Liquidplanner Status

Some customers reported issues with email delivery (sending invitations, password reset, comments, recent change notifications, daily digest). Mail had been queued on our local servers following the release this weekend (7am Pacific, Saturday, November 4). Email notifications are flowing as expected now. We apologize for the inconvenience. You will receive all mail that had been generated, and you do not need to resend anything that was initiated while the mail was in queue.

Some people are encountering a 500 error when accessing a member's profile from the people tab. Clicking the back button returns you to the workspace. This is affecting member invitations. New members may encounter 500 error after they accept the invitation. We are investigating and will post updates here when we have more information to share. All other aspects of the app are working as expected.

Performance is back to normal levels and the site is responding as expected now. We're still investigating the cause. Thank you for your patience this morning while we sorted it out.

The LiquidPlanner application is accessible. Some users may find it slow to reschedule or load pages. We'll address these issues in a release going out at 6pm Pacific Daylight time today, April 23, 2018. Thank you for your continued patience.

We determined that a particular request pattern with poor performance consumed all of a webserver's available resources. This caused our health check to pull that host out of the load-balancing pool. The increased traffic to other hosts caused them to become overwhelmed as well, resulting in a brown-out of the application. Our team acted quickly and service restored in ten minutes. There was no impact to customer data during this period. The application is accessible and operating as expected at this time.

This incident has been resolved.

Degraded performance in a back up system resulted in isolated slow-downs in service. That infrastructure has stabilized and this incident is resolved.

Some users may be experiencing trouble logging into LiquidPlanner and navigating around LiquidPlanner. Our team is currently investigating issues related to slow page loads and intermittent timeouts. We'll update you again in 30 minutes. If we have we have a better idea about the resolution time before then, we'll add it here immediately.

Our email service provider resolved the issue and systems have returned to normal.

This incident has been resolved. Our provider confirms that service is operating normally.