Officient outage history

When creating a new SSO user you will get a message that the user already exists in One Exact Identity and this user will be connected to the existing user. This is incorrect. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the percentage for the 'Premie AOW' is set incorrectly to 6.444 (thousand). This occurs at least for returns of type IB (P), IB (W) and IB (C) for the years 2025 and 2024. This specific scenario seems to occur when you have answered the question 'Was uw cliënt in 2024 in Nederland verzekerd voor de AOW en de Anw?' with 'Ja' in the 'Bijzondere situaties' and answered 'Was uw cliënt in 2024 in Nederland verzekerd voor de Wlz en de Zorgverzekeringswet?' with 'Nee'. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

When resetting your password the reset mails are not being received. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

Starting August 28, Microsoft will no longer support SMS-based authentication. Users using this authentication method will be shown a migration wizard when they sign-in on or after the 28th of August. To keep a secure two-factor authentication sign-in, users will have to use an Authenticator-app and set an email address used for password resets.

When you have registered for an E-invoice subscription, it still shows as inactive in your company settings page. To verify if your registration was successful, you can click to register again and it will then show if your registration is active. The issue has been identified. We are working on a solution. Our apologies for the inconvenience.

The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and reactivating an option in the subscription. Our apologies for the inconvenience.

We are currently experiencing issues with invoices which you import to Exact Multivers and Exact Boekhoud Gemak trough an API connection, as these invoices are not updated to status Approved. We are investigating this issue. As soon as there is more information available, we will update this status page. Our apologies for the inconvenience.

The API update (V1) has been rolled back, meaning the previous situation is now restored. The issues should not present themselves anymore. Our apologies for the inconvenience.

When using the Exact Globe Excel Add-In in combination with Office build 2608, the Add-In will fail to start and return a "System Error". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. To apply the fix, update to 1 of these versions after the mentioned date. We continue to work on a resolution for Exact Globe Next.

It is currently not possible to send data from Exact Bouw to Exact Online. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

This issue has been resolved. Our apologies for the inconvenience.

When subscribing for e-invoicing you will receive the error message "Due to a technical error, we couldn't verify if your company is already registered on the Peppol network. The option to receive invoices is therefore disabled. Please try again later." preventing you from selecting the option to receive e-invoices. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified. We are working on a solution.

A fix has been implemented. We will monitor the current state.

This issue has been resolved. Our apologies for the inconvenience.

You may experience that the deduplication button will not find double accounts. You can use the functionality: Improve data quality, via [Accounts - Suppliers/Customers - Improve data quality] to find doubles and merge them. The issue has been identified and we are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and we are working on a fix.

You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are still investigating this issue.

The issue has been identified. We are working on a fix.

A fix has been implemented and we are monitoring the results.

This issue has been resolved. Our apologies for the inconvenience.

You may experience that a reactivation of a client relationship has not been saved. If you remove the end date and check the box “tot op heden" on the clientcard, this will not be saved and the end date will remain visible. Adjusting the end date will still be saved. Therefore it is currently not possible to make the client visible in the client overview when filtering “clientrelatie aanzwezig”. Even if you set the end date of the client to the future, this client will not appear in this overview. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

This issue has been resolved and you can set the client relationship to "Tot op heden" again. The client will also be visible again in the client overview with an active client relationship if the end date is set in the future or is set to "Tot op heden". Our apologies for the inconvenience.

When downloading or updating Exact Globe+, Exact Globe Next or Exact Synergy via the Productupdater, the downloading speed can be slower then usual. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

This issue has been resolved. Our apologies for the inconvenience.

The Globe+ license migration wizard can return the message "License update failed". We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are continuing to investigate this issue. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Currently invoices imported through the API are not moving to the Approved status as expected. This affects both Multivers and Boekhoud Gemak. As a result, imported invoices may remain pending. Please do not import the same invoices again, as this may create duplicates once the issue is resolved. If needed, you can manually adjust the payment condition to be able to make the payments in a timely manner. We are investigating the cause of this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

The issue with approving invoices in Exact Multivers Online and Exact Boekhoud Gemak has been resolved. Invoices can be approved as usual again. Our apologies for the inconvenience.

Currently it is not possible to update a Exact Globe Next, Exact Globe+, Exact Synergy or Exact ELIS license via the "update license from customer portal" option. As a workaround, it is possible to browse to support.exact.com and download the licenses via the "My company" tab. Also it is not possible to update the software using the ProductUpdater. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are continuing to investigate this issue.

This issue is now resolved.

You may experience an invalid error message when modifying client details on a client card for the client type "personen". The error message you may receive is “403: U heeft onvoeldoende rechten”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We have identified the issue and are working on implementing a fix. As a workaround you can temporarily enable the right "Koppelingen instellen" in category "Algemeen account". This enables the specific users to edit the clients without error. Please note that this right also enables the functionality to configure links.

This issue has been resolved. If you have temporarily enabled the right “koppelingen instellen” in the category “algemeen account” as a workaround, we advise you to disable this right again. Our apologies for the inconvenience.

You may receive the error message "Please correct the errors. A technical issue has occurred." when starting the company screening. We are investigating this issue, and we will update this page as soon as more information becomes avilable. Our appologies for the inconvenience.

We are continuing to investigate this issue.

This issue is now resolved.

You may experience that the signature is not included when downloading a report of an income tax return and a corporate income tax return. As a workaround, you can click on the button “aanbiedingsbrief resetten”. The signature will then be displayed. However, if you make an adjustment to the cover letter, the signature will no longer be visible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified, and a fix is being implemented.

This issue has been resolved. Our apologies for the inconvenience.