Incident Alerted
Resolved
The issue regarding users being unable to login to https://chat.olark.com has been resolved.
May 16, 11:31 AMResolved May 16, 4:09 PMCriticalchat.olark.com
Status Provider
Home
/
Status
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Service
Home
/
Status
/
Service
Live chat chatbot software for sales, marketing, and customer support.
Source
auto
Category
Communication
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 59m ago
23
Components
0
Active incidents
0
Maintenance
0%
90d uptime
Incident Alerted
May 16, 11:31 AM
Normalized official status-page data for incidents, maintenance, components, and history.
0%
Known uptime
6 known history days
23
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
50
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
Slack Messaging
Operational
SendGrid SMTP
Operational
API
Operational
Chatbox
Operational
Cobrowsing
Operational
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
0
operational days
3
degraded days
3
outage days
0
maintenance days
84
unknown days
Latest outages and degradations detected from the official status page.
The issue regarding users being unable to login to https://chat.olark.com has been resolved.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
We've recovered from the incident and app.olark.com is now loading as normal.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
At approximately 8:10 AM Pacific Time, we identified unauthorized activity within our email service. Scammers gained access to our outbound email system and sent phishing messages with the subject line “Important Security Enhancement.” These emails were not sent by Olark and are not related to any legitimate Olark communications. We have taken immediate action to secure our email systems and block the unauthorized messages. Our investigation confirms that no customer data or account information was accessed, exposed, or misused. The issue was limited to the sending of fraudulent emails. If you received one of these messages, please do not click any links or download attachments. You can safely delete the email. For any concerns or to verify an Olark communication, contact us directly at support@olark.com.
Scheduled and completed maintenance windows are separated from incidents.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed without issue. Users at the legacy chat product at chat.olark.com may need to refresh their browsers.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Olark status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.olark.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Showing 1 to 23 of 23 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
chat.olark.com The web-based Olark Chat console | Operational | Component | Not recorded |
Modern Olark Agent Console (app.olark.com) app.olark.com | Operational | Component | Not recorded |
Chatbox The chat box that appears on your website | Operational | Component | Not recorded |
Website Your Olark administration backend | Operational | Component | Not recorded |
API Developer API for customization and advanced settings | Operational | Component | Not recorded |
File Upload hosting server | Operational | Component | Not recorded |
Integrations CRM, helpdesk and Webhooks integrations | Operational | Component | Not recorded |
Jabber servers The servers your chat client logs into | Operational | Component | Not recorded |
Operator messages Messages sent from operators to visitors | Operational | Component | Not recorded |
Transcripts | Operational | Component | Not recorded |
Payment provider Billing and payment processing, provided by Stripe | Operational | Component | Not recorded |
Slack Integration | Operational | Component | Not recorded |
Slack Connections | Operational | Component | Not recorded |
Slack Login/SSO | Operational | Component | Not recorded |
Slack Notifications | Operational | Component | Not recorded |
Slack Messaging | Operational | Component | 6/17/2026 |
SendGrid SMTP | Operational | Component | 6/14/2026 |
Help Scout Help Desk API | Operational | Component | Not recorded |
Desk API | Operational | Component | Not recorded |
Cobrowsing PowerUp tool that allows you to see your visitor's screen. | Operational | Component | Not recorded |
Email reports | Operational | Component | Not recorded |
Olark Mobile App (BETA) Olark's native app for iOS and Android - currently in BETA | Operational | Component | Not recorded |
Olark Bots | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Related status pages based on category, adapter type, and operational history.
Olark is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
