Lightspeed outage history

Some K-Series Cloud merchants may have experienced intermittent issues when processing payments. A configuration update was applied to mitigate the issue, payment processing returned to normal, and the service is being monitored.

We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.

This incident has been resolved.

Our team is investigating an issue where Integration Partners are unable to contact the Lightspeed O-Series API intermittently, resulting in online ordering delays starting at approximately 11:10AM AEST.

Our team have resolved a configuration error and systems should now be functioning as normal.

We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.

We identified the root cause, and deployed a fix. If you still observe this behaviour make sure to refresh your browser to ensure you get the latest updated code.

The issue has been resolved now

We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS app updated to version 3.16.0. Two separate situations are involved, and they look different on screen. Bluetooth printers Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing. We can correct this remotely. No app update, no change to your printer setup and no action from you is required. Certain older network printers A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally. Support can restore printing for these venues, also with no change to your printer setup. In both cases Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority. What we are doing We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release. If printing is not working at your venue Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore. You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant

We are continuing to investigate this issue.

We are aware of an issue impacting some customers’ ability to process Lightspeed Payments transactions. Card payments may be declined intermittently across both Wi-Fi and hotspot connections. Our team is investigating and will continue to post updates here as they become available.

We continue to monitor the Mastercard issue affecting some Lightspeed Payments transactions across Wi-Fi and hotspot connections. Our team is working on this and will provide further updates as more information becomes available.

We have identified a widespread issue affecting Mastercard payment processing. Some Lightspeed Payments transactions may be declined, regardless of whether the terminal is connected via Wi-Fi or a hotspot. We’ll provide further updates as they become available.

Mastercard service is now operational, and we are seeing successful Lightspeed Payments transactions again. We are continuing to monitor payment processing across Wi-Fi and hotspot connections before resolving the incident.

Mastercard has resolved the issue affecting Mastercard payment processing. No further impact has been observed for Lightspeed Payments, and this incident is now closed.

One of our servers is having problems since August 7, 06:51 UTC. This causes some of the storefronts to open slowly. We are working on restoring the service. All your data and store settings will be intact. We are sorry for this downtime. Next update in 30 minutes.

We're aware of an issue where retailers using app version 6.22 on iPads with a non-English language setting are unable to open registers. We're actively working on a fix and will provide updates as they become available.

We've identified the issue preventing registers from opening on app version 6.22 for iPads using a non-English language setting. We're working on a fix and will share updates as they become available.

We have released version 6.22.1 that restores the capability to open the register on iPad.

This incident is now resolved, registers can be open again from X-Series iOS client for non-English language.

We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re looking into an issue where Entities (products, sales and inventory and customers) are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.

We have identified the root cause and now we are working on the recovering. We will post an update once the delay is over. Thank you for your patience.

We are still monitoring this incident, we still have some lag to catch up on. Backfilling of missing entities is also ongoing. We will post an update once everything is all caught up.

This incident has been resolved

We are investigating reports of receipt printers failing to work or not being detected after the latest system update. Some users are encountering a "Bad Request 400" error.

A fix has been implemented and we are monitoring the results.

Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team is currently investigating the issue.

Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team have identified the issue and rolling out a fix.

A fix has been rolled out.

This incident has been resolved.

Our team are adjusting the work done earlier today to fine tune back office reports performance after users had reported delayed updates. Some users remain impacted by this issue and our team are working to bring this back up to date.

The fix released earlier today has been refined, we will monitor performance.

This incident has been resolved.

We are currently investigating an issue where some merchants may experience their Back Office Dashboard reports not updating with the latest data. Our Development team is aware of the issue and is actively investigating the root cause. We will provide further updates as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.

A fix has been implemented, and we are currently monitoring the results to ensure the issue has been resolved successfully. We appreciate your patience while we continue to verify the stability of the fix. We will provide another update once monitoring has been completed or if we identify any further issues.

The issue affecting Back Office Dashboard reports not updating has now been resolved. Our team has verified that the fix has been successfully implemented, and dashboard data is updating as expected.

We are currently investigating an issue where merchants are experiencing error messages when attempting to view or load customer details within the X-Series Sell Screen. Our engineering team has identified the cause and deployed a fix. Systems are recovering, and we are actively monitoring to confirm full resolution.

This incident has been resolved.

We are currently investigating an issue affecting merchants using Lightspeed eCom in North America. A dedicated team is investigating the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Between 12:45 PM and 1:15 PM BST, an upstream issue with a third-party cloud infrastructure provider caused brief slowness and connection errors affecting X-Series POS selling screens for some stores. The core impact was limited to a ~15-minute window, and services quickly normalized. All Lightspeed core internal systems remained fully operational throughout the event, and any offline transactions processed during the disruption have synchronized. The upstream provider has resolved the issue, and all systems are running normally.

We are currently investigating an issue impacting return and exchange processing under certain specific transaction conditions. Our engineering team are currently investigating the reported issue. We apologize for the inconvenience caused in the meantime

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Golf services are impacted by a database issue. We are currently investigating.

We have identified an issue affecting database availability and are pursuing mitigation measures.

We have isolated the source of the outage and are actively working with our vendor to restore services.

Underlying vendor infrastructure has been repaired and we are restoring services.

We are continuing to restore service.

We have now restored all major services and are monitoring them for service stability.

BI users for Golf may experience issues with stale data. We are currently working to resolve this.

Business Intelligence features of Golf are affected by out-of-date data, and recovery issues are underway.

This incident has been resolved.

We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.

The issue is now resolved. We will continue to monitor the situation. If you are still experiencing issues, please use our standalone payments workaround: https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments

The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.