Ometria outage history

Our teams are investigating an issue impacting SMS and MMS sending. Currently Automation campaigns utilising SMS and / or MMS messaging are failing to send. No other channels like Email or Push are impacted and operate normal.

The issue has been identified and a fix is being implemented.

Issue resolved, we apologise for the inconvenience. Sending for SMS / MMS is working and the team is looking into the messages which did not get sent.

Issue resolved, all messages sent.

Hello, Ometria has identified a potential issue causing data ingestion delays, which can result in delayed sending of welcome messages. All other areas are functioning as expected and no data is lost. Our engineering team is currently investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as progress is made.

Hello, Ometria has deployed a fix and we are currently monitoring results. Welcome campaigns are processing as normal, while the backlog gets processed as well. We will provide further updates as progress is made.

Hello, Ometria can now confirm the fix was successful and all systems are operational. Thank you for your patience as we resolved this issue.

This incident has been resolved.

We are currently investigating an issue around data failing to load on multiple pages of the application.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently investigating the issue.

A fix was implemented, and we are monitoring results.

This incident has been resolved.

We are currently investigating a delay in data ingestion, which is impacting reporting.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. All impacted areas have caught up.

We are currently investigating a delay in visit data being ingested.

The issue has been identified and a fix is being implemented.

This incident has been resolved, all visit data has been processed.

We are currently investigating an issue with the API gateway being down (both app + public facing API affected)

Service is partially restored. A fix is in place and we are now monitoring.

Service is now fully restored and we are continuing to monitor.

We are continuing to monitor for any further issues.

Service is now fully restored and we are continuing to monitor.

We are currently investigating a delay in data being ingested

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating delays in visit and basket events processing.

The issue has been identified and a fix is being implemented.

A fix has been implemented, and we are monitoring the results.

We are continuing to monitor the results.

We continue to monitor results. Automation campaigns are operating with a decreasing delay. We can confirm no data is lost.

The issue has been resolved.

We are currently investigating a delay in data being ingested

This incident has been resolved and the backlog has been fully processed.

We are currently investigating an issue affecting email sending for some clients.

The cause of issue with emails not being sent has been identified and we are currently working to fix. It is expected that we will be able to send broadcast campaigns whose scheduled send time has past once the fix is in place.

Our engineers have partially restored the service and are working towards full operation. As such some impact is expected, but you may be seeing some activity again.

All broadcast campaigns are sending correctly again and those impacted have now been sent. Emails from Automation campaigns are sending correctly and Engineers are currently working to see if emails originating from Automation campaigns can be sent. We are working to minimise any impact but apologise for any inconvenience this issue has caused.

This incident has been resolved. Emails have been sent as expected.

We are currently investigating reports of the Ometria UI not being available

A fix has been implemented and login to the UI has been restored

We are currently investigating an issue that is stopping the campaign list from loading. This is not thought to affect any campaigns from sending.

A fix has been implemented and we are monitoring the results.

This issue has been resolved.

We are currently investigating an issue with the images on templates not loading/updating.

A fix has been implemented and we are monitoring the results.

The issue has been resolved, and all components are operational.

We are currently investigating issues with some parts of the platform not loading. Scheduled sends are unaffected. We have identified the cause and are working on a fix.

A fix has been implemented, and we are monitoring the results.

We are continuing to monitor the fixes which were applied and aware of a few isolated reports of latency within the platform which are being reviewed. We have also been made aware that during the incident, Automation sends were held and later released. Apologies for the incorrect information shared previously.

The issue has been resolved, and all components are operational.

We are currently investigating a delay in data being ingested

This incident has been resolved and the backlog has been fully processed.

A delay in data ingestion has been identified. A fix was released and we are currently monitoring the system.

This incident has been resolved.

We are currently investigating delays in data processing.

We have resolved the issue and we will continue to monitor the system.

This issue is now resolved.

We are currently investigating issues with email preview functionality. Live and test sends are not affected.

The email preview issue is now resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This behaviour has now been resolved. If you see any further issues, please do contact Support. Our apologies for any inconvenience this might have caused.