UptimusNacelle statusUptimusNacelle status
No — Nacelle is operational.
Last checked Sep 7, 11:18 PM UTC
Operational
Current status
22.22%
Known uptime
7
Monitored components
The service was operational. The official source currently reports no active incidents or maintenance windows.
0 outage reports in the last 24 hours.
No community outage reports have been submitted for this service in the last 24 hours.
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Official component health and availability history.
7 tracked components
90 days ago → Today
Geographic clusters from community-submitted reports.
Official updates and resolved service disruptions.
Duration: 3/10 from ~9:00 am - 10:00 am PT (~1 hour) Issue: Starting at ~9:00 am PT on 3/10, some merchant builds failed due to 500 responses when fetching navigation data from the Storefront API. The navigation data service had encountered scaling issues that resulted in a lack of enough replicas being available for the volume of requests. Solution: By ~10:00 am PT, existing self-healing services had allowed navigation data service to stabilize and handle all incoming traffic. As a long-term solution, the number of minimum replicas enabled for the navigation data service has been doubled, and additional monitoring alerts have been implemented for this service.
Started Mar 10, 2024, 04:00 PM UTC · Resolved Mar 10, 2024, 04:00 PM UTC
Nacelle experienced an outage to its Storefront API that impacted all merchants between 3:26 PM PT and 3:48 PM PT. This outage is currently under further investigation.
Started Nov 26, 2023, 11:30 PM UTC · Resolved Nov 26, 2023, 11:30 PM UTC
Planned work published by the official provider.
The scheduled maintenance has been completed.
Started Jan 2, 2025, 03:00 PM UTC · Resolved Jan 2, 2025, 04:00 PM UTC
The scheduled maintenance has been completed.
Started Jan 26, 2024, 03:00 AM UTC · Resolved Jan 26, 2024, 04:00 AM UTC
Uptimus monitors Nacelle through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 7 monitored components, 8 indexed incidents, 2 maintenance windows and 9 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Nacelle. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Nacelle or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 8 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Navigation Data Service Outage”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 7 Nacelle components: Storefront API, Data Ingestion API, Shopify Storefront, Dashboard. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Nacelle |
Between 6:26 PM ET and 7:21 PM ET, Nacelle experienced a spike of new requests that required Nacelle’s DevOps team to scale additional Kubernetes pods. While these new pods were scaling up, the API experienced degraded performance (e.g., long latencies). The root cause of the issue was how Nacelle's custom schema fetching works across new additions to our GraphQL interface. To ensure stability over Black Friday / Cyber Monday, the Nacelle team has removed features still in development from the Storefront API schema service.
Started Nov 11, 2023, 11:30 PM UTC · Resolved Nov 11, 2023, 11:30 PM UTC
This incident has been resolved.
Started Jul 5, 2023, 08:18 PM UTC · Resolved Jul 5, 2023, 09:40 PM UTC
This issue is now resolved. Webhook updates are now coming through as expected.
Started Jun 28, 2023, 06:29 PM UTC · Resolved Jun 28, 2023, 07:54 PM UTC
This incident has been resolved.
Started Mar 22, 2023, 07:17 PM UTC · Resolved Mar 22, 2023, 08:48 PM UTC
This incident has been resolved.
Started Dec 30, 2022, 08:44 PM UTC · Resolved Dec 31, 2022, 02:25 AM UTC
From 5:40pm to 10:25pm PDT Nacelle was experiencing issues related to Storefront API “content” queries on the v2 platform. This could have had an effect on builds during this window and/or client side content calls.
Started Nov 4, 2022, 12:30 AM UTC · Resolved Nov 4, 2022, 12:30 AM UTC
| Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
|---|
| 24-hour report activity and regional outage view | Included | Included |
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| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
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| Email, push and webhook alerts from the same workspace | Included | Separate product |
|---|
| Official incident updates and status timeline for Nacelle | Included | User-report led |
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| Component health and maintenance windows kept separate | Included | Limited on public pages |
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