Natterbox outage history

October 5, 2026 3:33PM BST Identified - We are actively investigating an issue currently affecting both sending and receiving SMS. Our technical team is working to identify the cause and restore full functionality. We will update our status page with further details as our investigation progresses. October 5, 2026 3:50PM BST Identified - The service degradation is currently impacting broader digital channels, including SMS, WhatsApp, and Web Chat. Our technical team is actively working to restore normal service. We will update our status page with further details as our investigation progresses. October 5, 2026 5:27PM BST Monitoring - A mitigation has been applied, and all digital messaging services are currently operational. We are continuing to monitor platform performance closely while our engineering team finalises a permanent resolution. October 6, 2026 3:23PM BST Resolved - Following a period of close monitoring, we have confirmed that there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

October 3, 2026 7:08PM BST Investigating - Following a Salesforce update, some customers may experience failed calls where a routing policy is using the AI component. We are currently investigating and will further provide updates when possible. October 4, 2026 12:08PM BST Resolved - The issue should now be resolved. Please contact our support team if you are still experiencing any issues.

September 16, 2026 10:07AM BST Identified - Please be advised that Salesforce is currently experiencing a service incident. This isn't an issue with the Natterbox Platform, but because our services are integrated with Salesforce, Natterbox CTI (Computer Telephony Integration) may be temporarily impacted during this time. What you should do: We highly recommend that customers directly monitor the Salesforce Status Page (https://status.salesforce.com) for the most immediate updates regarding their platform's recovery. Next updates: We are actively awaiting further updates directly from Salesforce and will update this Natterbox status page as soon as new information becomes available. September 16, 2026 10:51AM BST Identified - The Natterbox Customer Support team is also affected intermittently by this Salesforce service incident. Because our internal teams are currently unable to reliably access Salesforce and customer account records, please expect some delays in our response times. We are doing everything we can to assist you using fallback workflows, and we appreciate your patience and understanding while Salesforce works to resolve this issue. September 16, 2026 3:42PM BST Resolved - Salesforce has reported that they have completed the rollout of their mitigation to the remaining impacted instances. They are currently performing manual restarts on any remaining instances that did not automatically recover. While the vast majority of services are fully restored, Salesforce notes that some individual customers on specific instances may still experience residual delays or intermittent errors. Please continue monitoring the Salesforce Status Page for updates specific to your instance. If you continue to experience any persistent Natterbox CTI issues, please do not hesitate to contact our Customer Support team through our standard channels for assistance.

July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.