics status	Up
Kustomer Prod2 (EU) — Analytics status	Up
Kustomer Prod1 (US) — Analytics status	Up
Kustomer Voice & Text — Kustomer Voice status	Up
Kustomer Prod4 (IN) — API status	Up
Kustomer Prod1 (US) — API status	Up
Kustomer Prod2 (EU) — API status	Up
Kustomer Prod4 (IN) — Bulk Jobs status	Up
Kustomer Prod1 (US) — Bulk Jobs status	Up
Kustomer Prod2 (EU) — Bulk Jobs status	Up

Kustomer incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	27m	Sep 9, 20267:25 PM UTC	Yes	Minor
Official statusResolved	16m	Sep 8, 20261:23 PM UTC	Yes	Minor
Official statusResolved	26m	Aug 25, 20261:51 PM UTC	Yes	Minor
Official statusResolved	1h 31m	Jul 30, 20265:43 PM UTC	Yes	Minor
Official statusResolved	3h 21m	Jul 26, 20261:13 AM UTC	Yes	Minor
Official statusResolved	1h 7m	Jun 25, 202610:24 PM UTC	Yes	Minor
Official statusResolved	7h 7m	Jun 12, 20262:31 PM UTC	Yes	Minor
Official statusResolved	1h 18m	Jun 9, 20262:00 PM UTC	Yes	Minor

Community Discussion

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About Kustomer monitoring on Uptimus

Uptimus monitors Kustomer through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 61 monitored components, 56 indexed incidents, 15 maintenance windows and 4 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Kustomer. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Kustomer

Get notified when Kustomer or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 56 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 61 Kustomer components: Analytics, Analytics, Analytics, Kustomer Voice. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Scheduled maintenance

Planned work published by the official provider.

Planned Kustomer Maintenance - January 10th and 11th 6pm to 9pm ET
Resolved
The scheduled maintenance has been completed.
Started Jan 10, 2024, 09:00 PM UTC · Resolved Jan 11, 2024, 12:00 AM UTC
Planned Kustomer Maintenance - January 4th 6pm to 9pm ET
Resolved
The scheduled maintenance has been completed.
Started Jan 4, 2024, 11:00 PM UTC · Resolved Jan 5, 2024, 02:00 AM UTC
Planned Kustomer Maintenance - January 2nd and 3rd 6pm to 9pm ET
Resolved
The scheduled maintenance has been completed.
Started Jan 2, 2024, 11:00 PM UTC · Resolved Jan 3, 2024, 02:00 AM UTC
Planned Kustomer Maintenance - November 8th, 2022 6:00pm - 6:20pm ET
Resolved
Kustomer planned maintenance on Affected_Feature is now complete. Platform performance in all areas should now be fully restored. Please reach out to support if you have any questions or concerns.
Started Nov 8, 2022, 11:10 PM UTC · Resolved Nov 8, 2022, 11:22 PM UTC
Planned Kustomer Maintenance: October 19th, 2022 9:00pm EST - 10:00pm EST
Resolved
The scheduled maintenance has been completed.
Started Oct 20, 2022, 01:00 AM UTC · Resolved Oct 20, 2022, 02:00 AM UTC
Planned Kustomer Maintenance - [7:00 PM ET, December 14, 2021 to 7:00 PM ET, December 15, 2021]
Resolved
The scheduled maintenance has been completed.
Started Dec 15, 2021, 12:00 AM UTC · Resolved Dec 16, 2021, 01:35 AM UTC
Facebook and Instagram maintenance
Resolved
The scheduled maintenance has been completed.
Started Dec 14, 2021, 01:45 AM UTC · Resolved Dec 14, 2021, 02:15 AM UTC
Scheduled Maintenance on Prod1 MongoDB Clusters
Resolved
The scheduled maintenance has been completed.
Started Oct 20, 2021, 01:00 AM UTC · Resolved Oct 20, 2021, 01:30 AM UTC

Receive alerts when Kustomer publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 15 maintenance windows from the available Kustomer history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Kustomer or an affected component returns to healthy operation after an issue or outage. The current page contains 4 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Kustomer and presents it with the normalized service status. The available history contains 56 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “## Summary On September 9, 2026, a service event prevented users from initiating some outbound Voice calls. When affected users selected **Call**, the call did not begin. ## Impact The event affected outbound Voice call initiation for four organizations. Ot…”.

Component status filtering

Choose all components or only the Kustomer products you use. Official alerts then respect that component selection. Uptimus currently tracks 61 Kustomer components: Analytics, Analytics, Analytics, Kustomer Voice. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

Fair questions, straight answers.

Comparison

Uptimus vs Downdetector for Kustomer

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Kustomer
Comparison criteria	Uptimus	Downdetector
Community outage reports for Kustomer	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Kustomer	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages