Nextiva outage history

A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution

We are continuing to work on the fix for this issue. While we are seeing general app navigation return for the impacted subset of European customers, inbound and outbound calling remain impacted.

Engineers have addressed the remaining issue and inbound and outbound calling is working as intended for the impacted subset of Europe. Incident is resolved at this time.

We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat. For sales assistance please reach out to 800-799-0600 For support assistance, please access help.nextiva.com for support chat.

We continue working to resolve the errors experienced when attempting to initiate a sales chat. We have taken actions to mitigate the intermittent errors experienced when initiating support chats and are working as intended. For sales assistance please continue to reach out to 800-799-0600

We are continuing to work on the fix for initiating a chat with Sales. For sales assistance please continue to reach out to 800-799-0600

A fix has been applied and we are in the process of re-enabling our Sales chat. For sales assistance please continue to reach out to 800-799-0600

Sales chats can be initiated as intended. Issue has been resolved.

A subset of users are experiencing issues logging into their Nextiva call center account via username. Engineers are engaged and currently working on resolution. Users can login via email as a workaround until this issue is resolved

This incident has been resolved

A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.

The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.

This incident has been resolved and inbound calls are working as intended for all customers.

We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

All services have continued to remain stable after resolution actions. Incident is resolved.

We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.

Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

We are continuing to monitor for any further issues.

This incident has been resolved.

Some users may experience dead air upon calling their XBert AI Employee. Our engineering team is actively investigating the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Nextiva Contact Center users are experiencing issues logging in through Salesforce CTI, resetting passwords, and loading dashboards within their account. Engineers are engaged and investigating the issue.

A fix has been implemented, and users should no longer experience issues loading dashboards, resetting passwords, or logging in via Salesforce CTI. If you continue to experience issues, please clear your browser cache and cookies before trying again. The incident is resolved at this time.

Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.

After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.

A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

The issue has been identified and a fix is being implemented.

We are continuing to work on the fix for this issue.

We are continuing to work on a fix for this issue.

Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.

Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.

While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.

We continue to see full functionality of core services and will continue to monitor for full resolution.

This incident has been resolved.

We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.

This incident has been resolved.

A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

This Incident has been resolved.

A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.

A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

A fix has been implemented and impact has been mitigated. The incident is resolved.

A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

This issue has been identified, and teams are working on implementing a fix.

We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.

Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.

We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.

A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.

This incident has been resolved.

A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.

This incident has been resolved, and logins are working as intended.

We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

Engineers have identified the issue and currently taking steps to remediate the incident.

Logins are working as intended. The incident has been resolved.

We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

Engineers are implementing a fix. We will continue to update through completion.

We are continuing to work on the fix for this issue.

A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.

This Incident has bene resolved.

A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

The issue has been identified and engineers are working to implement a fix.

A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.

This incident has been resolved.