Otava outage history

At approximately 10:00 AM ET and again at 11:20 AM ET, the IN1 Data Center experienced power interruptions affecting the facility’s power distribution units (PDUs). The interruptions occurred when a facility vendor caused a power failure while performing break/fix maintenance work. The work has been suspended, and power has been restored. The environment is currently stable. We will provide additional updates as more information becomes available.

OTAVA® engineers have identified the issue and are currently in the process of a providing the solution. Impact: Automate is experiencing a disruption in service where administrators may not be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com. To resolve this issue, all Automate functionality may be unavailable between 4p-5p ET today, 10/18/26. If you have any questions or concerns regarding this outage, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

OTAVA® engineers have managed to solve the issue and ConnectWise Automate services have been restored. Administrators should now be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com.

OTAVA is currently investigating an issue affecting OTAVA Cloud Backup (OCB) self-service restore capabilities in VCD. If you need a restore, please submit a ticket via the support portal at https://support.otava.com. If you have any questions or concerns regarding this investigation, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

We are continuing to investigate this issue.

OTAVA® engineers are investigating an issue with LV OCC (backup-lv.otava.com). Clients will not be able to run backup copy jobs to this location until the issue is resolved.

The issue has been identified and steps have been taken to remediate it. We are now monitoring the healthy status of LV OCC. After a service provider rescan via the Properties wizard, backup copy jobs should begin running successfully again.

This incident has been resolved.

Ashburn (VA4) to Austin (AU1) - Transport circuit loss of redundancy - 10/10/2026 Start Time: 10/10/2026 at 10:00 AM ET Type: Loss of redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® transport circuit provider is repairing the circuit between Ashburn (VA4) and Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

The circuit provider implemented a fix, and we are monitoring the situation.

This incident was resolved, back to normal power.

OTAVA(R) Engineers are currently investigating the cause of the outage for https://vcd.us-nc1.otava.com. At this time, no VM workloads appear to be impacted, only the management portal. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Engineers have identified the issue and are working toward a resolution.

Access to the Otava Cloud management portal has been restored.

This incident has been resolved.

Description: We are currently investigating reports of intermittent internet connectivity degradation affecting customers hosted in our Las Vegas (NV1) shared cloud environment. Impact: During this time, tenants may experience increased network latency, packet loss, or brief connection resets when accessing services, virtual machines, and applications hosted in the Las Vegas shared cloud. For questions or assistance, don't hesitate to get in touch with OTAVA Support at [email protected] or (877) 740-5028, Option 3.

This incident has been resolved. Our engineering team confirmed that internet connectivity metrics within the Las Vegas (NV1) shared cloud environment remained stable. If you have questions or need assistance, contact OTAVA Support at [email protected] or (877) 740-5028, Option 3.

Ashburn (VA4) to Austin (AU1) - loss of redundancy - 09/29/2026 Start Time: 09/29/2026 at 10:00 PM ET Type: Loss of redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

The circuit provider implemented the fix; we are monitoring the circuit's stability.

This incident is resolved.

Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026 Start Time: 09/28/2026 at 10:00 AM ET Type: Loss of redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

The primary service provider path is still down; the fiber cable was cut in Columbus. The provider dispatched the team to fix the problem The secondary service provider path is stable.

The primary service provider path is back online, brought into operational state. The secondary service provider path is stable.

This incident has been resolved.

Service Impacting: Yes Description: OTAVA engineers are investigating an issue impacting DRaaS powered by Veeam (OCC) services in the Indianapolis (IN1) DC. Additional updates will be provided as more information becomes available. For any questions, please contact us via https://support.otava.com or by calling 877-740-5028, option 3.

Engineers have identified the root cause of the issue impacting DRaaS powered by Veeam (OCC) services in the Indianapolis (IN1) DC, and a fix has been successfully applied. The team is monitoring the environment to confirm stability and ensure services continue to operate normally.

Update: The issue impacting DRaaS powered by Veeam (OCC) services in the Indianapolis (IN1) Data Center has been fully resolved. Engineers successfully identified the root cause and applied a fix. After monitoring, we confirmed the environment is stable, and all services have returned to normal operation.

Service Impacting: Yes, Customers will not be able to send backups to PHX Cloud Connect and backup/copy jobs may fail. OTAVA® engineers are investigating an issue with the PHX OCB and OCC infrastructure. Clients may notice failure to connect to the service provider and backup jobs may fail. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

The Cloud Connect (OCC) and Microsoft 365 (M365) backup services are operational at this time. We are continuing to investigate Cloud Backup (OCB) failures.

A fix has been implemented and we are monitoring the results. All Phoenix OCB/OCC/M365 services are operational at this point.

This incident has been resolved.

Service Impacting: Yes, Customers will not be able to access VSPC. OTAVA® engineers are investigating an issue with DEN2 VSPC, clients may notice failure to connect to the Service Provider. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Our team has identified the underlying issue and successfully implemented a fix. We are now seeing backup jobs start and run successfully. We will continue to monitor the environment to ensure stability.

Resolved. OTAVA® engineers have successfully implemented a fix for the identified issue. Backup jobs are now completing successfully, and the environment is operating normally.

Service Impacting: Yes Description: We are currently investigating reports of intermittent internet connectivity degradation affecting customers hosted in our Mid-Michigan (MM1) shared cloud environment. Impact: During this time, tenants may experience increased network latency, packet loss, or brief connection resets when accessing services, virtual machines, and applications hosted in the (MM1) shared cloud. For questions or assistance, don't hesitate to get in touch with OTAVA Support at [email protected] or (877) 740-5028, Option 3.

