Lightspeed outage history

We’re investigating delays in Hospitality payout reporting. This issue affects reporting only; funds continue to be deposited according to the normal schedule.

We are continuing to investigate this issue.

We’re currently ingesting the reports. Report details will be available once syncing is complete.

The payment reports have synced, and details are now available.

We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

The incident is resolved on the Cloudflare side

We are currently investigating this issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Lightspeed is aware of the PHP vulnerabilities and is actively addressing it. Our teams have put additional safeguards in place. Some services may be unavailable during this time. We’ll continue to monitor the situation closely and provide further updates as appropriate.

Lightspeed has completed the deployment of security updates across all products in response to the recently reported PHP vulnerabilities. All services should be available at this time.

Our team were alerted by a small group of customers that our API had some degradation between 5:17PM and 5:29PM AEDT. This has been isolated to a scaling issue and resolved, most online orders would have succeeded with a retry during this time.

We’re investigating an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.

We've identified an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.

The sales history delays have been resolved.

We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our payment services for R-Series, L-Series, and C-Series are currently experiencing an issue. We are investigating the cause and will provide further updates as they become available.

A fix has been implemented for the payment services affecting R-Series, L-Series, and C-Series. We are monitoring the situation closely and will provide further updates as they become available.

The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.

A small number of clubs are affected by an issue with Golf and Stripe that is affecting some transactions. A fix has been identified and is being applied.

This incident has been resolved.

Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.

The issue has been identified and a fix is being implemented.

The issue is now resolved.

The issue has been identified and the fix is being deployed.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.

We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.

We have implemented a fix and will continue to monitor the situation.

The third-party partner has resolved the issue. Transactions are now being processed normally.

Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.

We are continuing to monitor for any further issues.

The issue has been resolved. Reporting for October 1 is now complete and up to date. Backoffice reports and the FinancialAPI v1 and v2 now show all October 1 sales and any delayed scheduled report emails have been delivered. October 1 report totals can be used for reconciliation as normal. If you still see a difference, please contact Support with the report name, location and date.

We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable. Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again. In-store terminal payments continue to work as normal.

The following features are impacted by the incident: - Online Orders - LS Reservations & Reservation Integrations - PMS Integrations (in general) - Stale Data in Back Office Reports - Pay at Table 2.0 beta - Payment Refunds - Preauthorized/tip-adjustment payment captures

This issue is now resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

The issue has been resolved.

We are investigating an issue affecting some X-Series customers who are unable to select product variants when creating purchase orders or transfers. The variant selector is not rendering as expected. We are continuing to monitor the service

A fix has been applied. You need to refresh the Inventory > Purchase Orders page and the variant selector will render as intended.

Hospitality K-Series payment processing experienced degradation, with some local devices reporting an “Unable to access payment method” error.

We are continuing to investigate this issue.

Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.

This incident has been resolved

We are aware of an ongoing issue utilizing NuORDER Brand portals at this time. Our Engineering team is actively working to resolve the problem as quickly as possible. This page will be updated as soon as service is restored, we apologize for the inconvenience.

Our Engineering team has identified the issue affecting the NuORDER Brand platform and service is currently being restored. Some users may still be impacted as this process in ongoing.

Service has been fully restored and our Engineering team continues to monitor platform health to immediately respond in the event of any further performance degradation

We are continuing to monitor for any further issues.

This incident has been resolved.

We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime

Our Engineering team has identified and resolved a recent issue impacting performance of the brand platform for some users. The site is performing as expected once again and we will continue to monitor for any future degradation.

We are currently receiving reports of degraded service on our French K-series support line for French callers. Our team is currently investigating this. Our French support service is temporarily available at the following number: +33187652207

Services are gradually being restored on the French K-series support lines. Our team is monitoring further.

Services are now fully restored on the French K-series support lines.