Update: Our Networking Team has identified the root cause of the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment. We are currently implementing a fix to restore normal network performance and stabilize routing. Tenants may begin to see improvements in latency and connection quality as these mitigations take effect. We will continue to monitor the network traffic closely and will provide the next update within 30 minutes.

Update: Our Networking Team has successfully implemented a fix to address the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment. We are currently monitoring the environment to ensure the fix holds and that all services remain stable.

This incident has been resolved. Our engineering team confirmed that all internet connectivity metrics within the Mid-Michigan (MM1) shared cloud environment remained stable for the last 24 hours. If you have questions or need assistance, contact OTAVA Support at [email protected] or (877) 740-5028, Option 3.

Start Time: August 12, 2026 End Time: Ongoing Type: Incident Service Impacting: Yes Description: OTAVA is currently investigating a network outage impacting the Mid-Michigan (MM1) data center. Customers may experience loss of network connectivity to services hosted within MM1. OTAVA engineers are actively engaged and working to restore connectivity. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Ashburn (AB1) Router loss of redundancy - 07/30/2026 Start Time: 07/30/2026 - 4:11 PM ET Service Impacting: No, the router failed over to its HA peer, but we are currently operating on a single device. Description: OTAVA® is investigating the cause of this loss of redundancy and has opened a ticket with the hardware vendor. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Update: The hardware vendor has identified a hardware failure and is shipping a replacement part.

The hardware vendor has identified a hardware failure and is shipping a replacement part.

Update: Replacement hardware has arrived and OTAVA is working with the datacenter staff to replace the failed component(s).

The failed hardware has been replaced and OTAVA Engineers are working to reapply the configuration and test functionality prior to returning the device to service.

Update: OTAVA engineers have been working to restore the device to service, but have since identified a hardware issue with the replacement device. The hardware vendor has been engaged and is sending another device.

Update: The replacement hardware is expected to arrive this morning.

Update: The replacement has arrived and OTAVA is working with datacenter staff to swap the hardware.

Update: The hardware has been swapped and OTAVA Engineers are now working to apply the configuration and test functionality prior to returning the device to service.

Update: The secondary router is now back in production. We will continue to monitor the device for the next 24 hours, at which time we will close this incident.

This incident has been resolved.

Service Impacting: Yes, jobs targeting IN1 GEN3 DRaaS. Description: We are currently investigating a management connectivity issue affecting IN1 GEN3 DRaaS, which has become unresponsive to management access. At this time, our team is assessing the cause of the issue and working to restore connectivity as quickly as possible. We will provide additional updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

OTAVA® engineers are investigating an issue clients may be experiencing with the Austin (SC1) vCloud website. Please contact support for any urgent issues that you may need assistance with. Updates will be provided as they become available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

OTAVA® Mid-Michigan (MM1) Data Center Utility Power Interruption - 7/18/26 Start Time: 7/18/26 - 9:14 AM ET End Time: 7/18/26 - 2:45 PM ET (Estimated Restoration) Type: Incident Service Impacting: No - The facility has been successfully transferred to backup generator power. All systems remain operational. Description: The OTAVA® Mid-Michigan Data Center has experienced a utility power interruption. At approximately 9:14 AM ET, the building was successfully transferred to backup generator power. The outage has been reported to Consumers Energy with a current estimated restoration time of 2:45 PM ET. Data center operational staff are actively monitoring the situation. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MM1 - Mid-Michigan, MI - Building Systems

We are continuing to investigate this issue.

OTAVA® Mid-Michigan (MM1) Data Center Utility Power Interruption - 7/18/26 Start Time: 7/18/26 - 9:14 AM ET End Time: 7/18/26 - 7:30 PM ET (Estimated Restoration - Updated) Type: Incident Service Impacting: No - The facility continues to operate on backup generator power. All systems remain operational. Description: This is an update to the ongoing utility power interruption at the OTAVA® Mid-Michigan Data Center. Consumers Energy has extended the estimated utility power restoration time to 7:30 PM ET on 7/18/26. The facility remains on backup generator power and all systems continue to operate normally. Data center operational staff are actively monitoring the situation. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MM1 - Mid-Michigan, MI - Building Systems

Start Time: 7/18/26 - 9:14 AM ET End Time: 7/18/26 - 9:14 PM ET Type: Incident - Resolved Service Impacting: No Description: Utility power has been restored at the OTAVA® Mid-Michigan Data Center. As of 9:14 PM ET on Saturday, July 18, 2026, the facility has been successfully transferred back to utility power. All systems are normal and fully operational. This incident is now resolved. We appreciate your patience during this event. If you have any questions or concerns, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MM1 - Mid-Michigan, MI - Building Systems

Service Impacting: Yes Description: OTAVA engineers are investigating an issue impacting management access to vCD (VMware Cloud Director) in the Phoenix (PHX1) data center. Customers may experience difficulty accessing their organizations through vCD . Hosted workloads are not impacted at this time. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

OTAVA engineers are investigating an issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment. Some jobs are not starting automatically as expected. To minimize backup delays, the affected jobs are being started manually while troubleshooting continues with Veeam Support. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

OTAVA engineers have implemented a fix for the issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment. Scheduled backup jobs are now starting automatically as expected, and manual intervention is no longer required. We have confirmed that the issue has been resolved and services are operating normally. We appreciate your patience while we worked to resolve this issue. If you have any questions or concerns regarding this incident, please get in touch with us by logging into https://support.otava.com or calling 877-740-5028, option 3.